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TrinitySolar has a rating of 2.36 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrinitySolar most frequently mention customer service problems. TrinitySolar ranks 70th among Solar sites.
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Just finished install. Waiting for final inspection. Installers were Great. Worked through tremendous heat. Very neat and polite. Had issue with job foreman not communicating with us about when they would be returning to finish. Looking forward to getting it running.
My solar system was installed by Trinity in 2015 on my 20 year old roof with 3 layers of shingles and damaged the roof in the process. The system stopped working in June 2019 and till now (May 24th 2021) it is not repaired. I've been fighting with Trinity and Sunnova over the repairs for years. Finally I gave up. Recently the North Hempstead Town office called and told me that there is a work permit opened by Trinity Solar and need to be closed. Ever since I am trying to reach Trinity again and they don't have an answer. Don't know what to do now. So please be very careful if you are planning to use them. Worst company and customer service ever. I would not recommend them to anyone!
I just had my panels installed. It only took 2 days. Everyone from the start have been very courteous and professional. Kylie who was the person I spoke with was very courteous as well as knowledgeable. I agreed to have her set me up with an appointment to have a representative come out and discuss the entire procedure. Kevin the representative was also very professional and knowledgeable and answered all of my questions. The Installers came out yesterday and finished up today. It was so hot and all of the installers worked extremely hard all day. They finished up today. They were very polite and professional. They cleaned up everything. Not one thing was left out of place. I did not get their names, I wished I had because I would like to acknowledge them all. Great job guys! It was explained to me that the system will not be turned on for about 2-3 weeks, pending inspection. I'm looking forward to the advantages of going solar and will update my review once the system is up and running.
After a year of indecision I decided to go with Trinity Solar. The instillation of the panels took 2 1/2 days. The project went very smoothly with minimal inconvenience. The work men were very careful and polite. Every attempt was made to keep noise to a minimum. I am very pleased with the look and look forward to the financial benefit. I would highly recommend Trinity Solar. Jim C
Everyone who came to my house explained everything so i could understand they where very patient and polite i would recommend they to my friends
My panels went on line December 2015. Spencer Flint my sales rep delivered everything he promised! The install went quick and smooth. I did my homework on this and found Trinity to be the best deal. I would absolutely recommend Trinity Solar!
Why would anyone say no to cutting there energy bill in half... spencer made the experience easy and hastle free. The guys i dealt with at trinity solar were very professional and made the process easy and painfree.
The install looks great! All that was required to get this done was a descent credit score and a roof that is in good shape.
Energy bill cut in half... a no brainer.
We used Trinity Solar and were very pleased from start to finish with the process...
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