• Tripadvisor

2018 CUSTOMER CHOICE AWARD

Tripadvisor

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Overview

Tripadvisor has a rating of 3.18 stars from 613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tripadvisor most frequently mention hotels restaurants, many times, and best places. Tripadvisor ranks 2nd among Travel Guides sites.

  • Service
    75
  • Value
    64
  • Shipping
    23
  • Returns
    26
  • Quality
    60
Positive reviews (last 12 months): 23.1%
Positive
6
Neutral
1
Negative
19
29
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What reviewers want you to know

Positive highlights

Critical highlights

  • The customer service rep was not helpful and I escalated the call to a supervisor.
How would you rate Tripadvisor?
Top Positive Review

“TripAdvisor”

Jaie L.
3/22/24

TripAdvisor is my go-to resource for travel planning. I always consult their reviews and recommendations when researching hotels, restaurants, and attractions for my trips. The user-generated content provides valuable insights and helps me make informed decisions. However, I've encountered occasional discrepancies between the reviews and the actual experiences, so I always take them with a grain of salt

Top Critical Review

“Booked an excursion, never got picked up and no refund from TripAdvisor.”

Alicia R.
2/18/24

I booked an excursion in Mexico to go to Chichen Itza for 4 people which cost $800 CDN and the tour hosts did not show up at our resort to pick us up even though we were up and outside at 6am like they asked. When I put in for a refund through TripAdvisor they just ignored me. It's been a month and they haven't responded to my refund request at all. 800 dollars is a lot of money and I will not be using TripAdvisor again.

Reviews (613)

Rating

Timeframe

Other

Reviews that mention popular keywords

trip advisor (97) customer service (26)
Thumbnail of user gustavow12
3 reviews
0 helpful votes
October 15th, 2023

TripAdvisor is, without a doubt, a traveler's best friend in the digital age. This platform has transformed the way we explore the world, offering a wealth of information, reviews, and insights that enrich every travel experience. Having used TripAdvisor extensively, I can confidently say that it has become an indispensable tool for any globetrotter.

Service
Quality
Thumbnail of user donnac2752
1 review
0 helpful votes
March 14th, 2023

Starting with Leida she sets our holiday journey. Watching her was a pleasure dealing with all types of visitors and her knowledge is rewarding. She goes above and beyond for everyone. The La Carts everyone was great Daniella stood out to me. Thanks Leida.
Housekeeping was special in Block 15.
Lobby staff also helpful along with the guards. Gardeners to cooks.And the food was great this year. BBQ and buffet didn't starve.
We are never disappointed there.
Been going for years at Club Kawama. Nowhere else I'd rather be.

Thumbnail of user michaelm12672
1 review
0 helpful votes
September 14th, 2023

I'am delighted with the people working in all departments of the Henios Dolphin Beach hotel. The kind girls at the reception and thank you to Housekeeper department and keeping the rooms clean. I've been drooling of the delicious food. There are no complaints about the varied Greek cuisine under the leadership of Mrs.Maria and Mr Panagiotis. Sincerely Michael Mitov, Las Vegas NV

Thumbnail of user lyndag224
1 review
0 helpful votes
July 20th, 2023

Beautiful town house, completely refurbished to a very high standard.
We absolutely loved this house and the local bars and little shop were perfect.
The community pool was very large and never busy.
Spotlessly clean and beautifully appointed.
Would definitely stay here again.

Tip for consumers:
Booked direct with owners but available via Bookings.com

Products used:
Accomodation

Service
Value
Quality
Thumbnail of user jurgitaj1
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Me and my two girls 4and 13 have a 10 days all inclusive holiday at the allegro agadir hotel.
I must say it is the best holiday I ever had, the team working in the hotel interesting people was actually amazing, I am single mum and I think the holiday will be difficult alone with the girls but o can say I haven't felt so good and relaxed for a long time as I did at that place.
We had such a great time we have no need to leave the hotel all the time,morning youga, aqua aerobics,entertainment all day for grownups and the kids is amazing...
I have to say Big thank you for allegro agadir hotel team for amazing time. Recommended 100procent

Service
Value
Shipping
Returns
Quality
Thumbnail of user briang1394
2 reviews
0 helpful votes
September 2nd, 2023

There is a small town Paldiski in Estonia, and there is a Tavern Peetri Toll, where you can taste the flavours of Russian cuisine. Their dishes are delicious, but your attention will be focused not only on the food - this is a well-thought-out project starting with an imitation of an old fence and ending with a magnificent collection of antique weapons (swords, rapiers, cutlasses of all nations) on the first floor. Add to this cordial service, stylish toilets, books and albums about Paldiski, which you will be offered to look at while waiting for the ordered dishes, and you will understand that you will definitely want to come back here. And more than once.

Products used:
Food, magnets, books

Service
Value
Quality
Thumbnail of user lohithb
4 reviews
0 helpful votes
October 8th, 2018

When i was back in USA, TripAdvisor was the only thing which helped me choose the right hotels. Restaurant and also made my time in America better

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothys72
3 reviews
11 helpful votes
February 2nd, 2017

While in Aruba had access to all the great restaurant reviews. Very helpful even to people who have been before as things change.

Thumbnail of user barbarac150
2 reviews
0 helpful votes
January 18th, 2021

It's heaven sent! I really love it. I cannot go anywhere on this planet without checking its reviews on Trip Advisor first. So far, none of the ratings has proven to be a disappointment, HAPPY

Service
Value
Quality
Thumbnail of user martys17
41 reviews
125 helpful votes
November 23rd, 2015

It's really very simple... when I need to review anything travel oriented, this is my "go to" site. Are there other sites just as good? Maybe... I just have the most confidence in TripAdvisor.
In my experience, the bad reviews have, arguably, as much, or more value than the positive reviews. Here, I get a fair balance of both. That's all that I'm searching for when making a travel decision.

Thumbnail of user hannas14
2 reviews
1 helpful vote
February 21st, 2017
Verified purchase

Here you can get good information about hotels, entertainment venues and flights. There are also images, explanations, and can trust what it says.

Thumbnail of user berylb4
1 review
0 helpful votes
March 13th, 2018

The best and the only place in St. Thomas to shop for Jewelry, They are honest and they will give you the best price and their jewelry is qunique.

Jack & Jackie B.

Thumbnail of user vladsd
10 reviews
8 helpful votes
May 16th, 2016

A very useful app not only in travels but in a home place also. YOu can always find the reviews on the certain places, to make sure of not wasting time for bad and boring places. Also they added an option for offline access to their service which is a great feature.

Thumbnail of user allisonm76
3 reviews
1 helpful vote
August 23rd, 2017

Has up to date info no matter where I go. I've been to some pretty small towns in the U.S. and some pretty relatively unknown island destinations and I always use Trip Advisor. Great reviews, recommendations, contact info for companies. All around a must have for me when I'm travelling

Thumbnail of user harryh43
103 reviews
327 helpful votes
April 24th, 2018

I especially find the hotel reviews useful as I shop around online. There are enough good and bad reviews to get a good picture of how frequent the bad happens and the good. It's helped me to avoid some bad experiences. I only wish that more travel sites would link to the Tripadvisor review for the establishment.

Thumbnail of user franko62
3 reviews
5 helpful votes
January 27th, 2018

I love to travel and find it very handy to check accomodations/things to do and or reviews in general when I am in a new country or town. Very handy!

Thumbnail of user am9846
2 reviews
3 helpful votes
June 28th, 2017

We always use TripAdvisor for finding honest reviews and other travelers thoughts on how to plan the trip, what they enjoyed most and of course candid really honest reviews.

Thumbnail of user debbiei5
19 reviews
43 helpful votes
August 29th, 2016

I use Travel Advisor for information pertaining to vacation travel, but the site is also very helpful on information for your local living area. I search for open restaurants on Sunday and holidays. It's great NOT being redirected to other sites to have my questions answered.

Thumbnail of user janab16
1 review
1 helpful vote
October 7th, 2017

I use this site together with Booking one and these two are the best on the net so far. Didnt let me down on my bookings even once and another plus for them - you dont need to pay the site when you book, it is okay to communicate with the hotel directly after you order a placement.

Thumbnail of user janetb111
2 reviews
0 helpful votes
June 1st, 2017

I always cross check when I'm looking for hotels, restaurants, activities and TripAdvisor is one I always check for valid reviews.

Thumbnail of user janeb51
7 reviews
84 helpful votes
May 6th, 2015

I love trip advisor - people around the world contribute to its success, and it's always great to hear stories and suggestions from fellow travellers. I find most of the reviews to be genuine, and TripAdvisor has much of the world mapped out. There are lots of other websites out there that talk about a hotel or restaurant's quality - but I always cross check it with TripAdvisor. Good job to the guys who created it.

Thumbnail of user oliviaw64
6 reviews
3 helpful votes
September 20th, 2018

Very convenient to learn all the details about the trip. You can even plan your route.
I like when everything is prepared before head, so you don't have to think of anything during the trip and just enjoy it. It is a pleasure to deal with this site.

Thumbnail of user alant59
4 reviews
7 helpful votes
November 15th, 2016

Excellent site, I never go anywhere without researching the location on Tripadvisor. It really exposes the true state of the travel market and has saved me from many a falsely advertised and potentially poor experience. Some in the travel Trade really need to clean up their act or go out of business.

Thumbnail of user dagmarc2
2 reviews
3 helpful votes
April 15th, 2017

I always check for different restaurants in the area I am visiting. Never been disappointed with the advice

Thumbnail of user dianes50
3 reviews
4 helpful votes
February 23rd, 2016

For the last three years I have been doing the advance research for our winter vacation. The Trip Advisor site has proven itself to be a wealth of information, from tours to places to stay. Other user reviews and their willingness to share their personal experiences. Trip Advisor has been a very useful tool in our vacation planning experience.

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