True Classic Tees has a rating of 4.1 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic Tees most frequently mention customer service, wrong size, and new shirts. True Classic Tees ranks 16th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 hours
The T-shirt I ordered from True Classic Tees arrived later than expected, but the quality of the product was exceptional. Despite the delay in delivery, I was thoroughly impressed by the craftsmanship and durability of the shirt. The fabric was soft, breathable, and of premium quality, making it comfortable to wear. Although there was a slight inconvenience with the delayed delivery, the outstanding quality of the shirt more than made up for it. I would highly recommend True Classic Tees for their superior products, even if there are occasional delays in delivery.
Placed an order. Five weeks later, received delivery notice. Wasn't delivered. They sent a second shipment received a delivery notice. Not delivered. I contacted them. They said we'll give me 70% refund because they experienced significant financial loss. So they made up for their junk company and logistics out of my pocket. I received nothing. This is a scam don't do it
The T-shirt I ordered from True Classic Tees arrived later than expected, but the quality of the product was exceptional. Despite the delay in delivery, I was thoroughly impressed by the craftsmanship and durability of the shirt. The fabric was soft, breathable, and of premium quality, making it comfortable to wear. Although there was a slight inconvenience with the delayed delivery, the outstanding quality of the shirt more than made up for it. I would highly recommend True Classic Tees for their superior products, even if there are occasional delays in delivery.
Purchased t-shirts for my husband. They came in great colors with soft fabric. They washed up great with no shrinkage. Will definitely buy again and check out your other products. Count me as a very satisfied customer!
We appreciate this amazing review, Denise!
My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.
Oh no, we’re so sorry to hear this! If we can get your order information, we’d be more than happy to replace those tees.
I've always been a fan of the tshirts - fit and feel!
However, the last batch I ordered had a few strangely fitting Ts. I reported to True Classic.
And …
Immediately they reached out to me, and asked for my measurements in order to correctly, size me, and therefore resent me my whole order with the perfect size. The final batch was perfect.
The service, the follow up, the reaction, and the action was probably the most seamless and unexpectedly perfect experience.
Thank you
Ps. I'm referring everyone to True Classic
We appreciate this great review! Thank you so much.
I had thought True Classic just sold t-shirts that fit guys better. However, I needed new work pants and I like stretch fabrics, so I was happy to see the Chinos on the website. I ordered a 3 pack and they fit great and are the most comfortable pants I've owned. (I'm age 61,6'3", 225 pounds.) I liked them so much I bought a 3 pack of jeans. Just as good. Now I've ordered a 3 pack of Chino shorts. Also love the gift boxer briefs that came in my orders! I'm sold as a customer and recommending to others! Only suggestion is add white as an option in boxer line. Thanks for a great line of products!
Thanks for this incredible review Chris! We are so grateful for your support.
I just completed my first purchase with True Classic. From start to finish their customer service was so helpful! I made a mistake somewhere when placing my order and one of my shirts was an XL as opposed to the size I intended it to be a L. I sent them a text from a previous communication where they were reaching out to ask if I had any questions. It was late at night so I did not expect to hear back quickly or even at all. I assumed I would need to find an email address and reach out that way. I received a response text within a couple of mins. They instantly changed my order for me and sent a new confirmation email with the correct sizes. They finalized everything within 10 minutes. All I needed to do was send a text. I was impressed and will definitely purchase again! My husband hasn't got to try the shirts yet. If he loves them I will write another review :)
Thanks for sharing this great review, Nichole! We appreciate this so much.
Order medium shirts and found out that i need large, i have contacted the support which replied less than 1 minute and they said i can donate the medium to charity and the new items in L are on my way for no additional cost.
This is the second purchase i made in trueclassic platform and im really overwhelmed with the quality of the product and the great customer support.
We appreciate this review, thank you Robin for your support!
I had a slight issue with an order as far as sizing. The customer service team reached out to me and were able to send me a sample of another size and also promptly resent an exchange. I was able to communicate to multiple team members, who are very knowledgeable about the product and the sizing. The Clothing line is excellent and I highly recommend it to everyone who is looking for quality, a great fit and long lasting, endless styling possibilities! The company has amazing customer service with fast responses, and fast shipping! We will continue to order from True Classic year after year! These have been the best T-shirts my husband ever owned!
We appreciate this great review. Thank you for leaving such a thoughtful review, Kelley!
I've bought many items from this company and am 100% satisfied with the quality of their product and customer service.
We appreciate the support Harold!
My experience from purchasing items, to needing an exchange to a different size was pleasant, swift & overall incredibly positive. The products are soft and of great material, it lives up to the advertisements seen!
Customer Service satisfaction was beyond perfect. A massive appreciation to Hazel, she assisted well above customer service I have received (I work in a Telco Company so I am aware of how service should be), thanks to Hazel it was a must to provide feedback.
Handled all inquiries with efficient, quick and consistent service. Highly recommend TrueClassic! A professional and reliable service, will definitely be purchasing again.
Thanks for sharing this great experience, Matthew! We appreciate this!
Got polo active pack and non polo active pack. Wore a shirt for the first time from both packs. BOTH! TWO FIRST TIME WEARS IN A ROW. If anything not completely smooth touches the shirt (even in the middle like mine) the threads start to fray. A dried leaf while playing golf in my case. For the price of the shirt and the "active" label that is slapped on it. They should be more durable or at least come with a warning to not be active in the "active" labeled shirts.
Hi Shaun! We’re so sorry that happened. We’d love to connect and see how that occurred. Of course we’d love to replace the polos too!
Hi Shaun, we messaged you but have not heard back. We'd love to help out!
Loved the quality of the shirts I recently purchased from you guys. Felt like I was in Hawaii even though I wasn't.
And received the shirts before Christmas, less than 2 weeks after placing the order.
Keep up the good work.
When making a mistake on the shipping address I filed a customer service request to adjust the order. Within less than 10 minutes, at 8 pm at night nonetheless, the issue was resolved. Fantastic customer service experiences like this make it very easy to be a returning customer.
Hi Frank, we appreciate this review so much! Thanks for your time.
My husband had an issue with two shirts we ordered and customer service has been nothing but helpful! They are very quick to respond, answered all my questions, and got our issue resolved. They are super polite and I have an amazing experience.
Thanks for sharing this great review, Alexandra!
My experience with the tees was unfortunate. I'm too tall for regular tees but not tall enough for the "Tall" series. A frustrating place to be! However, I was given a full and swift refund and was able to simply donate my t shirts without sending them back. A really generous and refreshing way of dealing with customers that I've never come across before. Excellent customer service and it feels like they value honest feedback.
Appreciate this honest review, and your willingness to work with us!
I had written a negative comment a few days ago about my order and the fact that the size chart did not accurately reflect the fit of the shirts. I felt it was an expensive mistake to order these online without trying them on. The next day I received an e mail from them letting me know they are sending me the order, at no cost in the next size up so that I could enjoy the shirts! Customer service is rare these days, but they were all over this. Much appreciated!
Thanks for sharing this great review- we appreciate it Bradley!
Can't say enough positive things about True Classic Tees support! Even just via email, they were responsive, professional, clearly REAL human beings, and generously applied a discount code I received post-purchase as a refund, with zero hassle. Of course, the shirts themselves are a fantastic value. High quality cotton with a flattering fit for husky lads like me. Great shirts, great service! Thanks!
Products used:
6-pack of True Classic XL Men's t-shirts
Thanks for the amazing support, Andrew! Looking good.
When you find an online clothing maker you never know what you're going to get until you part with your money. For me, True Classic is my go-to for great fitting, excellent quality polos and tees. Excellent customer care as well. Try ''em out!
Tip for consumers:
Nope
Products used:
Polos and tees
Thanks for this amazing review.
The ads make these look amazing. They are not at all what they are cracked up to be. They don't fit any better than a cheap $10 T-shirt from Walmart. In fact, they're smaller and thinner material, so love handles, man boobs, and belly buttons show up worse. Don't waste your money.
A representative reached out to me and did their best to help me "find the right size". The 3X that they sent me was far too large, so they refunded me for the original order.
Products used:
T-shirt
We totally understand sometimes lightweight tees aren't for everyone. We have worked hard to create a unique blend with a lightweight feel, and designed with the best quality. This blend was chosen for its softness as it keeps its shape better than 100% cotton or other blends. If we can get some order information, we can review sizing and try a different style perhaps! We’ll work to get you to love your tees.
With your amazing ads on Instagram, I figured why not take a chance and see if the message is true? I'm pleased to say that your Tees blew me away! Super comfortable. Delivery in two days from ordering. I really liked the look but my wife likes it even more than me! You've got a customer for life and can't wait to try other items from you!
Thanks for this great review!
I'm not sure how to feel about this store. Placed my first order for 1 T-shirt just to check it out and make sure the quality is good which it was so, I placed my 2nd order totalling $400. When ordering there was a promo stating if I spent a certain amount of $ I would get some boxers, T-Shirt and a hoodie for free as a gift. I never ended up getting the "gifts" and I've tried reaching out 5 times now with absolutely ZERO response. This left a very bad taste in my mouth and because of their scammy advertisement, I will never order from this place again.
Products used:
Shirts
Hi there! Free gifts needed to be added to the cart in the desired size; I am not seeing that those were ever added to your cart. On November 4th, our team sent over a $75 site credit to cover the cost of those missing items. I see that you chatted our team on November 29, and we asked what items were missing but did not hear back. I am so sorry if those two correspondences were missed; we'd never leave you hanging. I am also happy to resend that site credit!
I can't wait for Valentine's Day to surprise my Boyfriend. He is a 2xl and is trying to lose weight so he doesn't want to spend a lot of money on new clothes. I was able to get him:
3 polos
3 henleys
1 long sleeve
3 v-neck tees
2 crew tees
And the free gift of a crew & boxer briefs!
No shipping charge, ordered last Wednesday received this Wednesday morning.
Very soft, can't wait to see him in some of these great colors!
Tip for consumers:
Shop the sale
We bet your boyfriend is gonna look amazing! What a great gift. Thanks for sharing, Deven!
Great quality shirts. Great customer service. I ordered the tall shirts and underestimating the "tall" aspect. Contacted chat support and are returning for the regular fit.
I've always been hesitant to make purchases online because I don't like the hassle of the return process and some companies make it really hard to return or exchange online.
But True Classics email and text bot were both extremally helpful and eager to get the order right free of change.
Appreciate this great review. Thank you so much, Adam.
I bought their tees for my husband as a gift. They fit him so well! I was quite surprised at how flattering they are- around his arms but doesn't hug his belly. He loves how comfortable they are- the shirt just feels so soft. I've been really impressed. I've also interacted with customer service once with some questions and they were more than helpful. We will definitely be purchasing more.
Products used:
Henley and crews
Very grateful for wives like you, Raleigh. We are honored to be able to wardrobe your husband and glad you both love True Classics fit, feel and quality. Appreciate you being here.
We produce butter soft, affordable, high quality fitted premium tees for men.
Thank you so much for this amazing review, Denis. We appreciate the support!