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TrinitySolar has a rating of 2.36 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrinitySolar most frequently mention customer service problems. TrinitySolar ranks 70th among Solar sites.
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Just finished install. Waiting for final inspection. Installers were Great. Worked through tremendous heat. Very neat and polite. Had issue with job foreman not communicating with us about when they would be returning to finish. Looking forward to getting it running.
My solar system was installed by Trinity in 2015 on my 20 year old roof with 3 layers of shingles and damaged the roof in the process. The system stopped working in June 2019 and till now (May 24th 2021) it is not repaired. I've been fighting with Trinity and Sunnova over the repairs for years. Finally I gave up. Recently the North Hempstead Town office called and told me that there is a work permit opened by Trinity Solar and need to be closed. Ever since I am trying to reach Trinity again and they don't have an answer. Don't know what to do now. So please be very careful if you are planning to use them. Worst company and customer service ever. I would not recommend them to anyone!
Just finished install. Waiting for final inspection. Installers were
Great. Worked through tremendous heat. Very neat and polite. Had issue with job foreman not communicating with us about when they would be returning to finish. Looking forward to getting it running.
Without going into details i just rate the steps. The salesmen i will give a A too. (truly believes he is making a positive difference in the world) The installers get a B (Only 1 mistake will cost me about 300 usd to fix), The customer support team over the Phone D (Lie like a rug and do not give a dam you get a different story every day) The system getting turn on F. I say you be lucky to get yours turn on in 90 days after install I am at 120 and counting now its online september 2016 i did have to sign another contract with another finance company. Seems the first one hit the limit of what they wanted to add to their book. Trinity did give me 250 usd plus 50 a month for the delay i going to add one star more for them finally getting it right
Following a time of uncertainty, I chose to run with Trinity Solar. The establishment of the boards took 2 1/2 days. The undertaking ran easily with negligible burden. The laborers were exceptionally cautious and neighborly. Each endeavor was made to keep clamor to a base. I am extremely satisfied with the look and anticipate the money related advantage.
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