• TravelSmith

TravelSmith

Overview

TravelSmith has a rating of 1.47 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TravelSmith most frequently mention customer service, free shipping, and credit card problems. TravelSmith ranks 76th among Outdoor Clothing sites.

  • Service
    8
  • Value
    6
  • Shipping
    6
  • Returns
    4
  • Quality
    6
2
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I called customer service to request a waiver and they refused.
How would you rate TravelSmith?
Top Positive Review

“No complaints here”

Meredith R.
2/23/20

I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.

Top Critical Review

“Can't get my order”

Colleen B.
1/21/22

I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!

Reviews (90)

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Reviews that mention popular keywords

customer service (33)
Thumbnail of user carolh755
2 reviews
5 helpful votes
July 20th, 2020

The travel dress did not wrinkle much, as described. But, it was such a heavy fabric that I think it is uncomfortable. It also clings to me. I wish it could have been a light weight fabric that did not wrinkle, It is easy to roll up and pack but it is still heavier than other dresses. Well, it is ok for travel in some ways but not what I prefer otherwise.

Thumbnail of user jamest1012
1 review
0 helpful votes
April 6th, 2020

Travelsmith advertised a sale on travel underwear, similar in appearance to some I had purchased from them several years ago. The price looked good (too good to be true, it turned out), and I was also a little disappointed at the high price of "P&H" for an item so light in weight and NON-fragile.
I brought the underwear with me on a trip abroad and discovered on second wearing that the elastic in the leg holes was too weak to close the garment around my legs. This was a different fit and performance of the items they used to sell.
When I got home from the trip, I intended to return them for refund or exchange. I found the packing slip for the items to discover that my purchase was All sales final, that is, "No return or exchanges accepted" and FURTHERMORE, they added insult to injury with the phrase "This message supersedes the return instructions printed on the back"!
Needless to say I am not only disappointed in the DIMINISHED quality of the merchandise, but also disappointed with the SOUR quality of their customer service policy.

Thumbnail of user sandyj105
2 reviews
10 helpful votes
March 4th, 2020

I have blouses from Travelsmith (made in the USA) that I bought more than 25 years ago and they are still perfectly wearable. Fast forward to the 2000s when manufacturing transferred to China. Result: poor sizing, inferior material, seams frayed after the first wash, luggage so flimsy it lasted just one trip! I complained but TravelSmith took no notice -- until I wrote a negative review and they refused to publish it! That's when I realized that this company, once the leader of quality travel wear, was in deep trouble and I stopped shopping with them. I guess I was not alone. I miss the old TravelSmith -- but the new version: good riddance!

Thumbnail of user pollys36
1 review
1 helpful vote
February 4th, 2020

I have been a fan of Travelsmith for years. I not only enjoyed the quality and color selection of their merchandise, it was a pleasure to get so many compliments from both friends AND total strangers.
The past few years there has been a steady decline in merchandise quality, selection and fit. Things are not lasting and it is extremely disappointing.

Thumbnail of user kathleenw1011
2 reviews
3 helpful votes
July 11th, 2021

I have purchased from Travelsmith for years. I loved the quality and the customer service. I have items I purchased 5 to 10 years ago, and they are still beautiful and will go with me on my next trip. However, when I ordered recently, I was not happy with the quality and sizing of items I purchased and had to return them. I was confused when instead of "Travelsmith," the labels were "Northstyle" or "Magellan." Now, I understand that the old Travelsmith has been bought out. The cheap Chinese goods the new company is selling are not anything like what Travelsmith used to sell. I won't order again and am sad at losing a wonderful source of stylish and good quality travel clothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynnem171
1 review
0 helpful votes
November 16th, 2020

I had been a fan of TravelSmith for many years. Loved the styles, fabric and sizing and found prices reasonable especially if I picked up something on sale! Then came the news that TravelSmith was going out of business which was a huge disappointment. You can imagine my delight when I started receiving emails once again from TravelSmith. However after placing an order my delight was short-lived when one item arrived with the North Style label and the other with a Magellan's label. Neither met my expectations and while I wear one top in the house the other went straight to the Red Cross. Sorry TravelSmith but until you return to your previous styles and quality, you have lost me as a customer.

Thumbnail of user jh570
3 reviews
11 helpful votes
April 19th, 2019

Took about 10 days to get my order after placing it. Order says "FedEx" but it's really the U.S. Postal Services. Cost was $22 to ship stuff to me. Return to ship back to them is $7.50. Far far far too expensive to shop online. I am only keeping one thing out of an order of 6 items. Quality of a jacket is paperthin and see through. Cardigan is much too larger even in my original size. Tops were supposed to be "reversible" but they're really just pinned at the bustline so it gives the "illusion" it is a v-neck. Material was too clingy. Would not order from here again and I am afraid that pants I DID keep are going to be collecting things because they are very staticy. Forget it.

Thumbnail of user janw166
1 review
0 helpful votes
November 2nd, 2018

I really like the catalog items but won't order again because delivery is painfully slow. Their shipping costs are high enough to warrant better customer service.

Thumbnail of user karrieb1
1 review
2 helpful votes
May 11th, 2018

I have a backpack on order. It was not shipped until 6 days after I placed the order, then allow 10 days for shipping. If you want something this year don't order from Travelsmith. Very disappointed!

Thumbnail of user danielb106
58 reviews
206 helpful votes
October 15th, 2017

Before you get started be aware that regular shipping is apparently by horse drawn wagon, 10-12 business days! Translation 2-3 weeks!

Thumbnail of user sandras62
2 reviews
8 helpful votes
February 2nd, 2015

The customer service on TravelSmith is insultingly poor. For example, the site advertised "Free shipping today" and then when I went to finish up an order found a $17. Shipping charge. After "chatting" with customer service, I was told the promotion was no longer available. This was at 1:30pm. I cancelled my $200.+ order.

In general the clothes are rather tacky though there are some useful accessories. I won't be shopping there again and would not recommend the site.

Thumbnail of user zoec12
11 reviews
22 helpful votes
February 27th, 2015

Went to order on-line and they had free shipping for orders of $50. I had $100 for two items. I wanted expedited shipping. First they charge $8.00 extra for EACH item. Then when I selected this method for both and went to check out the shipping was $27.95. I called customer service and they said when you select expedited shipping it adds onto the regular shipping, so there is not free shipping this way. Can they not see how stupid this is?
I did not order.

Thumbnail of user eda30
1 review
4 helpful votes
August 13th, 2015

To be succinct, they need to revamp their shipping fees. With Amazon, Macy's, etc. allowing free or free with minimum purchase, Travelsmith makes more money on shipping than product mark ups. (Not quite, but a $40 item and shipping $8.00 is out of line)

Thumbnail of user mw111
1 review
4 helpful votes
December 16th, 2014

I have used TS for years but their sizing is getting out of whack. Of the 6 items I purchased Dec 2014, all the same size, only two fit. Two sweaters and two miller sweaters went back. The shirts, XL fit like a medium and had shirt tails that were barely belt level and skinny arms. Weird, the two Me rhino sweaters were Ben worse. All were Cinese made, but the 4were cheap Chinese clothing and not worth the postage.

Thumbnail of user nancyh70
2 reviews
5 helpful votes
October 3rd, 2015

I carefully read the return policy and it stated that 9.95 shipping would be deducted from my credit for the return. It was NOT stated that there is an *additional* charge of 6.95 to "handle the return".
This in the age of free shipping, free returns. Never again anything from Travelsmith.
Beware!

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Company Representative

Thumbnail of user carolh38
Tami A.
Bussiness Support.

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