• TravelSmith

TravelSmith

Overview

TravelSmith has a rating of 1.47 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TravelSmith most frequently mention customer service, free shipping, and credit card problems. TravelSmith ranks 76th among Outdoor Clothing sites.

  • Service
    8
  • Value
    6
  • Shipping
    6
  • Returns
    4
  • Quality
    6
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service to request a waiver and they refused.
How would you rate TravelSmith?
Top Positive Review

“No complaints here”

Meredith R.
2/23/20

I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.

Top Critical Review

“Can't get my order”

Colleen B.
1/21/22

I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!

Reviews (90)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user colleenb509
1 review
0 helpful votes
January 21st, 2022
Verified purchase

I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!

Products used:
Nothing, still trying to obtain order

Service
Thumbnail of user leas92
1 review
3 helpful votes
December 9th, 2021

Watch out for extra "Carrier Imposed Surcharge" on your credit card bill! I made purchase and when I looked at my credit card bill I was surprised to see that I did not receive "FREE Shipping" as advertised. I was charged $2.00 for "Fedex fuel"! So, customers beware of charges that are NOT spelled out on the Travelsmith/Magellan website.

Service
Shipping
Thumbnail of user pedrof106
1 review
0 helpful votes
June 2nd, 2022

You have to deal with three companies when ordering... Travelsmith, macgellian and Potpourri Group. Their customer service is horrible its like talking to a computer and their answer are pre-programmed. Will never deal with them. Sad because they have good products.

Tip for consumers:
Expect a long time for the products and no returns.

Products used:
Briefs

Service
Value
Shipping
Returns
Quality
Thumbnail of user janek159
1 review
7 helpful votes
January 3rd, 2020

I am going to go to Japan in March and hoped to order from Travel Smith. They used to be a VERY good and reliable company. I gather they are going out of business or have already done so, since the website is no longer operational. These negative recent comments that I'm seeing posted confirms my suspicions. That's too bad!

Thumbnail of user robinl390
1 review
0 helpful votes
November 1st, 2020

According to the tracking information on their order confirmation, my order should have been here yesterday. Now there isn't any information. According to their reps., it is now tomorrow. Probably tomorrow, it will be another day. I can't even cancel the order because it has been shipped and charged to my credit card. Another fly by night company. $200 of masks flushed down the toilet if Discover can't get my money back. Their website says 3--5 days for delivery to Eastern time zone. The order was placed 10/16//2020.

Thumbnail of user barbarar632
1 review
5 helpful votes
December 3rd, 2019

Ordered $85 worth of clothing. After 3 weeks never received. After spending one hour on the phone with three levels of people I was finally promised a refund by a supervisor. This did not happen. My instincts tell me they are not longer trustworthy. I wonder if this is a scam. Do they have new owners who are now unscrupulous? Are they going out of business. Years ago I would have highly recommended them. Now I say caution stay away!

Thumbnail of user susanp609
1 review
6 helpful votes
October 24th, 2019

I used to buy from them years ago. I found a pair of pants I liked but notice they have a banner at the top of their website announcing a no-return policy - for ALL merchandise, not just sale merchandise. Bizarre. Seems like a good sales-prevention strategy. I wonder if they're going out of business. (Googling that question brought me to this website. Based on the reviews here I know to stay away...)

Tip for consumers:
Avoid.

Products used:
None.

Thumbnail of user frankp277
1 review
4 helpful votes
April 11th, 2019

Bought wife a gift cert for birthday. Not emailed despite calling to verify order. Then called customer service. Non English speaking useless help. Called ba k next day, given big apology line and a 25% off for issue, but when went to order discount not good for many items. After reading these other reviews I guess they don't seem to care.

Thumbnail of user ralphm332
1 review
2 helpful votes
January 24th, 2021

I don't know how I got on their mailing list, but Travelsmith spams you with emails every day. I clicked to unsubscribe, and their site said it takes 4 to 6 weeks to be taken off their mailing list. That's absurd. Their spam-emails keep coming and coming.

Service
Value
Quality
Thumbnail of user ab429
1 review
8 helpful votes
May 29th, 2019

Travelsmith used to be a great company with a very high quality, branded clothing line. I recently placed an order with them. Product quality has declined; they are reselling lower-quality clothing. What's really irritating is that they started to send me multiple catalogs a week from Travelsmith, Chadwick's... They have ignored requests to take me off their mailing list, and customer service just forwards mailing list requests to a number where you can leave a message. I will never buy from them again.

Thumbnail of user bonniec181
1 review
2 helpful votes
December 8th, 2019

I order one size and Travelsmith sent me the wrong size. I sent them pictures of my order, packing slip and label inside the clothing and sent it to them asking for the correct size I ordered. It's been 5 days and they have not responded to multiple emails; when I call, their customer service tells me they cannot help, I have to send an email. Travelsmith is not living up to its advertised customer service standards so beware of ordering an item in one size and receiving the wrong size - then being blatantly ignored. I'm going to dispute the charge

Thumbnail of user jamesm639
1 review
8 helpful votes
May 7th, 2017

This place used to be well run but apparently some shark investors have moved in, gutted it, and are now routinely ripping off buyers. Terrible service, your order. Doesn't even get filled for days after you place it, and the mailing costs have risen to prohibitive levels. I urge shoppers to avoid Travel Smith (and please note that it has nothing to do with Smith College!). Shop at your own risk: the business appears to have been taken over by real corporate bottom feeders.

Thumbnail of user noelb47
1 review
0 helpful votes
September 7th, 2018

Although I received from this company a skirt that I like last June, it is now September and they will not stop sending me emails. Despite many requests to unsubscribe, I get daily emails from them and am so sick of deleting/squestering them that i wish I had never ordered anything. Stick to REI, Patagagonia, etc. for on line orders of travel items. TravelSmith does not play fair.

Thumbnail of user amyy78
1 review
1 helpful vote
May 29th, 2019

I receive the catalogue and would never order from them. Women's travel shirts should have@#$% pockets. And skirts and dresses and all pants. WTF is wrong with you folks?

Thumbnail of user janisc25
1 review
3 helpful votes
September 5th, 2019

DO NOT even think of ordering through these people. Sadly, the company has gone downhill and is now a 3rd rate rip off. And if you attempt to contact them they ignore you. Very disappointing. I once loved their product.

Thumbnail of user mn102
1 review
1 helpful vote
February 2nd, 2019

Had to return garment that didn't fit-initial cost - $89.00.
T Smith refunded $68.00(initial shipping plus return shipping= $21.00).

Thumbnail of user carolp423
1 review
2 helpful votes
February 12th, 2020

The product was great and the service was great - until they moved to the east coast.
After the move the product was mostly the same, there were very few sales to make purchasing worthwhile and the c uh stoner service became nonexistent,
To bad, so sad!

Thumbnail of user angelad103
1 review
2 helpful votes
May 10th, 2017

Purchased a couple of vests. Sent them back to exchange for different sizes. Did not receive the items. Cancelled my order and asked for a refund. Customer service said they already refunded me and will not issue another refund. It's now 4 months later and still no refund. Will never order from this company again. What a bunch of scumbags. Time to get VISA involved and let them go after these jerks.

Thumbnail of user lynb24
1 review
5 helpful votes
June 4th, 2018

I called to ask them about a women's pants that didn't show where the waistline was and it didn't online either. I was on hold for 6 minutes and discovered that they have now shipped their customer service out of the country. I won't deal with companies that do that. No one knew the answer to my question. I have used them for more than 20 years. Never again.

Thumbnail of user karenr485
3 reviews
1 helpful vote
February 14th, 2019

Everywhere else offers free shipping, free returns. Their sizes run big/huge. My return was shorted just under $50! Horrible practice, for clothes that aren't great in the first place.

Tip for consumers:
Run the other way

Products used:
Refund deducts for hefty shipping prices

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyd166
1 review
2 helpful votes
April 4th, 2018

I am a long time customer of TravelSmith - and was shocked and very disappointed with the new ownership of TravelSmith - I was told they are not honoring the warranty on products purchased before they bought the company. The main zipper on a roller bag that I purchased broke, while still under warranty, and I was told the new owners will not honor the 3-year warranty on the product. Is there a headquarters I could send a letter to to complain?

Thumbnail of user deborahn53
2 reviews
6 helpful votes
October 18th, 2019

They lie. They lie a lot. On one return I have called at least five times because after almost a month it hasn't been processed, and still they are lying. So they have taken just shy of a month for them to process any kind of refund, and even then they're trying to rip me off. On an order of $166.53 they are trying to refund me $22.89 less than I paid. This is for shipping to me and back to them. They sent me flawed merchandise and expect me to pay for that! On the second item, a coat which I purchased according to the size chart and had to return because it was way too big and for which I wanted an exchange in the correct size and they didn't have one, they are ripping me off for $7.48. May not sound like much to a reader of this review, but multiply that by the thousands of orders that are returned to them. I'm tired of calling them now and getting the same runaround. I'm going to try one more time to get this straightened out, and if that doesn't work I'll get in touch with the Department of Consumer Affairs. I'll probably get the runaround from them too, but at least I won't be continuing to waste my time with Travelsmith.

Thumbnail of user lindab1443
3 reviews
3 helpful votes
November 14th, 2019

Used to be a great clothing company. Not anymore. Their sizing chart is WAY OFF THE CHARTS. Ordered the Foxcroft stand collar women's shirt in cranberry. They were asking $89. Finally offered 50% off. They put white buttons on a cranberry shirt for $89. I ordered Size 16 and it fits me. Also ordered the Boyfriend Turtleneck in black, Size 16-18 - the measurements seemed to fit mine - BUT, the XL would fit a woman who weighs 300 lbs. It's voluminous! See pictures below. I will never buy from TravelSmith again. I hope they go out of business as I cannot exchange the black boyfriend sweater for a Medium - which is the size that would fit me. Unscrupulous business.

Thumbnail of user paulag131
1 review
3 helpful votes
April 1st, 2019

I made the mistake of seeing a dress I thought would be nice for travel, and I put it on my Christmas list. My relatives did not communicate well, and I ended up with two of them. They were HUGE despite being extra smalls. Also, these were supposed to be specifically designed for travel, but they were incredibly wrinkly and obviously were not wrinkle free items. I sought to return them. Strangely, I was issued THREE merchandise credits (for two items) and was told I would receive free shipping for an exchange. I did not receive free shipping. Their clothes all seem to run HUGE. I am normally a size 6 but everything looked enormous on their website. I tried to take advantage of one of their sales (for a pair of boots--they can't mess up the sizing on those, right?), but the exclusions basically made getting them on sale impossible. I finally found a peruvian pima tank top I could buy that might fit in an XS. I ordered three because I truly just wanted to use the credit and there was nothing in their whole store that I wanted. Shipping took forever (no modern clothing company takes this long) and when I received my items, two of the tank tops were there and they sent me a third item that wasn't even remotely related to the tank top. It was item ******* in size Medium. I kid you not, it was actually about a 2X despite being labeled medium. My two kids laughed when I pulled it out of the package to show them because this was supposed to be for me! Now, I have to package up this item (yet again) and drive back to the post office because they messed up. (Many companies nowadays just say go ahead and donate it when they make mistakes.) And, they are going to take as long to send the replacement item as the first go-round, which took almost two weeks! What a flipping joke this company is! Overpriced clothing, huge sizes, and snail-like shipping. They really just need to close down. I am sure they eventually will. In somewhat positive news, the XS tank tops are only slightly large--so with a few high heat dryer cycles, I may actually get to wear the $80 my relatives so graciously spent on me initially. Mind you, I would be able to find these tank tops in a store for about $15 each (or at Venus), but at this point, I just never want to deal with this company again.

Thumbnail of user victoriah168
1 review
1 helpful vote
November 23rd, 2019

RIDICULOUS SCAM COMPANY! Don't send them a penny, they are NOT honorable!
We ordered some pants and liked them, so we ordered two more pair - same size, same style, same product. They sent two pair MUCH BIGGER... huge! So when I called to return the bad ones they said "No returns"! THEY SENT THE WRONG PRODUCT AND NOW WON'T RETURN THE MONEY!

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Company Representative

Thumbnail of user carolh38
Tami A.
Bussiness Support.

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