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TravelSmith has a rating of 1.47 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TravelSmith most frequently mention customer service, free shipping, and credit card problems. TravelSmith ranks 77th among Outdoor Clothing sites.
No positive highlights yet
I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.
I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!
I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.
I've been ordering from Travel Smith for years and just a few days ago received the 3 skirts I ordered - all just perfect and well-made - and received within a few days of purchase. My skirts made it through the washing machine with no problems. I hung 2 to dry and one took a trip in the dryer and came out ready to party. I'm having a difficult time understanding all these negative reviews. What's going on here?
This is a bunch of bull$#*!. Planted negative whatever. They were bought out, cleaned out, and now gone. A practice that has decimated so many many companies. Disgusted. Again. But there's nothing we can do. The 1% have all the say and we have to live with it. Their day is not long. Soon...
Travel Smith only has the highest quality clothing. When I buy something from them I keep it for 20 years. If I have ever had to return an item there is never a problem. I only shopped at Coldwater Creek and Travel Smith. But now that Coldwater Creek is closed I only shop with Travel Smith. Something is fishy about these reviews. Don't believe them.
This is a great company. If you ever have to return something, they are quick to refund. I recently purchased something from their competitor, Magellans, which I returned and it took 2 phone calls and six weeks before I saw the credit even though I had tracking information and a signature. Never again. I will always buy from Travelsmith for this type of merchandise.
I love to shop at TravelSmith.com. They offer great sales pretty much all of the time. I've never bought anything there at full price. The quality of their clothing is outstanding. Their customer service is among the best you can find anywhere. They go out of their way to help you. TravelSmith.com delivers on time and to your door. If you want or need to return something, they are easy to work with. It's wonderful to find a store with a real dedication to customer service. It helps me shop with confidence.
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