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  • American Express Travel

American Express Travel

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Overview

American Express Travel has a rating of 1.85 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Express Travel most frequently mention customer service, and platinum card problems. American Express Travel ranks 200th among Car Rental sites.

  • Service
    27
  • Value
    24
  • Shipping
    7
  • Returns
    10
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • You must call the Amex Travel customer service line which is ABSOLUTELY HORRIBLE.
  • They say platinum has its rewards, you may get rewards but the customer service gets worse and worse every year
How would you rate American Express Travel?
Top Positive Review

“AMERICAN EXPRESS CORPORATE TRAVEL ADVISORS”

Christine M.
6/13/22

FAIRMONT EVENTS WINDSTAR CRUISES YACHT CLUB DESTINATION MOROCCO Moroccan Overseas Territories ACCOR offers destination resorts and luxury travel offered through the Kingdom of Morocco Consular Services as LHW LEADING HOTELS OF THE WORLD IBIS THE SEBEL including Bali Mandara Spa and the FAIRMONT ROYAL PALM IMBROS GR in conjunction with SAFAR SAUDI ARABIAN FAR EAST AIRLINE BIAT BANK ARAB INTERNATIONAL TREASURY SOCIETE GENERALE GROUP

Top Critical Review

“DON'T USE AMEX TRAVEL”

Shiva B.
2/21/24

Been a customer for 25 years and the service is terrible. Rates went down but nothing guaranteed because Amex uses Expedia as a third party to book the reservations. You're better off going through the hotel directly. Never again will I use Amex travel.

Reviews (101)

Rating

Timeframe

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Reviews that mention popular keywords

amex travel (24) customer service (18)
Thumbnail of user germainea
4 reviews
5 helpful votes
October 8th, 2016

So many times i travel in american express and i am satisfied with their service. Tremendous service provide from them and amazing facility to every travellers.

Thumbnail of user katinaw2
4 reviews
4 helpful votes
February 12th, 2018

I booked a room at the Westin via American Express Travel. It was a pretty good experience. I cant say I saved more using America Express, but the process was pretty smooth and easy. Here is a video of my room: https://youtu.be/vRvCCWmqvxM

Thumbnail of user ljg1
20 reviews
26 helpful votes
June 25th, 2016

Have many options to use your points from rental cars, hotels, planes etc. all connected to your card so if not enough can charge to card and get more points

Thumbnail of user marinellef
2 reviews
1 helpful vote
August 24th, 2015

Good that's all I can Say.

24 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

American Express offers world-class Charge and Credit Cards, Gift Cards, Rewards, Travel, Personal Savings, Business Services, Insurance and more.

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