• TreasuryDirect

TreasuryDirect

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Overview

TreasuryDirect has a rating of 1.27 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TreasuryDirect most frequently mention customer service, bank account, and hour wait problems. TreasuryDirect ranks 205th among Government sites.

  • Service
    78
  • Value
    54
  • Shipping
    23
  • Returns
    24
  • Quality
    52
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
17
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is not a good investment option and customer service is terrible.
  • TreasuryDirect does not allow you to correct an error you may have made when creating your bank account information.
How would you rate TreasuryDirect?
Top Positive Review

“Pretty simple (so far) to open an account with Treasury Direct”

Kim C.
6/10/22

I opened an account today with Treasury Direct, to buy I-Bonds. It was a smooth ride. Yes it took maybe 30 minutes to open, but all seems to be fine so far. At the end of opening the account, they have a review and this was posted as of what the people have reported on this website: Excellent 62% Good 28% Fair 6% Poor 4% I followed an online tutorial that made it pretty easy. Just check, and check and check again all your numbers. Happy investing.

Top Critical Review

“Falsely Advertised”

randall m.
3/30/24

They really tout how converting your paper bonds to digital is easier to manage. IT IS NOT! Do not use Treasury Direct! I log in to my account one day and can view my bonds, transfer, sell but the next time I log in, they are gone. Who knows where they went! The site is a maze of hidden or ridiculously small clickable words, and navigation is confusing. Treasury Direct could be described as a scam. They have a thorough FAQ page which is deceiving for anyone looking to create acct.

Reviews (162)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (42) bank account (16) security question (20)
Thumbnail of user kimc1533
1 review
2 helpful votes
June 10th, 2022

I opened an account today with Treasury Direct, to buy I-Bonds. It was a smooth ride. Yes it took maybe 30 minutes to open, but all seems to be fine so far. At the end of opening the account, they have a review and this was posted as of what the people have reported on this website:
Excellent 62%
Good 28%
Fair 6%
Poor 4%
I followed an online tutorial that made it pretty easy. Just check, and check and check again all your numbers. Happy investing.

Thumbnail of user helenb74
Helen B.
1 review
6 helpful votes
June 2nd, 2016

Treasury Direct helped us with our retirement planning. We really didn't know where to start and it pointed us in the right direction. It was a huge help.

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About the business

We're a new Bureau of the Treasury Department formed from the consolidation of the Financial Management Service and the Bureau of the Public Debt. Our mission is to promote the financial integrity and operational efficiency of the U.S. government throu...

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