Our project has been so bad that I wrote this final email to the CEO, Moty. He's had several chances to reach out and see why we were upset with the job and help make things better. In the end, he chose to hide behind his team who also did very little to make our 4 year journey any better. As the face of the company, Moty certainly doesn't live up to any qualities of a CEO. Here's my review of Treeium based on our home remodel (add 2nd story and literally touched all aspects of the house).

Now that our home remodeling project is done, we want to share our experiences with your company. I'm sure you're very aware of our project since it's the only one you have in the south bay area. Just to remind you, this project started back in October 2015. I have my first email with Asaf Elbaum, the project manager at your now defunct Sunnyvale office. And our project just finished in Oct of 2019. That's 4 years from start to finish!

We're very disappointed with your company and even more so with you. I've contacted you several times and you even had the opportunity to meet with us personally to make things right. Instead, you hid behind your team knowing that none of your staff was able to address our issues. You've failed in so many ways and your team lied to us many times throughout the project. Your team follows your lead. You're the leader. The bucks stops with you. And in our case, you didn't lead, you coward out. So, let me share with you some of the lies from Treeium.

Security fencing we were promised one, never got one. We called this out so many times but to deaf ears. There's been a dozen remodeling happening around my neighborhood and every single one of them had fencing around the property. These remodels are smaller in scale than ours and they had better security than we did. I caught a person going into our backyard and asked them to leave. I'm so glad Treeium cares about their clients safety and security.
No sub-contractors total BS. You said you have in-house workers who are dedicated to our project to minimize downtime. Also, these workers would always wear a Treeium shirt. Hah! You hired a sub-contractor who hired its own sub-contractors. Treeium had nobody qualified in-house to do anything in the northern California.
Dedicated project manager another BS lie. Because you closed down your Sunnyvale office, the closest project manager is in Pleasanton. If we saw Alex once a month because of our request, we would never see a project manager here. You think taking pictures by our sub-contractors for Treeium is a to do business and ensure quality is there? Hah. Another Treeium BS. You company states "highest quality". I laugh. How would you know if no one ever shows up from your company to see it in person? And if they do, it's too late if there's an issue.
There's more but I want to call out the next thing that Treeium failed. A dedicated project manager. How do you expect any quality of work done and to ensure what we're asking and expecting is being met if every communication is done via email and text? How do you expect us, the homeowner, explain and show stuff when your project manager is unable to come? We had our bathrooms renovated and their project manager came every day. Every $#*!ing day. And guess what? The project manager and my wife would talk about the next area and ensure we're all on the same page before work got started. Do you know how many issues came during this remodel that we had 0 project manager show up from Treeium? If it weren't for our sub-contractor, the house would look like $#*!. But let's discuss some of the issues w/o a dedicated project manager.

We went through 4 project managers. 4! Enough said
We also went through 2 architects. The one we had to work with is a piece of $#*!. Joe is the worse and he hurts your company's reputation. Stuff was off by feet, not inches. Our sub-contractor was able to fix most of it. Your suggested architect also screwed us over on the kitchen hood ventilation. He did not pipe a location for a vent and we had to buy a more expensive hood unit. This also meant the smell wasn't being pushed outside. Your architect also didn't figure out where to place the HVAC ducting for upstairs. As a result, it had to cut into the open space of our loft and into our master closet. Great job, Treeium.
Getting the permit this was a big nightmare. Mike Vatury became our "project manager" before Alex stepped in. Mike was absolutely useless and is a tool. He didn't do nothing to help get our permit. My wife did. She was the one who got both the city and Mike/Joe to sit in a room and go over the discrepancies. Between the city and Mike/Joe's ego, things weren't getting done via email or by phone calls. We had to step in and get a face to face meetings to happen. Why did we, as homeowners paying Treeium, have to do this? But, if we didn't, we still be waiting on our permit. It's amazing it took you guys this long to fire Mike. He was all mouth and no action. Another black eye to your company's reputation.
HVAC we used a HVAC person Treeium suggested. He's horrible, he's rude, and he's impatient. He intruded into bedrooms with people occupied even though they said they be right out. Again, this chalks up to your company's reputation. A perv who can't understand to wait while someone clearly says they're in the room. You should get his license revoked. Again, under Treeium's supervision, this guy yelled that he can smell gas and left. He didn't say or turned the gas off. He just left. He said he didn't have the tool to check for leaks. All he needed was a spray bottle with some soap in it. Well, apparently there's been a gas leak in our house for almost a month before it was caught. Your company could have been responsible for 4 fatalities. Way to have our backs. Oh, thanks for leaving a mess in our house. If he didn't want the job, tell us. I would have rather paid more for someone more reliable and better customer service than this piece of $#*!. I'm surprised you guys still use him for your other projects.
Our cabinets and countertops this was a doozy. If the project manager was there, we would have had a countertop that extended from the cabinet the way we wanted. We showed pictures and Meir saw it in person. The countertop is flushed with our cabinet door. What would have happened if the door stuck out further than the countertop? Why wasn't a project manager present for the measurement and installation to make sure it's what we wanted? And speaking of $#*!ty workmanship, our cabinets were so poorly installed, we had to had them stop and get our sub-contractor to finish it. They left gaps, removed crown molding from the sub-contractor, and incorrectly installed parts of the inside cabinets. Again, where's the quality check from Treeium? You think pictures if sufficient here? Oh and we just noticed there's an opening at the bottom of one of the cabinets glad they told us. Zero quality and these are guys you use. Tsk tsk
Skirt for our staircase. Again, if we had a project manager, we would have found that that we needed to build the skirt in first before we had the hardwood floor installed. Now, we can't add the skirt in and would have to wait until we replace the flooring. Good job, Treeium. Way to discuss the project with your client.
There's a LOT more but you get the gist. You touched every single part of this house and we had 0 dedicated project manager managing our project. How the $#*! is that supposed to work? And don't say that coming once a week is sufficient. Alex barely came once a quarter if I didn't complain. And Jake coming over is to take pictures not about ensuring what is being built is built correctly and what we wanted. There is NO customer service. Your project manager is about ensuring I pay through your portal instead of making sure we do a walkthrough of the next area before construction started. Meir promised this and again, lies. Nothing ever was done.

We've had so many neighbors stop by to ask who is our contractor. I told each and everyone of them (as we will do in our review) that we do NOT recommend Treeium. There's no customer service, there's no quality in their work, they don't stand by their word, and worse of all, they just don't care.

So in closing, I suggest you focus less on technology for your company but to figure out how to lead your company to actual customer focus and quality. That's how you drive referrals and repeat business. I don't expect a response. If you had cared in the first place, you would have already done so. You will see our reviews out there and we'll give folks asking our opinion our honest feedback.

I needed a new roof so we went over what I needed which was a new roof and a new gutter system. They put my solar on my roof earlier but I needed to use Treeium as they said my warranty on my solar would not last if some other company did it. They gave me a bid to take my solar off and redo my roofing. Put my solar back up but in a bit of a different place and change the mounting. They said they would clean all my solar panels.

I came home after they did their demo and there was a nail on my sidewalk i got worried as i have kids and 2 dogs that run around. I called and they came out with a magnet and said they cleaned it up and were sorry. After my daughter went out take her puppy out in the morning. She came back with a handfull of nails and sharp metal cut offs. I went out to check this and I found over 65 nails and metal cut offs on their playground area and the dog run and car park.

They did not do a good job checking what was needed on their inspections as when they went to put up the garage roofing they said that the roof sheeting was not thick enough and I would have to pay $700 or so to correct this. This was their error when they did their bidding inspection as it was easy to see this. They fixed it and did not charge me.

Next the solar guys where putting up the solar in the wrong spot and using the old ugly mountings! I called, they were confused as this new possitioning was not communicated from the sales rep or someone. Also they said there was nothing about new mounting rails. They just cut up my new roof to mount my solar in the wrong place!
They also cuy trees that were shading this section yet the panels where in the wrong place.
They also pulled my solar disconnects off the wall some how!

I told the solar guys to make sure it was all per code. I was told they were done with the solar so I went up to inspect it. The inverters were not getting any power. They forgot to turn the system on. They did not even strap the conduit which is out code. I asked when was this going to be inspected by the city. They brought up that they dont need to pull permits or get a city inspection on this. But if I wanted one I will have to pay for it. I told them this is required that they pull a permit and get an inspection but they said it wasn't. I'm a C-10 electrical contractor and it is required. So they did not even pull a permit or get any inspections on their electrical work.

They said they finished the rain gutters. I sprayed some water on my roof and there was water coming through their gutter system on to my patio. They sent someone out to fix it. I tested it again it still leaked. I was told that you cant put gutters there. Which made no sense as this was what I was told would be done and thus it was in the contract and to top it off they put them there! This went back and forth till I just said leave 2 tubes of caulk and 4' of the angled rain flashing and I will fix it. They said they would.

They said they cleaned the solar panels and sent pictures of them. They did not clean the panels as they were still covered with dirt. I wrote "look" on them and washed one with a wet rag so they could see they where not clean and that their crew just got them wet and took a picture of them as they look "clean and shiny" when they are wet.

The roofers also used some of my round concrete tree circles to block their truck and broke these. They broke my alarm sign that was in front of my house. They cracked one of my stepping stones. I took pictures of these and sent them to them and brought this up a couple of times but they never responded to this at all.

They asked for their final payment and I brought up that they have not gotten the rain gutter material for me to fix the gutters they just left the caulk. They said they have nothing left. I told them they said they would leave this for me so I could fix it. They said it's all gone but I could go buy some at Lowes!

I went to park my car and right where I park my car there was a large new metal vent cap that had come off the roof vents and dropped to the ground. If my car would have been there when it got windy I would have had a dent and scratch in my car or a broken wind shield.

My wife and I just paid them as we are done with the back and forth and upset. We paid something like 25,000.00 for this and not pleased at all.

I am a contractor and know what to look for and do but most home owners dont and will not catch these out code points, pour workmanship, lies etc. You can use these guys but check everything they do as I am not pleased. I was not going to write a bad review but it just kept getting worse and worse and I really dont want others to go through what I did.

I have attached pictures so you can see the details

Treeium must have near 100% labor fees and are afraid to list them when asked.

Quality of work? Who knows?! Never got that far. They refused to give us a detailed cost breakdown of our project. The most we got from our projected project manager (PM) writing down the work... still nothing regarding the cost of labor, materials, etc. He flat out refused to include demo as most contractors do when asked. When my wife asked again, the cost with the minor changes we asked for went up $25,000.

Could our refusal to sign the Arbitration Agreement (by law we are not required to sign) have had anything to do with it?

I don't think some of this stuff is the PM's fault so much... it seems like company policy. Of course, he does choose to work for them.

Have a moment? Here's what happened:

We negotiated an agreement with Treeium 2 or so yrs ago but weren't ready to do the work. They told us to take our time, they'd be ready with our file when we were. My wife liked they are eco-friendly & we really liked the guys they sent over... and we said we'd call them when we're ready. We like to keep our word so we did. However, they didn't keep our paperwork or they "couldn't find it." Regardless, We wanted to change out a couple of the more expensive projects for some other work.

The new rep or PM kept telling us to forget the original even though we told him that it was important to us that with the work the only different is that those 2 projects were being replaced. He wanted to forget it because those projects were very costly (over $20k) & what we were replacing them with were not at all but he still was charging us the same price. Actually, he was telling us there was no way Treeium could do all the work for under an additional $10-$15k.

After we took off 4 projects and agreed on the cost, he left but my wife was unhappy that over the course of the meeting she and the rep had yelled at each other twice to come to the agreement over cost. She doesn't like having to raise her voice to get her point across especially to someone who should be here to hear what she has to say without doing so. Much less being yelled at by someone she may be having to making decisions with like this in the future.

Should've known then: Treeium's more for their bottom line than honesty & fair prices. Anyway, my wife couldn't get it off her mind and emailed him and told him that she was still uncomfortable about 2 points... 1 of which he snuck in as she was signing the last page. He said he understood. So without making us use our 3-day out, we'd meet the following week and to go over everything again. We did.

Changes:
1) increase the price per countertop slab that the rep snuck in last time
2) to include floating cement, (cement baseboard & other under flooring as necessary should have already been included as it was on the original... not sure what all that money was going to otherwise) initially he only wanted to allow for a specific sqf
PM removed during the 2d meet without my wife's knowledge:
3) Insulation between the garage ceiling/bedroom floor (the very thing we asked for in the 1st place as 1 of the replacement projects)
The things we overlooked:
4) faucets for the kitchen sink and bathtub
5) permits, (taxes, & fees included... already covered)

Everything else was or should have been part of it. We just spelled it out to cover ourselves such as if gout came with tile and carpet padding came with carpet. To be fair and we did give the project manager a heads up on this: We were going to ask for 2 Addendum to the agreement:
A) If no asbestos were found in our ceilings, (our house was built in 1 year before the 1978 cutoff) Treeium would Supply and Install 10 Recess Lights in the Bedrooms as the project manager (not us) removed those from our scope of work and
B) Any monies saved in any other projects can be moved or utilized in other projects

With the above minor changes & what should have been far less than $5k work (maybe breaking even depending on the actual cost of material,) agreement went up $25K... this after removing original $20k+ of work for <$5.

Are they passing the cost of opening 2 new offices down to their customers through labor costs?

PM knew we didn't have another $1k much less $25k, they just wanted out of it... because we had their #? I guess we could try to make them stick to it. We do have a signed agreement for the lower price but they are not the type of company we want to do business with. The work would be crap. They would constantly come up with things that wasn't in the scope of the agreement just to be jerks. We're better off without these people who can't keep their words and who don't appear to be an honest company.

Oh... look them up on BBB. They have an action against them that is very hard to get. And yes, I understand it is in appeal.