TravelgenioReviews 566

Alitalia canceled my flight due to COVID-19 on March 7th. I requested a refund with Travelgenio, and they emailed me back on March 10th, saying they were processing it and requested it from the airline. Alitalia has stated they issued a refund to Travelgenio, and I need to get my money back from Travelgenio. Side note Alitalia also told me never to call them again after they yelled at me about not having my money. Since March 10th, I have sent four more emails and called At least five times and have heard nothing from Travelgenio. Someone owes me my money! The least they can do is stay in contact with me. I would not recommend Travelgenio unless they can remedy this issue.

Hello, my name is Benvinda Nascimento and i purchased some trips to Naples but they were cancelled because of Covid-19. I contacted Travelgenio and they told that they were going to proceed with the refund has soon has possible, but i didn't receive any email of that concerne. I'm trying to reach you over a month, and it's ridicullous how you discart people by telling them to adress to your email of customer support that does'nt work at all. I've learned my lesson now, never bye airplane tickets in travel agencys, you are irresponsable!

Hello, my flights were cancelled on the 23rd of my March due to coronavirus, and I am now stuck in the United Kingdom. I've been reading the reviews online of travelgenio and I feel very distressed that I may not be reimbursed for my flight, which leaves me in the dreadful situation of not being able to pay for another flight home. Obviously at some point, when travel restrictions are lifted, I have to get back to Australia. If a refund is not forthcoming, then a credit voucher for a return flight is the least your company can offer. If you do not offer me either of these alternatives, you are effectively leaving an 18 year old stranded in the United Kingdom with no means of getting home.
I AM EXTREMELY STRESSED, as I'm only an 18 year old having to pay for accommodation, food and my safety during this crazy time as I can't get home. I am asking you to please see your way to issuing a refund now or alternatively a return flight. I used your company in good faith and am bitterly disappointed as well as extremely worried that to date you have ignored my numerous attempts to contact your company.

For your information I give above photographic evidence of the email emirates sent to inform me about the cancelled flights.

I look forward to hearing back from you by return.

Kind regards

Meg Maclean

I have been trying to reach you guys numerous times via e-mail and phone calls after one of your representative lie to me about cancellation policy, but you guys were/are forever unreachable. Because of corona virus one of my ticket is cancelled, so I am not able to travel, I need cancel my ticket and get my refund. My reservation code is VPGTRS, my name is Nana Yoon, e-mail is *******@hotmail.com. Let me know if you have any questions.

Our Experience with Travelgenio: Due to the coronavirus we were not allowed to enter the country we wanted to visit anymore. Few days before the flight our flight even got cancelled by Emirates. Emirates states that every cancelled flight will be refunded. Unfortunately we booked via travelgenio. We tried to contact them via E-Mail and phone a few times but didn't hear a single word until now (2 weeks later). The Website doesn't offer any helpful information in terms of corona. That's the least I would expect from a travel agency! We will have to take legal actions, if they keep ignoring us.

I had bought a flight from SFO to Cancun with internet trough travel genio almost a year before the date of departure and just a few weeks before travelgenio has changed my itinerary from 5 and half hours flight to a 20 hours and the possibility to cancel with a refund due within 3 months. Since September 2019 I have kept calling and the told me the refund was taking longer due to Christmas and than other excuses, sometimes they hang up the phone on me after having put me on hold. I wrote customer service and facebook pages saying I will take legal action and even with that they never replay me. I will never ever use this site anymore. I f I could give a zero to the reviews

Travelgenio is not a proper agency. They book the flights, and that's where it ends. If you're lucky enough to not have any problems, you could be completely happy with them as your trip could go just fine. But if you have anything you need help with, they're non-existant. No responses to any form of communication. No replies to their online form, e-mails, tweets, impossible to get them on the phone - they just don't answer AT ALL.
All I need is to be refunded the money for my flights which have already been cancelled by Lufthansa and for which Lufthansa is offering refunds. My booking reference is JT03LT.

If I had booked with Lufthansa, it would have taken just a few minutes to fill in a form and know that my refund was being processed. After weeks of trying to contact Travelgenio, I've still no idea if this "agency" is a scam, or if they'll eventually refund me.

I would rate them 0 stars if I could.

I have booked a flight for 8 people Back in January.
The Booking reference is N2E3V9 and confirmation number is: BBJPUI
Do I really need to fight for a travel agent to contact me when they cancelled my tickets! Is anyone will contact me and give me my money back! It's a rip off! You have cancelled my flights and looking at the all reviews people are not getting they money back! Airline cancelled my flight due to Coronavirus! I had flights with Wizzair and Ryanair booked that was also cancelled but they delt with it in a proper way! I got money back fully! Why can't you do the same instead of treating customers like rubbish! I have contact the airline that Said I'm entitled to a full refund! That was Two weeks ago!. I've contacted them milion times since via email and Phone, still no response. Calls to their call centre get cut off before reaching an agent. I want a response and a bit of information! It's ridiculous!

I wrote my review (Con artists) previously on here re: booking code: S99PCO
In a nutshell I booked a return flight to Singapore for the 01/12/19 and paid $975.57
Unforeseen circumstances didn't let me fly that day. Qantas has reimbursed Travelgenio, but I never did get my money back from Travelgenio. Numerous telephone calls and emails to customer service remain ignored. Nevertheless we all who have been conned by Travelgenio, have a good chance to get our hard earned money back. If we all stick together and hire one lawyer who is experienced in that field and file a mass suit against Travelgenio, let's see what happen then. Anyone interested of getting their money back, please reply and we will gang up against Travelgenio. Rudy Morten

Trying to manage my booking on my computer I gave my booking number and family name as asked. Answer: we can't find the combination of booking number and family name. I tried several times. Same answer. I even tried with family name of husband and combination my family name and family name of husband. Send three times an e-mail. No answer. Try to make 4 phonecalls. After a waiting time of about 5 minutes it was stopped abruptly. I know my flights from Auckland to Amsterdam are cancelled due to covid-19. Now we have to book an new flight by our own because we have to leave New Zealand because of expiring of visa. Looking for a way to bring it to justice. Probably they got back the payed, refund, the money.! From the airlines and we won't see a penny of it.
NEVER, NEVER GO INT BUSINESS WITH TRAVELGENIO

If I could give 0 stars I swear I would! I booked a flight from Berlin to Japan 1 month ago. Due to this outbreak of the Coronavirus and the resulting travel restrictions my transit flight from Hong Kong to japan was cancelled. The 2 previous flights are still booked and I don't wanna take em anymore. It's been ducking 3 weeks I'm trying to contact them, called them several times until I got once a woman she told me that these types of situation are handled by a special team and that I should write an email what I did and no one got back to me to this day (wrote ******* mails beforehand). Kept calling them them til a lil bit more than 1 week ago a guy answered I explained again and he said I should wait a week they'll contact me no one ever contacted me. So now I'm supposed to be flying in 6 days I have no way of contacting them and as soon as I call them they literally just hang up on me! Never ever ever trust this traveling agency they're scams I hope your company's gonna burn because this level of unprofessional behavior shouldn't exist.