TravelgenioReviews 566

I purchased the refund option with my ticket and after going in email circles, they told me I cannot get a refund back. They also told me to send in a letter with exact information to express the reasoning behind it, but yet they rejected and said they cannot refund me back. They are unwilling to let you talk with them on the phone or send you to someone who can help with the situation. I recommend NOT booking your flights from this site to avoid a headache / hassle and losing money situation like what happened to me.

That's not right answer for my request. I'm protesting Refunding of flight for Hanoi. That Airline is QH451 - Bamboo Airways 2022-04-21, starting at Seoul, KR(Incheon intl.)
Your every code was all fake. I was totally Embarasssd, annoyed, and angry in ticket-counter of airport. Due to cheating of your company, Both of me could't get tickets for Hanoi. Because of wrong PNR code, me & my fellow had to buy new both tickets at INCHEON-AIRPORT. Also, there is another wrong PNR code of Reservation from HAIPONG to INCHOEN at 2022-04-30.(you resisting of has refunding at below.) I am very angry your fault. Why you don't refund me 100% of my money? And Why don't Refund Airline of QH451 (for Hanoi at 2022-04-21)? I resist ALL OF BOTH Refund, both of Reservation.(for Hanoi at 2022-04-21 & wayback flight of Hanoi at 2022-04-30) You have to refund all of both Reservation Because of wrong PNR code. If you do not refund all of both(100%of all card money), I'll reveal your fault at random to everybody, to related customer, as soon as possible.

Booking reference *******.
It was a Booking in March 14,2022 and it was a significant change of schedule by the airlines.

And travelgenio wasting my ISD calls when i reach them for support and not providing refund and disconnecting the calls everytime and left me blank which is the worst part of their service

I paid ******* INR for Booking this flight, even airlines is aware of my case as i was the first passenger on boarding counter and remarks also has been made by the airlines.

Need the full refund immediately, it's a huge amount which is stuck

Worst company ever, they dont send the ticket and they take the money and they dont answer and when you finally reach them they are very rude and told me we cant do anything about it

Zero stars, if possible. An absolute scam company. Missed my flight and asked for rescheduling or refund and got replied that... no refund or rescheduling is possible. Would recommend at al.

My name is Mona and Travelgenio has certainly failed me. On January 6th, 2022 I booked through Travelgenio a flight with insurance from Vancouver, BC, Canada July 18th, to Copenhagen, Denmark to catch an 11 day cruise with Princess Cruise Line headed to St. Petersburg, Russia.
Since then, the war broke out between Russia and Ukraine when Russia decided in invade Ukraine. The Princess Cruise Line has conscientiously cancelled the cruise to St. Petersburg. However, in trying to change my flight from Copenhagen to Heathrow, London, which IcelandAir flies to, the agents at Travelgenio would not submit a Waiver to change the destination to Heathrow. And according to Icelandic Air a waiver is all that would be necessary to re-route my trip to Heathrow versus Copenhagen.

On 4/12 I spent 6 hours going back and forth between Travelgenio agents and IcelandAir. The Travelgenio agents had a difficult time telling me my IcelandAir Resevation number, which I needed to be able to discuss with IcelandAIr my situation. Eventually through several different telephone calls, reasons, explanations, excuses the bottom line came to that IcelandAir would change the flight but the Waiver needs to be initiated by my travel agency, Travelgenio. The agents at Travelgenio said that I would have to get a Waiver from Icelandic Air, they would not write a Waiver, even in light of the War that had broken out.

My complaint? War breaks out and Travelgenio agents, even with purchase of insurance, are impotent to help me get a necessary waiver that the airline requires. Everyone I talked to was pleasant, but would not go the extra step to create a Waiver, even in light of War and purchasing insurance, Travelgenio agents were ineffectual to write a Waiver or to get me to a Supervisor or Manager who would write a Waiver. Although one of the Travelgenio agents said he would escalate, no one ever returned a call to me from Travelgenio.

Went to Kayak (a trusted app I use for travel bookings) where the quote for the flight was is in SGD.

When you book the flight via Travelgenio and get the invoice is emailed to you it's in USD which makes the flight 245 SGD more than the quoted amount you thought you were booking.

On Travelgenio's site the price shows us as an even deeper discount and you don't realize the actual currency is not stated here. The USD costs of flights They are charging will appear on their website without any currency stated, and the gimmick is you're actually paying more for your flight because it is misrepresented). Seats have a $ next to it but no currency. So you think you are booking SGD all along.

These guys are a scam. Beware as everyone here is posting the truth. Not to mention you can't cancel a pending charge with the credit company. And Emirates won't help because your eticket isn't processed so they can't do anything either.

It's all a scam and I'm most upset at Kayak for allowing this to happen to its customers who trusted them.

If I go to Emirates directly the flights are going up in price and I will have no idea if I can dispute this flight which can't be cancelled …. So you are stuck.

Praying my eticket comes through for I'll have no flights for my trip now. Mess all ALL around today.

Don't be me. Be smarter and better and don't use this site. It is a scam and the "silver customer service" is not silver or customer service. They will lie and do everything they can to steal your money, lie to you, and walk away laughing. The only thing I wonder is how in a place with as many regulations as Europe, this site has managed to continue to operate with impunity. If you do use this site, use a credit card with consumer and fraud protection because you will need it. You might as well use it for whatever purchase you make at Travelgenio because you won't be using the money when you arrive at your desired destination- you will never actually get there.

I booked my flight yesterday evening and i want to change the date. But i cannot login Mytrip.
I received the flight confirmation throught my email, but with the same email, they said that they donot find any reservation for this eamil. I have tried to contact this agency, but i have no where to find their contact. It is my first time using this agency, it is so difficult to contact the custom service. Any one can help me to give me their contact?

I made a reservation on your website. The amount was paid at the same moment and deducted from the visa. Why do I have to wait 72 hours to get the ticket and reservation number? This is my first time booking through your site. Don't make it the last. Please send the ticket as soon as possible so that my heart is reassured, thank you.MY BOOKING IS *******

Originally, I was scheduled to fly from Sydney to Singapore in Qantas, from Singapore to Kuala Lumpur in Malaysian Airlines, and from Kuala Lumpur to Kathmandu in Malaysian Airlines. I received an email from Travelgenio saying that my connecting flight from Singapore has been changed from 21:15 to 22:05 with the same flight plan.
However, when I got to Singapore at 17:50, I was informed that there was no Malaysian Airlines (MH610) scheduled at 22:05. Furthermore, the flight on my ticket MH610 had been cancelled and replaced with MH606 which flew out at 14:40. No communication Travelgenio was provided about this change.
Now, I have an unscheduled transit at Singapore airport for 15 hours.
When I contacted Travelgenio customer service they were unapologetic and failed to rectify their mistake. They kept blaming different airlines when they are the one who are responsible.
I will never book with them and will advise everyone reading this review to be well away from them.

Had to reschedule flights to Canada due to pandemic, first time was fine, and then they provided an open ticket. I have now tried to use the open ticket and they are completely ignoring my emails and contract forms - and the 24/7 £0.13/min helpline is a waste of time and money.

£875 gone! Do not use them

I called customer service to ask what airlines they had me on because I called the airline directly and they had no proof I was on their flight. When I talked to customer service at Travelgenio to inquire about my ticket the guy on the phone was horrible and started yelling at me and saying they don't need customers like me! He was talking over everything I was saying and ranted on and on. Who talks like this in a customer service position when your livelihood depends on customers? Do Not Use this company.

I wish I had done more strenuous due-diligence and read this page prior to booking with this agent. My friend and I, both university students, booked tickets with this agent to London to watch a Chelsea match, however two days after the club were hit with sanctions. After some weeks of waiting, we decided to try and alter the reservation as we would be unable to attend a Chelsea match given the sanctions. This agent was unhelpful in helping me to, first, attempt to cancel the booking, and then moreover did not honour their 50 euro fee to reschedule the booking and would not elaborate as to particularly why my flight was ineligible to be rescheduled. I am now left with plane tickets totalling nearly one-thousand dollars that I am unable to use, and with absolutely no effort from the agent to try and, at the very least, help me to alter the reservation, despite the fact that the circumstances which prohibited my trip were completely out of my control. I even attempted to call the airline which my tickets were for, only for them to tell me that they are unable to help in modifying my reservation as this agent is the one who handled the transaction. In essence, Travelgenio is holding my money hostage in this case, and they do not feel inclined to help me with it whatsoever. Truly a kick in the gut.

Learn a lesson from my mistake and avoid Travelgenio at all cost - sometimes it is genuinely more worth it in terms of peace of mind and real customer service to book directly with a trusted carrier.

The worst situation of bookings.
I have a book of flight Prague-Mexico (throught Amsterdam) on 5.17, ive been booking it from 4.17 but had an email yesterday that my book is canceled and they were give me another way for flying for 2000 euro lol Of course I dont need it, but right now they just ignoring my emails and dont descibe the whole situation, whats the reason of cancel? Imma really gonna cancel it (have a Enhanced Refundable Terms) BUT its funny that Ive contact to Aeromexico and they were said that flying is aint canceled, Travelgenio just dont sending your tickets. Im shoking...
Book number *******

Worst customer service, I canceled my ticket and didn't get my money back in months, you can't lose rights like that, they are really disgusting

We used Travelgenio to book a British Airways flight from Seattle to Malaga; with a stop-over in Heathrow. When BA cancelled our Heathrow to Malaga flight; Travelgenio decided to re-book us on a flight that left Heathrow 5 hours PRIOR to our arrival there. And, since there is no phone number for Travelgenio; and no way to contact them directly; we had to go through BA and work through a series of difficulties to get our reservations revised.

After months of trying to get a refund for a mistake they made on my ticket only to be hung up on, on hold for over 3 hours, and not getting my refund I've decided to just not try with this scam company anymore.

Book with them if you want to lose money.