TravelgenioReviews 566

Travelgenio, answer my email! Or will go and sue you now!
My flight camcelled, and you didnt even bother to tell me? I sent emails, noone responding! Refund my money!

Beware! This site gives you a nice low price and as soon as you type in your credit card information to book it, they send an alert saying that the price changed. I have tried it several times from several devices for a few different flights. They just try to trap you that way. I would not recommend

They are scammer We buy the the ticket for four of us to go to Europe in March 28 and British airline Send us they don't have the fly and we can rebook from the travelgenio We call I stay more than one hours in the line, And the people look like they are from (Indian) Look more like call centers They say we can found other flight we ask for refund, We wait in more in two weeks for the money back to buy the other ticket they say you need to wait more than three months and they can have the money from the British airlines, No we praying the god the money coming in our account, Very disappointing

PNR WIBJTG.
Booking code: *******

I and my husband tested covid positive and could not fly back from Delhi to Frankfurt. We applied for a medical waiver and the airlines approved it over the email.

Now travelgenio is not issuing us our refund. They don't even have the courtesy to reply to email. Even if I call they don't try to understand the problem, they just say call the airlines again and again. Its been 4 month now. Please find below the flight Details:
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Rückflug
Flug UK 25 - Vistara 15.01.2022
ABFLUG: Delhi, IN (Indira Gandhi Intl.) 15.01.2022 14:05
ANKUNFT: Frankfurt am Main, DE (Frankfurt Intl.) 15.01.2022 18:30
BUCHUNGSCODE DER FLUGGESELLSCHAFT: UK/WIBJTG
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Does anyone on here actually went on a plane after purchasing a flight ticket with travelgenio?
Please let me know I'm afraid I might get scammed for $3230. 56!

The site does not let me cancel my ticket because of a page error. It does not let me contact them because they offer no way to make contact. I paid extra to have a ticket I could cancel but it is not possible to reach them to cancel. Had to go through AMEX to get my money back! Go to the site yourself and click "Contact Us" It says to go to MyTrips to make contact, but there is nothing there for making contact with them. Garbage service!

I just had to call my credit card company to file a dispute! This company took my money, didn't offer me a boarding pass OR a seat number. I purchased the highest level of protection insurance and when I tried to change to a day earlier (after waiting on the phone for 40 min) they said they couldn't do anything. I told them it was less than 12 hours since my purchase. They said bc it was Madrid it was past 24 hours...
They didn't understand that while time changes over seas, the amount of hours is the amount of hours. I am so livid. I am not waiting to get my money back and will take a while... Do not use this!

This company refuses to refund my money for airline ticket even after i paid for isurances over 1500. 00 american dollars ticket from vietnam to china one way i call all the time and that just keep giving me the run around, stay away from the site there thieves russ f

Bought a ticket to a flight that did not exit, don't trust their information ( through Kayak)
Had to purchase a new flight last minute

Simple - Just go somewhere else - however attractive the price may seem their service is non existent

This company is complete trash. I spent a few hours getting information on their "policy" and their third party refund department (who also never responds). Then entered all the information to request a refund and nothing came. When I tried, multiple times to work through my credit card Chase, I was told that because of the airline's stated policy they could not submit a dispute since I was the one, not them, who canceled. Criminal advertising apparently does not count as fraudulent. This is the 4th out of 4 negative experiences I've experienced with a Spanish airline or travel agency, unfortunately.

I'm not 100% sure how I booked with this travel agency (so I missed these reviews and would've skipped them), it was several months ago before our departure date. Searched many sites for booking everything. Boils down to between this agency and the airline (Air Portugal) customer service is absolutely horrendous! And both will take your money! Please stay away from both. I could go into detail to back up my review. But I don't think there's enough space here let alone space in my head to do it.

I need to change my schedule fliight - booking ref *******. I have emailed customer service multiple times with no response. Please contact me.

WHERE IS MY TICKET
HOW LONG I HAVE TO WAIT?
HOW COME NO CONTACT NUMBER IN UAE
ANY CUSTOMER SERVICES NUMBER?

They do not deserve a 0 star. They do not answer their own chat. They do not pickup phone call. They do not answer any request.
DO NOT BOOK WITH THEM
DO NOT BOOK WITH THEM
DO NOT BOOK WITH THEM

Call centers in Travelgenio are not reliable and untrustable.
I called them to cancel a flight and they confirmed i will get a full refund within 2 days and without any charges. After two days, i was surprised that no cancellation has been made and i need to pay all cancellation fees.
Impossible to reach them by phone calls and emails, neither they dont respond on their internal messaging.
DO NOT TRUST THEIR WEBSITE

I book during a plane ticket with Qantas for Adelaide just before lockdown. I was given 2 option by travelgenio either leave the plane ticket open and book new dates lates on the same itinery, or pay 50 euros to be able to use the credit on other flight with the same companie valid for 2 years. I sent an e mail that bounced back saying my email needed to be the one I booked the flight with(it was!) so I called qantas and they gave me the procedure travelginio needed to do (a phone call to update the voucher so I could use it)Called 3 time ( 2hand a half)and the customer service just kept draguing me on, dictating new condition, lying on what was written in the email before, twisting the reality, taking you for a fool, And at the end they are just not going to try to help you. That was my last reservation with them! Ho and I forgot they keept the fees that I paid to change my plane ticket into a voucher I will never see 50 euros in addition of plane ticket price. What a rip-off!