Travelocity

Needed to change my details and it took forever for customer service to get back to me

First day of vacation a total waste. Got up at 5am only to have our early flight cancelled. Had to wait 7 hours for next flight. Had 20 minutes to make connecting flight and had to run from one end of the Denver airport to the other. Ended up with shin splints - in pain the rest of my vacation. Hotel charged me an additional $33.60 for some recreational hotel fee that I didn't know I was going to have to pay. What a disappointment!

No chance am i going here again

I travel allot and see their "Excellence" award facilities and stay in many of them with utter disappointment. Be careful when you use only Travelocity's award. The best reference is you or someone you know. This site is a bit bogus.

I have used them consistently for a long time... but if you are outside the US, it can be impossible to get hold of them by phone if you have an issue... and they don't respond to emails in any detail... they also have a lot of new internationals working on the reservations lines... and i hung up on them twice last week when the person working on my reservation couldn't find a flight that i was looking at on my computer... sad to see it happen

You can find really cheap tickets on Travelocity.com, but their site does not tell you on whether you need a visa or not to enter a country. I was traveling from the USA to United Kingdom, but I had to stop in Canada to change plane. I was surprised by the time I got to the airport the air flight air booth attendant did not let me board the plane telling me that I need a visa to Canada even though I would be staying there for only 1 hour to change plane. I would never think that someone would need a visa for simply changing the plane from one to another in an airport. Travelocity.com were not able to help me so I had to purchase another ticket

I use travel sites like Travelocity to get hotel names and numbers, but have found if I call the hotel direct and ask for a promotion, I get a better rate than Travelocity.

They have some good deals but their customer support ain't that great. I've occasionally had problems with my hotel reservations and I don't think they've even once solved anything! They keep saying how "If something isn't right on your trip and you inform us immediately, we'll work with our partners to make it right, right away." So not true.

They also don't often publish my hotel reviews if they're negative! So please don't trust their hotel reviews, they don't publish all the bad ones.

But I prefer Orbitz

This site never ceases to amaze me with how overpriced they are compared to others. It's crazy!