- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Trivago has a rating of 1.67 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trivago most frequently mention credit card, customer service, and next day problems. Trivago ranks 229th among Travel Search Engine sites.
This company does not typically respond to reviews
No positive highlights yet
I am so happy, because trivago is the best hotel searching site. When i go abroad i use trivago and everytime they give me good job. I say thanks from hereto trivago
They advertise a price and clearly state that the reservation is cancelable. Click on link, enter CC info, get a confirmation that reservation is non refundable. They hide behind the booking company and they're not responsible for the change in terms. Complete BS of a business model. There's a reason that they've been fined by governments for fraud. Only by stopping using them, will they go away for good.
I am so happy, because trivago is the best hotel searching site. When i go abroad i use trivago and everytime they give me good job. I say thanks from hereto trivago
Tip for consumers:
You must use it
Products used:
Hotel
I used it many times and find the info useful and updated most of the time.
Travelled to many places based on the info I searched there
At the Universal Hilton, I had my second quinceañera. Ms. Violeta * * assisted me in the banquet space with everything I needed, as well as making a room reservation so I could stay after the party. She also helped me make the reservation to enjoy my family in the restaurant.
Spoke with beverly very nice and understanding, the hotel is comfy and has a indoor pool, free good breakfast, pleasant place to stay for a weekend. Everything from restaurants, shopping, lounge very close by that's a Plus :) Just hope that the parking spot for costumers get renovated! To many holes, cracks;/
Was nice to have the pool, but would have loved a hot tub to relax muscles after walking in the city. Jonathan at the hotel bar had great personality and was very welcoming. Hotel was clean and concierge service was phenomenal! Hotel was clean and upscale. Valet was on spot. Free breakfast was below standard, but it was free... so can't complain.
Trivago what a way to find what need to stay warm and safe in a new town. There is something affordable for every budget
Went to eugene to see nitro circus and they found me a very nice choice of any type of lodging including a few hostels. And in seconds. Give em a look u will be happy
A great site for starting your holiday hotel research, where you can either compare prices for a specific hotel or find a suitable hotel in your desired destination. They offer customer reviews for the hotels as well which help me a lot in my decision making process for booking a hotel.
Surprised to see so many 1 star ratings for Trivago. Found it helpful several times when looking for a decent hotel deal. Don't travel much, so maybe I'm not as picky.
I do have specific requirements such as an in-room refrigerator and microwave. Trivago let's me filter hotels for both.
Tip for consumers:
Find it challenging to use on my iPad. Works better on a larger screen.
I used this website to compare prices of different hotels in Hawaii. I found a great price for a big hotel chain right in Waikiki and didn't hesitate a second to book. It saved me about 25% to the regular price on their website, a really great deal.
Always keep in mind that Trivago is a PRICE COMPARISON SITE! It is NOT a booking site! And to be honest it is a good price comparison site with a modern design and very easy to use.
The filter options are perfect (Stars, Rating, Price, Distance). I wonder why the hell anyone comlains about this site?!
I use trivago for all my business trips because I want to make sure the hotel I choose has everything I need (internet, workspace, close to the location of my conference, etc.) I also often like to bring my small Cairn Terrier with me if the trip is not too far from home! Instead of looking at each hotel's website to make sure they meet all my needs, trivago does it for me. It has many different filters that really help you to narrow down the lists of available hotels and helps you find the best fit for your trip.
Helpful site and quick server responses. Have been using it for 2 years now, good deals and makes it easy to find a booking partner. Don't know all of the ones in the list but so far, I only made good experiences. This is why I would recommend trivago to my friends any time if they're looking for hotels.
I really enjoy the curtesy of our front desk speacialist, Persio was very kind and generous to help me and my sister enjoy our post birthday weekend at International Plams tree resort. I was elated with his service and kindness to upgrade our trip complementary... Overall experience was good thanks for having us, Persio u rock!
I saw an advertisement of this site on TV and decided to give it a go. I'm about to plan a trip to europe and their claim to help you save money sounded promising... i didnt book anything with them yet but on first sight it seemed like they actually stick to their promise. I entered a bunch of hotels i already visited and i indeed found a better deal compared to what i paid before via priceline for the same hotel.
I like they unique design, they help me many times, but you should take care to choose you design, due expensive Cancel fee.
Tried to book a hotel same night. Didn't notice that default dates were more than a week out!
No way to get a refund.
Not happy!
Trivago subsequently contacted me and kindly offered to pay the difference.
I suspect that the default dates are chosen by looking for the cheapest rates within a few weeks. Just be sure you check the dates before searching or booking!
Tip for consumers:
Look closely at dates before booking.
I've used many booking and price comparison websites and in my opinion Trivago is one of the best!
I have no time to go through hotel offers in different booking sites that is why I love trivago. It covers most of the websites. You see all hotel booking sites offers and when you click the symbol of the offer you want they direct you to their webpage.
The phone numbers for a hotel I checked turn out to be for a porn site!
I have been in contact with Trivago and this issue has been resolved.
Trivago was very responsive to my concern.
Hi John,
Thank you for taking the time to update your review.
We would just like to make it very clear to those reading this that the phone number listed on trivago for the hotel in question was in fact the correct official number of the property. John was unable to tell us where he found the incorrect number but we can assure all that it was not on trivago.
Kindest regards,
James Morrison
Trivago user support.
They give comparison to other website, but you often find the best deal going directly to the hotel's website or call to speak to agents.
Trivago offers you cheapest price from certain sites that are not responsible at all like Happyrooms.com
Absolutely trustworthy site without ads. I like to start my hotel search with trivago, it provides me with a lot of results for well known hotels, not so many or none for small ones. Still if you look for hotels in big cities, trivago will be of great use for you.
I used to Trivago to find a motel in Orlando Fla to watch my son participate in the parade at Disney. The site EasytoBook had a room and a great price. I made the booking. When we arrived at the motel at 1100 pm no reservation. It was a Quality Inn and they really bent over backward trying to find the reservation. It could not be found and they were booked. I called EasytoBook and joined the electronic shuffle. Meanwhile we tried to find other rooms at other motels. There was nothing available. It was a busy week at Disney. We called over 22 motels no rooms. It turned out EasytoBook was using a sub vendor located in a place far far away. They were no help.
We finally found a room that was, lets say, quite a bit more costly over the original room. We had no choice. We stayed 3 nights.
I submitted a claim to EasytoBook with a written story, excel spreadsheet documenting cost, and a copy of the receipts. After over 2 months they offered me a $100 refund. That did not come even close to paying for the bathroom space at our new motel.
I emailed Trivago and asked for their help. They put pressure on EasytoBook. It still took another 2 months before I got a very generous refund from EasytoBook. The Trivago customer service representative kept after EasytoBook and would not take no for an answer. Trivago kept me informed of the status.
I firmly believe that if Trivago had not intervened I would still be waiting for my refund.
Gain trust and grow your business with customer reviews.
trivago is the world’s largest hotel search, which empowers 120+ million travelers every month in their search for their ideal hotel.
By using trivago, you can sift through over 1 million hotels, from 250+ booking sites and hotel chains in 190+ countries, at once.
When a user clicks on ‘view deal’ on trivago, they are directed to the appropriate booking site which provides the deal. There they can view the deal in more detail before providing payment details and completing the reservation. trivago doesn't actually have any involvement in the making of the booking.
trivago, was founded in 2005 in Düsseldorf, Germany and currently operates on 55 live international platforms in 33 languages.
Dear trivago users,
We have been in touch with Finn directly and are in the process of resolving his booking issue in his favor and to his satisfaction.
In terms of the default date, once you enter your desired location or hotel into the search bar on trivago a calendar will drop down to enter your check in and check out dates. Finn claims in his case this did not happen and we of course will take him at his word. But of course we would expect our users to choose their preferred dates prior to confirming any booking. We also advise our users to double check that all information matches on the booking site after they have been directed there from trivago.
Kind regards,
Trivago user support.