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Trivago has a rating of 1.67 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trivago most frequently mention credit card, customer service, and next day problems. Trivago ranks 229th among Travel Search Engine sites.
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I am so happy, because trivago is the best hotel searching site. When i go abroad i use trivago and everytime they give me good job. I say thanks from hereto trivago
They advertise a price and clearly state that the reservation is cancelable. Click on link, enter CC info, get a confirmation that reservation is non refundable. They hide behind the booking company and they're not responsible for the change in terms. Complete BS of a business model. There's a reason that they've been fined by governments for fraud. Only by stopping using them, will they go away for good.
El major hotel Aydinll cave GOREME TURKEY
THES BEST HOTEL, BEUTIFULL ROOM CLEAN, CONFORTABLE
Friendly staff, I recommend the spa.
February 2020, made a hotel regeneration for our honeymoon at a hotel in Florida for 4 days... paid trivago $1700. 00, I called the hotel 3 days before to confirm our reseveration... the hotel said trivago called and cancelled our reseveration... THEY REFUSE TO THIS DAY TO RETURN OUR MONEY... THAT'S FINE BUT GOD TELLS US, "IF WE/TRIVAGO IS DECIETFUL, IT WILL COME BACK AT THEM 2 FOLD." Sorry for being so negative... but TRIVAGO IS A BUNCH OF CROOKS... THIEFS... NICE SCA.M. COLLECT MONEY CANCEL RESEVERATION AND KEEP MONEY... they the ones involved will face through wrath from GOD... cheaters thiefs totally unGODLY
Recently spent 2 nights half board at Cases Noves Guadalest. The food was outstanding. The quality of the services given by Toni & Sofi, was like none we have every received anywhere in the WORLD! The rooms had everything one could need, with stunning views of the beautiful mountains and the little village. An ideal place where one should come to recharge their batteries. We would most certainly visit them again, sooner rather then latter.
From Carol S.
I have used it last week. I was searching for a hotel and Trivago found me a nice one (which I booked through Expedia). Works pretty good!
We have nothing but praise for Marion Keane at the Tiernakill Farmhouse B&B. Our stay was excellent in every way: congenial, gracious and welcoming host, immaculate rooms, and a delicious breakfast with many choices. Thank you, Marion, for everything, especially for the ride to the pub, so that we could enjoy a lovely pint of beer!
I can see its very useful. Accomodating. Everything is fine. I can surely advice to evryone to see this and i make sure they will love it too.
There are so many negative reviews - I wonder if they have used the same Trivago?! It deserves five stars!
I had a real problem booking and Trivago actually helped to solve the problem, I was impressed by the U. K. customer service office, and an individual person in that office which I do not want to mention by name on this review but wow, the willingness to help solve the issue was incredible. Thank You. Ron
I would now like to thank Trivago for their help with my dispute with Hoteling.com I have now received a full refund and am thankful to Trivago for that.
Dear June,
As a hotel search, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
It seems as though you are currently in contact with Lauren in our user support team and she is doing her utmost to assist you in resolving your issue with your booking with Hoteling. Please continue to provide her with all relevant info so she can do so.
Kind regards,
Trivago user support.
One of the most useful sites in the web. I'm a very spontanious traveler, therefore trivago is perfect for me. As short-notice booking usually goes in hand in hand with higher prices, trivago can save me some bucks, that I will gladly invest in more shopping:-) Clean design, a big range of hotels and easy handling.
Shelly and Her Husband Steve run the Rodeway inn East they Do an Out standing job. The crew they have show respect and love to them both. Why the world they would bring back that old gm id beyond me she if very rude and never proffesiona. I will not stay with her being there
I booked one night in Memphis, Tennessee. It was at least 20% cheaper. I saw a of commercials on TV and I decided to try it. I wont waste my time with any other websites.
Booked a hotel in Munich/Germany. All worked fine. Great site! Will use it again! Thanks and regards from Belgium.
An amazing experience. The best way to see the Athabasca river. It was our first time and our expectations were exceeded! We had an amazing guide, called Jhett who took the time to explain the currents and the importance of team work. He was very friendly, knowledgeable and very safety oriented. We enjoyed the class 2+ ride and hope to one day come back and try class three.
Buillded on the shore of the river in βelgrade very nice pub -restaurant excellent food taste -quality excellent service friendly atmosphere. Easy access by bus or taxi and 50 meters walking distance. Nice music friendly enviroment very warm.
Loveeee the Crowne Plaza in White Plains NY! The manager Stevie-John was extremely nice and helpful. My boyfriend and I stayed for a night and Stevie upgraded our room for free and gave us free access to the 12th floor lounge. He answered every question we asked and helped us with everything we needed. My boyfriend and I stay here a lot and it's always a great experience when Stevie helps us! Highly recommend and the rooms are classy, clean, and definitely worth the money! Thank you Stevie!
Great experience from check in to check out. Very convenient location, friendly and helpful staff. Went above and beyond to accommodate our needs. Breakfast bar best I've had. Good food and large selection. Rooms very clean. Love the indoor pool. Very well kept.
We had a most enjoyable stay at the Clarion Resort. The view of the ocean, the bay and Coastal Highway, were amazing. Could not believe we were able to see all three from our high balcony, (14th floor). The staff could not be any more helpful and courteous. The pool staff was wonderful, (attentive and great with kids). We found the maid staff to be most accommodating and great at their jobs too. We were thrilled to be staying here and will definitely return for another visit. Thank you, Clarion Hotel for giving us a much needed rest.
I love trivago it's very good and easy to use. The filters are very good. You can choose diff destinations and it remembers what you added as a filter such as breakfast pool etc
Gain trust and grow your business with customer reviews.
trivago is the world’s largest hotel search, which empowers 120+ million travelers every month in their search for their ideal hotel.
By using trivago, you can sift through over 1 million hotels, from 250+ booking sites and hotel chains in 190+ countries, at once.
When a user clicks on ‘view deal’ on trivago, they are directed to the appropriate booking site which provides the deal. There they can view the deal in more detail before providing payment details and completing the reservation. trivago doesn't actually have any involvement in the making of the booking.
trivago, was founded in 2005 in Düsseldorf, Germany and currently operates on 55 live international platforms in 33 languages.
Dear Ron,
Thank you for taking the time to leave a review.
Please allow us to correct you on a few things.
Trivago is a hotel search and not a booking site, you cannot make a booking on trivago. As a hotel search, trivago is not involved in the booking process between the user, the online travel agent (Otel.com in your case) and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties. We pull information from multiple (over 260) booking sites and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
Nevertheless, before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure that their customers have the opportunity find the deals offered on their website. This background check has been completed for Otel.com. You are correct, Otel.com is a Turkish company, which explains why their banking is handled out of Istanbul.
Trivago does not display deals from any site that does not pass our integration check, or where there are any reports that the site is not reliable. As we endeavor to display all online hotel offers globally, we believe that we would be doing a disservice to our users if we were to ban a booking site.
What you can and should expect from trivago is that we will always strive for maximum transparency. Therefore we recommend that our users take further steps to review the booking site’s rating score. All rating scores are prominently displayed next to the logo of each booking site on trivago and are continuously reviewed by fellow trivago users.
Please get in touch with us directly at info@trivago.com if you would like further assistance with your issue. We will do our utmost to help you.
Kind regards,