TravelMerry

I had a bad experience with the customer service team. I remember calling their customer service for a change in my flight travel dates. The TravelMerry agent was trying his best to help me with the change of dates. Finally after following up for 3 long days I received the changed itinerary with my new travel dates. I was expecting a much faster service from Travel Merry.

Travel Merry was very late in refunding my flight fare because of the cancellation that resulted from the airline. I was supposed to fly to Amsterdam last March from Boston but I just couldn't perform my travel because the scheduled flight was canceled, I received an email from the airline that they would be refunding the cancelled flight fare to TM and I should be contacting TravelMerry for further updates on the refund amount. The customer service agents at TravelMerry didn't respond well, they were always assuring me of my refund amount but very slow to action. It took almost a month for me to receive the funds back into my account.

I cancelled my tickets within the 24 hour period of time to qualify for full refund, but the team at TM deducted $100 from the total airfare. After a call to the customer service they tell me that the amount refunded from them was the right amount, it took me 15 minutes to explain and make the agent understand that there was a mistake from their end.

The total amount I paid for the Business class roundtrip and was charged a cancellation fee even though I paid the $ 15 optional 24 hour cancellation fee which entitles a customer to get refund without TM cancellation charges. The TM customer agent finally admitted that they made a mistake and apologized, although I got my overcharged $100 back, I was not too happy with this kind of a mistake from a travel site like TM, I'd expect the team at TM to not repeat such mistakes in the future. Also I would not expect such huge delays, please revamp your procedures and try to answer the customer proactively, I really fought with the agent to make him understand that it was their mistake. Another issue I faced was I didn't receive any kind of confirmation about the credit of the overcharged amount back into my account and they took 2 months to credit the amount that was wrongly charged.

The team at TM is slow to respond and half the time their toll free line is busy attending other customers. Come on Wake up TM, please give better service and don't let the customer suffer this way. I'm really pissed off with their bad service, only 2 stars rating for all this trouble.

I was on my way from New York to Paris on American Airlines flight via Istanbul, the first flight from JFK to Istanbul was on schedule, the waiting period at Istanbul airport was 1 hour and that was during peak festival time, Easter Passover in April last year. The Istanbul airport was overcrowded with huge travelers and there was not much room inside, added to this the screening area was even more crowded which resulted in huge wait times. I requested my fellow passengers to allow me to break the queue and explained the situation that I don't have much time to go to the ticketing counter to board my new flight, they only listened but couldn't oblige me because they said they also were in a rush to catch a flight. It nearly took 35 minutes to get out of the security procedure and finally when I reached the AA ticketing counter I was told that I was late for the flight and since it was a connecting flight I was asked to buy a new ticket because it wasn't the fault of the airline, this was the first time I was facing this kind of situation, I immediately called the TM customer service and explained the situation and requested them to intervene and help me avoid the cost of buying a new ticket. The TM customer service team was also helpless and couldn't offer me a new ticket for free, they said it was my fault for not maintaining the correct time for entry. My only advise to people is don't travel during peak festival times with layovers as there's a high risk of missing a flight due to overcrowded airports. I'm not happy with TM customer service as they couldn't help me, I paid unnecessary airfare for a missed flight.

I boarded a flight from New York to Milan and I had to choose the best airports between both these destinations as both New York and Milan have multiple airports. I surfed on the net for the best roundtrip deals, for this I have searched three or four travel sites for getting an idea of how much my airfare was gonna cost and what are the best carriers flying between NYC and Milan. I must admit that Travel Merry had pretty good flight listings on its site and I also found a valid coupon code that could be used for getting a further discount, most of them were pretty good deals to Milan. Although there were other sites offering almost similar prices I chose to shop my tickets on Travel Merry, there was something about the look and feel of the TM website, the site was easy to browse and user friendly and this was very impressive. After getting a fair idea about the average price on a standard carrier for my route (New York to Milan) on the Travel Merry site I called the 24 x 7 customer service, upon calling one agent by name Andrew answered my call and I sought his advice for the choice of airports for taking advantage of lowest airfares and ease of travelling to and from the departing and arrival airports. The agent suggested JFK at New York and MXP in Milan and he told me that cheapest airfares are found between John F Kennedy International Airport (JFK) and Malpensa (MXP) as more operators have flights on this route. After the call I realized that the agent was right and I found JFK to MXP non-stop flights to be the lowest when compared to flights to Milan Linate, Milan's second international airport. I bought the best deal at lowest fares from New York to Malpensa and was quite satisfied with the online deal. All was well until I landed at Malpensa International Airport in Milan. I realized that Malpensa was 54 km away from the city center and I had hell of a time finding out the best and cheapest way to reach the city, I hopped on the Malpensa Express but it took almost 1 hour to reach the city center. The mistake I made was choosing Malpensa over Milan Linate (LIN), had I chosen Linate as my arrival airport I would have saved a lot of time and stress. Milan Linate apparently was only 8 km from the city center of Milan. This was a terrible mistake that I made and I really wasn't happy with the customer agent Andrew's advice, Sorry Travel Merry, I do understand that I paid less for my air travel but I really didn't appreciate the location of Malpensa Airport. I wouldn't have minded buying more expensive round trip tickets for my journey. My 3 stars for your poor advice