• Travelocity

Travelocity

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Overview

Travelocity has a rating of 2.06 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Travelocity most frequently mention customer service, credit card, and rental car problems. Travelocity ranks 225th among Travel Search Engine sites.

  • Service
    72
  • Value
    66
  • Shipping
    16
  • Returns
    32
  • Quality
    53
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
23
20
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Flights maybe slightly cheaper but, omg customer service is just immensely ridiculous.
  • I thought my troubles were over until I saw my Credit Card statement.
How would you rate Travelocity?
Top Positive Review

“Very satisfied”

Garcia W.
8/16/22

This is my go to booking site. They usually have such amazing deals and I've stayed in some really amazing places because of it. I have a family of 4 so finding these very unique hotels that accommodate to families is a big win for me. I am very satisfied with this site and will keep using them in the future.

Top Critical Review

“Avoid at all cost. Not worth my time explaining how they rip off people. Anywhere but here!”

Bad C.
1/30/24

Not worth my time explaining how they rip off people. Anywhere but here! Why pay these con artists to find a car rental that anyone can do, cancel and get your money back if required. Oh except for Travelocity, they will keep your money!

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (87) credit card (28) return flight (12)
Thumbnail of user ryanb128
1 review
20 helpful votes
March 27th, 2017

I stayed at the Super 8 in Fremont, Ne first time traveling using Travelocity everything worked without a hitch, walked in to check in staff was very friendly and made me feel very welcome, it's nice that see people enjoy there job like that. They had my room ready to go showed me where the continental breakfast would be in the morning and they had my favorite biscuits and gravy. Room was right temperature setting very clean it didn't look so much like place to sleep it felt more like a home away from home all definitely be using them in future.

Thumbnail of user robind54
2 reviews
2 helpful votes
January 13th, 2017

Great Experience with Travelocity, i really like his services, recommended to everyone for get services from Travelocity

Thumbnail of user lindag219
1 review
2 helpful votes
August 8th, 2017

I used travelocity when I traveled solo to London/Paris. I needed to extend my stay at a hotel. I wasn't happy that I was charged by the hotel to do this after I was assured by Travelocity there was no change fee. I made a few calls before and after my trip. Everytime I called, customer service was always polite. The last rep I spoke to told me my fee would be refunded as promised and I would receive a $100 coupon toward my next booking. I didn't check for the coupon until almost 1 year later when I was booking a hotel. Sure enough, when I clicked on coupons, there it was! No matter where you call these days you are going to have unskilled workers. But it's worst when you're treated rudely and not helped... ever! That wasn't my experience with Travelocity. So, I will use Travelocity everytime I book, reminding them so they will live up to my high opinion of them. Thanks Travelocity.

Thumbnail of user pattig7
1 review
2 helpful votes
November 30th, 2014

We spent two nights at Holiday Inn, Visalia, CA on November 26-28,2014 and was treated like royalty by the head chef, Venus and Erin at the registration desk. Check-in in and out was a breeze. The 3 course dinner prepared by Venus for my husband and I was beyond delicious and the portions were huge. Breakfast was included also and very good. All of the staff were extremely pleasant and helpful. I highly recommend Holiday Inn to everyone traveling to or through Visalia. You will not be disappointed.

Service
Value
Quality
Thumbnail of user charlesf85
2 reviews
3 helpful votes
December 14th, 2017

Flew to Lake Tahoe and San Diego and back. Great and easy to obtain the necessary travel documents.

Thumbnail of user pauls281
3 reviews
7 helpful votes
March 5th, 2016

Nice site I enjoyed

Thumbnail of user gavinw13
3 reviews
0 helpful votes
January 18th, 2021
Thumbnail of user bukhums
2 reviews
3 helpful votes
October 2nd, 2015

There are quite a lot of bad reviews but I used the service few times without any problems. Can recommend it but I use other websites like this as well. Can't say it's the best one but surely not the worst

Thumbnail of user elliotl17
3 reviews
9 helpful votes
August 5th, 2015

I cannot say anything for bad about it because they also done my order according to my plan, without any trouble.

Thumbnail of user daniele64
6 reviews
2 helpful votes
January 21st, 2016

This seems to be the easiest of the online travel sites. I prefer to use them, but still check other sites just incase I can get a better deal.

Thumbnail of user daphneyp
7 reviews
2 helpful votes
June 12th, 2016

Always find my trip at a great price.

Thumbnail of user kims290
3 reviews
3 helpful votes
November 2nd, 2017

I choose them for hotels and tickets - fast and secure. However, it's not 5 star as you never can get in touch when you have questions regarding their service

Thumbnail of user fernandoh17
3 reviews
4 helpful votes
March 17th, 2016

I had a nice trip.

Thumbnail of user benp50
2 reviews
15 helpful votes
January 1st, 2016

I usually travel across the US. I availed many time their services and they provided me best as they can.

Thumbnail of user giovannab
3 reviews
6 helpful votes
March 24th, 2016

Good travel site, not the greatest but it works.

Thumbnail of user liag2
8 reviews
2 helpful votes
November 1st, 2016

Take your time and compare

Thumbnail of user sherryl19
36 reviews
46 helpful votes
May 4th, 2015

They help a lot with finding rooms when you travel and I like the fact you can read the ratings of others.

Thumbnail of user millerm26
1 review
3 helpful votes
July 18th, 2015

I would encourage everyone not to ever booked with Travelocity. I booked with them in January 2015 for July 28,15. Now two weeks before my trip, they send me an email to contact them, I contacted them only to find out that they couldn't find me a return flight from London on the 8/11/15. I was on the phone for useless hours and only to hear sorry we had to cancelled your flight. Not only that I would be refunded in 6-8 weeks. I told them, they need to refund my money by Monday to booked with another airline or I am going to call help Me HOWARD. I am serious. Can you imagine?

Thumbnail of user gloriap7
2 reviews
3 helpful votes
May 16th, 2015

This is a very secure site to get book hotels, also they would help a lot with finding rooms when you travel and i think this is much better than other sites.

Thumbnail of user bryanb85
2 reviews
4 helpful votes
October 17th, 2017

Up to date travel information for the Airflight consumer. Good comparison flight costing information. Good scheduling analysis, including liftoff and arrival times. Don't forget your Passports.

Thumbnail of user ginab45
10 reviews
4 helpful votes
March 22nd, 2016

Great deals, but sometimes their website freezes... it might be my computer but yea

Thumbnail of user francks3
3 reviews
7 helpful votes
March 10th, 2016

I have been using this site for some time now, I find the search very friendly (once you are used to it), also the prices are great, I have planned a couple of trips and the prices I found were always the cheapest

Thumbnail of user roberta526
3 reviews
0 helpful votes
December 10th, 2017

I have always had a great experience with Travelocity. I usually always book last minute and when I do I always get the best rates. I have also recommended this service to my customers as well.

Thumbnail of user theag4
6 reviews
1 helpful vote
April 5th, 2016

Very helpful site,
TDG

Thumbnail of user abbyc8
13 reviews
32 helpful votes
December 3rd, 2017

I used Travelocity for my families trip to D. C. we stayed with a family member so we didn't book any hotel rooms using the app but we did use it to book our flights. I thought it was great only thing is every time you open the app you have to re-enter your criteria for your flight (destination, number of people, price range, etc.), but I didn't mind. I did play with the hotel option as well because we had a group of 9 so we thought of staying in a hotel part of the time. It had also been help full for finding places to eat. I will use this in the future when we go on trips. I already use it at home when we cant decide where to go eat.

Service
Value
Quality

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About the business

Wander Wisely with the Price Match Guarantee, Free Changes & Cancellations, 24/7 Personal Assistance only with Travelocity's Customer First Guarantee. Book & Save on Packages, Hotels, Flights, Cars, Cruises & more Today!

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