TravelSmith has a rating of 1.47 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TravelSmith most frequently mention customer service, free shipping, and credit card problems. TravelSmith ranks 77th among Outdoor Clothing sites.
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I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.
I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!
They have clothing designed for travel. However, much of it is not suitable for the way I travel, which is low budget. I don't have much use, for example, for nice dresses, suit jackets, or fancy shawls. It seems like that in recent years they are catering more to business/cruise/high-end travelers. I used to find more practical clothes that were easy to wash in a hotel sink. I still occasionally find something I can use, though. Their quality is generally good although occasionally fabric is kind of unpleasant-feeling. They're very good about returns.
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