Travelgenio Reviews Summary
Travelgenio has a rating of 1.1 stars from 566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travelgenio most frequently mention customer service, credit card and return flight. Travelgenio ranks 222nd among Travel Search Engine sites.
I tried to contact them from phone
I tried to contact them from phone, mail, and forms but no answer at all. I mean one week without an answer? WHAT KIND OF COMPANY IS THIS? I have flight on Egyptair and they will stop all there flights in Thursday and I need to change or cancel my flight! This is my conformation number. XKTMPE. Contact me ASAP I NEED TO KNOW MY ALTERNATIVES
I have never been this frustrated about a travel agency. The airline changed my destination airport.
Still have almost 1 month to my flights date but it's impossible to contact them. Just like others said, they don't reply to emails, calls or requests from their website. Stay away
I received a notification that my flight was canceled with no explanation. I tried calling and filling out a service ticket but they are completely unreachable. I have been trying for over three days and phone just keeps disconnecting after a few minutes. I have wasted HOURS trying to talk to someone but still haven't spoken to a human yet. Word to the wise... NEVER BOOK WITH TRAVELGENIO! You've been warned.
Mails are being replied in customer.service@travelgenio.com during the following days after reception due to the amount of queries we are receiving and managing with airlines. If you need immediate assistance, please contact our call center. Numbers are available in the General Conditions section. Regards
I don't recommend this company to anyone. They don't answer at the calls and even if sometimes you are having luck, they don't help you to resolve the problems. I wrote a lots of request on their website and nobody respond to me. This was to worse experience ever because I wanted to cancel or change the dates because of coronavirus and they didn't helped me. Also keep in mind you have a lot of minutes when you call them, I stayed at the phone 1 hour with them in order to receive an answer.
Mails are being replied in customer.service@travelgenio.com during the following days after reception due to the amount of queries we are receiving and managing with airlines. If you need immediate assistance, please contact our call center. Numbers are available in the General Conditions section. Regards
Hello, this TRAVELGENIO.COM company is totally unprofessional!
My flight has been changed at 18 feb. I've already send 3 emails and didnt get any answer from TRAVELGENIO. I do not recommend buying tickets via this partner - they are totally unprofessional!
7 days ago they have replied on my opinion at travepilot - and till today nobody send my even email - i have send them 4 email and im waiting month for replay! ITS A NIGHTMARE!
Hello Mikolaj. Of course we can help you in relation to your booking. Please send us an e-mail to customer.service@travelgenio.com indicating what doubts you have and we will reply during next days. We are doing our best to reply all the queries we are receiving these days Regards.
I booked a flight Rio-Italy supposed to depart on 18/03/2020. Part of the flight was cancelled and rudely I did not even get any notification about this change and my destination suddenly became Lisbon instead of Napoli! Such inconsiderate complication happens at the peak of pandemic pre lockdown. I wanted to cancel and could not reach then by dozens of call, dozens of email. It is desperate! So many hours of life wasted for such scam.
The airline TAP confirmed I had rights to cancel. To my surprise, after 2,5 weeks of unsuccessful attempts I got an email back only 4 hours before my flight was supposed to depart saying that it will be cancelled with a 30USD fee and refunded back to my account (But why do I have to pay a fee if YOU CHANGE COMPLETELY MY ITINERARY?).
Beginning of May I checked with the airline TAP and from their part this was already solved and the money is supposed to be back on my account. SO WHERE IS MY MONEY I ASK?
I gave them 6 weeks as I do understand there was a lot to be solved but now it has been a while. 2 weeks back I sent 1st email, 2nd, few days ago 15th... They basically ignore you intentionally. Human trash behind, never have I ever experienced anything worse in service. I am asking Travelgenio to contact me back ASAP and inform all the people who entrusted you their money to regularly inform about its movement otherwise I will investigate lawyers.
N°*******
Caissa Enktova
*******@gmail.com
Thanks!
I would like to cancel my flight due to coronavirus. However, was not able to get in touch with customer service and have emailed *******@travelgenio.com (havent heard back anything after 48 hours). I have also paid extra to have better level of customer service when I made my booking. Booking number is JYKUQN. Please contact me asap! Such customer service level is unacceptable!
Hello HokHei. Thank you for your comment. You will receive a response to your mailbox in the next 72 hours. Thank you for your cooperation.
MKQNUS
Dear Travelgenio,
As I am not able to get through via phone or e-mail, I will have to go through these mediums. It is not my intention to give you a bad review, but I have no other choice if I am not getting an answer here.
You changed my flight schedule to 2 days earlier and I am desperate for a reply as the flights you want to put me on are in 2 days instead of 4!
I am moving all the way to Australia from Europe and this a massive deal from me.
When I looked on checkmytrip.com I realised that my flights have been changed (2!) days in advance.
I was wondering if there would be any chance to still travel on the 15th but take an alternative flight route? I am happy to leave from Paris or take connecting flights from Brussels to Frankfurt, Zurich or Munich to be able to reach my ultimate end destination, Darwin.
If this is not possible and I have no choice but to depart on the 13th, I am expecting appropriate compensation for all the changes I will have to make to accomodate this. Please keep in mind that I am not living in Belgium and will I have to travel from France to Brussels airport.
Whatever the outcome will be, I want to make it clear that I do NOT in any circumstances want to cancel my booking.
Please reply to me as soon as possible as this is getting quiet urgent and I will need to start planning my transport to the Airport.
Thank you for your understanding.
Rebecca Mbonga
*******@icloud.com
Thank you for contacting us Rebecca. One of our agents will contact you within the next 72 hours.
Avoid this company at all costs.
I booked my flights back in September (yes, 6 months ago...) to go see my family in London. A week before my trip, Travelgenio said they needed to change my itinerary because there were issues with some flights. I said ok and accepted but the changes but they never actually did formalize the changes in flights and in the end, the trip had to be fully canceled (no fault of mine).
Travelgenio customer service told me at the time (in a written email) I'd get a full refund between 4 to 8 weeks from the cancellation date.
It is now 6 months later, Travelgenio will not reply to my email or my calls (which costs £5.30/minute by the way, and you are on hold for 3/4 of it!) I am in the process of involving legal authority because its a joke at this point how bad they are.
Never booking with them again, and I am spreading the word of how bad they are to anyone who will lend an ear.
EDIT:
They got in touch with me through SIteJabber and told me they would od something. I sent another email to their customer service (5th email so far...) And obviously I still have not gotten anything. This company is 100% a scam and they are taking advantage of you. DO NOT GO THROUGH THEM.
Hello Jean. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
I had a flight booked through Travelgenio with Aeroflot airlines. Currently, due to travel restrictions if I take my flight (from Japan to Israel) I will not be allowed off of the plane because of Israel's travel restrictions. Aeroflot was very prompt in dealing with this issue and confirmed that my flight is eligible for a full refund and all that Travelgenio has to do is call Aeroflot to confirm this and issue my refund. After hours trying to get through to Travelgenio, I was able to speak to somebody (ended up speaking to 4 different reps) and they have all been extremely rude to me (2 hung up on me outright) and told me it would be dealt with within 24 hours. It has been 6 days, I've stayed on hold for hours to talk to many different reps, sent many emails and now I am stuck in a foreign country with no way back because Travelgenio is absolutely incapable of providing any travel services whatsoever despite the fact that they claim to be a travel service. This is a scam company and it is absolutely inadvisable to use their services for any reason. Please avoid this company at all costs!
Hello Isaac. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking and your doubts so we can review your case and give you an answer? Thank you, regards.
Terrrrible customer service! My flight has been canceled4 for the corona virus n i keep sending emails n calling n calling in order to reschedule my flight n no one answers ever! N its not jus bcz you're busy with the corona i tried to contact before this corona bans to make changes to my other flight n all useless! My flight is within a week n i need to change my flight, plzzzz contact me asap! My booking code is J9NC73
Hello K. D. One of our agents will contact you shortly. Thank you, regards.
No customer service, no refunds. You can check the reviews in other sites ann confirm what I am saying.
Thank you for contacting us Eric As you know, refund times depend on the policies of the various airlines, as they are the ones who approve and manage refunds. In any case, please send us an e-mail to customer.service@travelgenio.com with your reference so that we can check the status of processing with the airline. Thank you.
This company will not reply to your emails for refund and will give you reasons which is out of this world.
They will cancel and refund your tickets directly from the airline company without your knowledge.
I hope you can also share your worst experience with this Company.
Hello Joel. Of course we can help you in relation to your booking. Please send us an e-mail to customer.service@travelgenio.com indicating what doubts you have and we will reply as soon as possible. Regards.
Never book tickets through this agent! Anything happens, they will just never answer your phone or reply your emails
Thank you for contacting us Ve. Please send us an e-mail to customer.service@travelgenio.com stating your reference and explaining what queries you have so we can get you an answer. Thank you.
It is worst experience I've ever encountered with Travelgenio. The company had a lot of hidden fees and charges not transparent. When I requested refund, they are not only charge me additional penalties, but also charge me administration fee. I just get off phone with their representative who said it gonna take one to three months to get my refund back. I will not recommend this company to anyone.
Thank you for contacting us Ann. As you know, refund times depend on the policies of the various airlines, as they are the ones who approve and manage refunds. In any case, please send us an e-mail to customer.service@travelgenio.com with your reference so that we can check the status of processing with the airline. Thank you.
My booking canceled finally after lot of email and calls. But the payment not yet refund. When i check with airlines they said they already refund to the travelgenio but from travelgenio didn't trasnfer to me. The customer service very poor. I called lot of times and no one is answering
Your booking code is: VWUX2U
Sadiq we are glad to know that you appreciated your experience with us. Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible. Regards
Due to broken arm I have to cancel my flight to Istanbul on March 10. I sent several emails to travelgenio customer service, No answer received so far. I can't even cancel the tickets on their website. NO NO NO do NOT trust them and do NOT book with this Company.
Thank you for contacting us Tinca. Please send us an e-mail to customer.service@travelgenio.com with your reference, clearly stating whether you wish to cancel the whole booking or just a part of it, and one of our agents will get back to you as soon as possible to indicate the airline’s conditions for the fare in this regard. Thank you
It was my mistake to not trust these reviews. I booked a flight to Milan which I wanted to cancel given the coronavirus outbreak. EVEN THOUGH THE AIRLINE IS ISSUING REFUNDS TO EVERYONE INCLUDING TRAVEL AGENCIES, TRAVELGENIO REFUSES TO GIVE THEIR CUSTOMERS THE REFUND. Total scam, I suspect they're just hoping to pocket the refund to make a profit.
I asked them if they had contacted the airline to get a refund yet, and they said that they "cannot make outgoing calls". No one at their company can make calls to the airline? Then how did you get the tickets in the first place?
Terrible, TERRIBLE company. I have contacted the Better Business Bureau, which I don't know will even help given this company is based in Spain (explains the lack of professionalism in hospitality). If any of the readers here know an agency equivalent to the BBB in Europe, please let me know.
Hello Ashley. Of course we can help you to cancel your booking if airline has a special policy or if your fare rate allows it. Please send us an e-mail to cusstomer.service@travelgenio.com stating your booking reference and whether you wish to cancel the whole booking or just a part of it and we will indicate the conditions of your fare for cancellations which, as you know, depend on the specific conditions the airline applies. Regards.
This is a company that has rebooked my flight many times and has not informed me. They haven't sent the e ticket or had the courtesy to contact me to inform me. My layover is for 2 days in Shanghai! They should provide something as this is way too long of a stay. I've been trying to call them but no surprise, they don't answer and then the call ends automatically after a few minutes. So much for an 24hr service! I will be taking this matter to court and reporting them to the fraud team soon as this would be considered a scam. Never going through them again. How horrendous!
Thank you for contacting us Raju. As you know, airlines sometimes change their flight schedules, in which case what we at Travelgenio can do is to help you find an alternative, from among the airline’s options. Please send us an e-mail to customer.service@travelgenio.com with your reference so we can study your case and help you with the change. Thank you.
Had a flight from LAX to DPS with a layover in China scheduled for Feb 28. However due to the Coronavirus outbreak and USA travel restrictions we had to cancel. I've contacted this company 5 times now for a cancellation and refund. Still no response. I am seeing the generic response telling you to contact their customer service email address. News flash! That has been the email address we've been making the request to. I don't understand how this place is still in business, wish i would have seen these reviews prior to booking with them. Now i am having to get my bank involved. This place needs to be shut down, this is criminal.
Many thanks for your feedback Travis. We would like to review your case in detail. For this, please could you contact us at customer.service@travelgenio.com, telling us what happened. Many thanks
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Hello Hannah S. Thank you for your comment. You will receive a response to your mailbox in the next few days. Thank you for your cooperation.