• Travelgenio

Travelgenio

Overview

Travelgenio has a rating of 1.07 stars from 566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Travelgenio most frequently mention customer service, credit card, and return flight problems. Travelgenio ranks 240th among Travel Search Engine sites.

  • Service
    192
  • Value
    183
  • Shipping
    130
  • Returns
    159
  • Quality
    172

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
68
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I tried to contact travelgenio and found no customer service phone number or email availabe on its website.
  • This is the 4th out of 4 negative experiences I've experienced with a Spanish airline or travel agency, unfortunately.
How would you rate Travelgenio?
Top Positive Review

“All in all they came through in the end”

ANNA B.
3/30/22

I had some issues at the beginning with my flight booking but customer service helped to resolve the problem.

Top Critical Review

“An unforgettable experience”

James S.
1/4/23

AVOID. Purchased Two-way trip from them for the New Year Eve. They cancelled my return flight without notification, explanation or refund. When I arrived to the airport for the check-in, the agents told me they could not find me in the system. The agents were not able to give any additional information, advised to call the agency. No one was available on the phone. I had to purchase a ticket again at a last-minute price. Few days later, still no one answer on the phone. If you want to save your time and money, do not deal with this agency.

Reviews (566)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (169) travel agency (45) credit card (33)
Thumbnail of user jamess7563
2 reviews
1 helpful vote
January 4th, 2023
Verified purchase

AVOID. Purchased Two-way trip from them for the New Year Eve.
They cancelled my return flight without notification, explanation or refund.

When I arrived to the airport for the check-in, the agents told me they could not find me in the system.
The agents were not able to give any additional information, advised to call the agency.
No one was available on the phone.
I had to purchase a ticket again at a last-minute price.
Few days later, still no one answer on the phone.
If you want to save your time and money, do not deal with this agency.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexk1153
1 review
0 helpful votes
November 6th, 2023

I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied several times to get my money back. 18 months later I still didn't get my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronc754
1 review
1 helpful vote
November 28th, 2022

This company does not respond to its mistakes in connections. Their customer service does not resolve anything. I had issues with a connection, and after 30 mins calling them, they were not able to reschedule a flight, I was the one that found and bought the new tickets.
The refund is a nightmare, I'm still trying to get my money back.

Update:
After more than 6 months, NO refund has been executed (even when I had 3 different email threads with the "agents/customer service"). I think my money is lost.

Tip for consumers:
Do NOT use it

Products used:
Flight tickets

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Aaron C.

Thank you for sharing your experience with us and providing us with the details of your reservation.

One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process.

Best regards

Thumbnail of user bobbik47
1 review
0 helpful votes
March 17th, 2023
Verified purchase

I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My flight was cancelled. Travelgenio's website where I am supposed to apply for my 3100 back is a loop. I called British Airways they tell me to go through Travelgenio. There is no customer service through Travelgenio, just a loop of applying for a refund, which tells me to call British Airways. So I am left out of a flight and no refund. If you are looking for travel, avoid Travelgenio - there is no customer service - not bad customer service...NONE!

Tip for consumers:
Do not do business with Travelgenio.

Products used:
Just used the travel service to buy airline tickets.

Service
Value
Returns
Quality
Thumbnail of user juanr832
1 review
1 helpful vote
September 8th, 2022
Verified purchase

I gave one star just because there isn't a zero star option. I´m avoiding this company at all costs in the future. Communication is awful. They don´t answer to messages. I have 15 days writing to them regarding an invoice that I never received. They simply don't deliver. Save yourselves the trouble and just buy anywhere else!

Service
Value
Quality
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Gracias Juan R. Por tu comentario.

Por favor envía un e-mail a atencionalcliente@travelgenio.com, desde la dirección de e-mail con la que hiciste la reserva, indicando el identificador de reserva en el asunto (código de 8 dígitos que aparece en el e-mail de confirmación), y recibirás las instrucciones para ponerte en contacto con uno de nuestros agentes especializados.

Thumbnail of user faustinad3
1 review
0 helpful votes
January 27th, 2023

I bought a ticket from this travel agency for Dubai in September 2022 for myself and partner. I had to cancel because of my partner's work schedule which would allow as the vacation days to travel. This agency has promised to get back to me on my refund which they never did.I tried call but theirs numbers won't go through and no email to contact them either I'm beginning to think it's a scammed company and will advise others not to purchase from them.

Thumbnail of user johnd6592
1 review
5 helpful votes
May 23rd, 2022

I'm not 100% sure how I booked with this travel agency (so I missed these reviews and would've skipped them), it was several months ago before our departure date. Searched many sites for booking everything. Boils down to between this agency and the airline (Air Portugal) customer service is absolutely horrendous! And both will take your money! Please stay away from both. I could go into detail to back up my review. But I don't think there's enough space here let alone space in my head to do it.

Service
Value
Returns
Quality
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Hello John D. Thank you for your comment.

You will receive a response to your mailbox in the next few hours.

Thank you for your cooperation.

Thumbnail of user davidh8079
1 review
1 helpful vote
January 3rd, 2023

First, be careful that you don't accidentally use this company by booking through a site like Kayak.com. They may route you to these crooks. Booked through them and the airline cancelled my flight and refunded my money to THEM. They refuse to refund it to me and won't even communicate with me about it. My worst regret is the money they stole from me will help keep them in business longer. They deserve to go out of business.

Tip for consumers:
Book directly through airline sites. Do not use this company.

Products used:
Airline Tickets

Service
Value
Returns
Quality
Thumbnail of user ceciliab134
1 review
10 helpful votes
December 17th, 2021
Verified purchase

Booked my flight return through Travelgenio. When I confirmed with the airlines they informed that changes were made to my ticket and I should contact the Agent. I Emailed Travelgenio who confirmed that the booking was cancelled (by the air line?) and that they would refund me my money. To date nothing received after several emails. I just feel that they have taken advantage of a 75 year old woman, hoping that I would let sleeping dogs lie. SHAME ON YOU

Tip for consumers:
DO NOT USE TRAVELGENIO FOR YOUR FLIGHT TICKETS

Products used:
AIRLINE TICKET

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Hello CECILIA B.

We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers.

Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case?

Thank you, regards.

Thumbnail of user yuzurua
1 review
2 helpful votes
April 3rd, 2022
Verified purchase

I purchased a flight ticket for Japan with Travelgenio. Shortly after that, I was emailed that says my booking has been canceled.
I tried to claim about refund but they haven't answered to me yet.
I really can't understand why they could do like this.
Plz don't use this website to buy a flight ticket!
And give me back the money ASAP!
SHAME ON YOU!

Tip for consumers:
I don’t recommend you use Travelgenio to purchase your flight ticket.

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Thank you Yuzuru A. For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Thumbnail of user ev62
1 review
3 helpful votes
July 6th, 2022
Verified purchase

Cannot get them on a phone.! My emails are not answered! The worst site! Will never use again and you should not either!

Thumbnail of user reyf13
3 reviews
5 helpful votes
April 14th, 2022

I was enticed to book our ticket because it offers much lower cost compared to other agency, unfortunately the passenger name differs from what i had filled up from my application form. I tried to emailed them immediately to rectify the passenger name since it is not my fault, error was committed by their carelessness to properly issue the correct details of each passengers but sad to say no actions were taken, they just reverted back with complain ticket but until now no rectifications of our ticket were issued.
I won't recommend this agency to others even with their enticing offers.

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Thank you Rey F.
For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Thumbnail of user kadab
1 review
0 helpful votes
February 14th, 2023

I warn everybody to be careful with purchasing a trip from Travelgenio, if something goes wrong they will take your money and ignore your claim. My flight was canceled in July 2020 and we are in 2023 and I m still waiting for my refund. Despite many claims to this company I was ignored. I feel that they robbed me, so be aware this company is a scam bye your trip from the air companies it's more safer. I m never gonna accept this way to sheat customers. I ll publish in a any possible way and expose their scams.

Thumbnail of user michaelk4007
1 review
3 helpful votes
May 30th, 2022

The site does not let me cancel my ticket because of a page error. It does not let me contact them because they offer no way to make contact. I paid extra to have a ticket I could cancel but it is not possible to reach them to cancel. Had to go through AMEX to get my money back! Go to the site yourself and click "Contact Us" It says to go to MyTrips to make contact, but there is nothing there for making contact with them. Garbage service!

Service
Value
Returns
Quality
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Thank you Michael K. For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Thumbnail of user carlosc841
1 review
2 helpful votes
June 21st, 2022

Stay away from this travel agent. They are bad at everything. They send you email confirmation with missing information. For example, I did not get the flight numbers. Then, they could not tell me about seat assignments. They take 2 or 3 days to get back to you, and do not answer your questions, or answer it by sending you the same wrong itinerary. Best to get them out of the market.

Thumbnail of user mufaddalb
1 review
2 helpful votes
June 12th, 2022
Verified purchase

I booked a ticket through travelgenio it's been 2 days...
Where is my ticket?
Why your customer service is not responding to my emails?
I checked with the airline and they said they we don't have ticket confirmed with this booking I'd or name.
Amount has already deducted and I have not received my ticket yet. It's been 2 days already.
Please reply professionally and resolve my issue asap

Thumbnail of user markk1846
1 review
1 helpful vote
January 5th, 2022

I booked 2 tickets on the 26 Dec to Tel Aviv and the flight was cancelled. They don't respond to any form of communication. I called Egypt air and they were just as unhelpful. They said they can't do anything and have to contact travelgenio direct. What I don't understand is why this company continues to scam people without the airlines reporting it themselves.

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Hello Mark K.

We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers.

Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case?

Thank you, regards.

Thumbnail of user michelleg2052
1 review
2 helpful votes
October 20th, 2022

This agent is scam, they just take your money and don't do any services,the tickets is not refundable even you purchased advance refundable terms. They just take your money and without any refund even you have proper reason. So never book tickets from this agent. A scam, I should report the company to their local license registration site as scam company, so that other people will not into the trap again.

Products used:
This agent is scam, they just take your money and don’t do any services,the tickets is not refundable even you purchased advance refundable terms. They just take your money and without any refund even you have proper reason. so never book tickets from this agent. A scam, I should report the company to their local license registration site as scam company, so that other people will not into the trap again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Dear customer,

Thanks for your review.

We would like to check your case in detail and answer accordingly.

Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.

We look forward to hearing from you.

Thanks.

Thumbnail of user geneh204
1 review
0 helpful votes
April 18th, 2022

We used Travelgenio to book a British Airways flight from Seattle to Malaga; with a stop-over in Heathrow. When BA cancelled our Heathrow to Malaga flight; Travelgenio decided to re-book us on a flight that left Heathrow 5 hours PRIOR to our arrival there. And, since there is no phone number for Travelgenio; and no way to contact them directly; we had to go through BA and work through a series of difficulties to get our reservations revised.

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Hello Gene H.

We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers.

Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case?

Thank you, regards.

Thumbnail of user js1599
1 review
0 helpful votes
October 4th, 2021

While booking flight tickets final amount shown was different and when payment withdrawn from my account it was $60 more. Thay are looters stay away from them. Not even customer care replying. Not given any invoice. Bull$#*!

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Hello J S. Of course we can help you with your queries on the amounts for your booking.

Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and your queries about this and we will check the details immediately.

Regards.

Thumbnail of user jonag6
1 review
0 helpful votes
March 15th, 2022
Verified purchase

Don't purchase a ticket from this … (whatever it's called) they are the worse … I got put on hold only to be transferred to the customer survey section. I mean I'm not even done with the call. They won't honor the advertised no change fees the airline ordered. I mean the complete worse in everything…. Never again

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Thank you Jona G. For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Thumbnail of user anniet173
1 review
0 helpful votes
December 23rd, 2022

I've been trying to get into contact with this company since two days ago to change my flight for the 27th Dec but there's absolutely no way of contacting them and there is no answer to my emails! This is the worse company I've had come across and would like some help asap as I do not want my flight to go to waste

Tip for consumers:
Do not use this site!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyg304
1 review
0 helpful votes
October 2nd, 2022
Verified purchase

Bad experience! I booked a flight through Travelgenio that was cancelled by the airline (due to bankruptcy). I was not notified until I went precheck. I was in Africa at the time, so I had to buy a new ticket with another airline. When I sought a refund, the "customer care" department came up with a number of false reasons why it would not refund the money. Each time I proved that their response was false, they came up with another excuse. It was like a game to them (their responses were also pretty snarky). After numerous emails back and forth, I have not received a refund. I will never again do business with this company! I would give zero stars if possible,

Tip for consumers:
Do not expect any help or a refund for your airfare if your flight is cancelled by the airline.

Service
Value
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Thank you Sally G. For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Thumbnail of user deepan6
1 review
8 helpful votes
December 17th, 2021

I booked my ticket with them within 24 hours I had to cancel the trip... they took all the details... pretended they are serious in the process of refunding... regular email but from different individuals... beating around the bush... this reason is not valid that reason is not valid... my Foot... they just want to loot people even in this pandemic... this company has to be CLOSED... full team of CROOKS are working here... with no ethics... I pray they get SHUT DOWN SOON.

Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Thank you for contacting us Deepa N.

Please send us an e-mail to customer.service@travelgenio.com with your reference, clearly stating whether you wish to cancel the whole booking or just a part of it, and one of our agents will get back to you as soon as possible to indicate the airline’s conditions for the fare in this regard.

Thank you

Thumbnail of user gregoryd390
1 review
0 helpful votes
January 22nd, 2022

I can't print my ticket. The airlines have no record of my purchase. The booking codes and ticket number don't match the format of the airlines. I'm worried this is fraud.

Tip for consumers:
avoid.

Products used:
flight ticket

Service
Thumbnail of user travelgeniot
Travelgenio T. – Travelgenio Rep

Hello Gregory D. Of course we can help you with your on-line check in.

Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will tell you what steps to take to check in on the airline’s website.

Regards.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user travelgeniot
Travelgenio T.
Typically does not respond to reviews

How do I know I can trust these reviews about Travelgenio?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Travelgenio?