TransferWise

It's weird that you would think a company with a reputation would do this, but they did. On the business side, I opened an account with them, they declined that account and I opened a case with the UK ombudsman, fair enough, business is business but, on the personal side, which I opened an account and had funds, they closed my personal account without notice and without giving any reason. The problem is it had funds. I have since addressed them.

For an unknown reason they said they wanted to terminate my account (that's ultimately their choice I suppose) but there's nearly $2,000 of my money that they have and they won't give it to me.

The initially asked me what account numbers I wanted the remaining money transferred to. I have them the account numbers and they ignored me from then on.

After sending hundreds of emails to them asking where my money was they said I could appeal the decision (what decision? I guess the decision was made NOT to give me my money?)

What a load of crap. I filled in their "appeal" form which simply asked me for my name and then a submit button. It said they'd review my appeal and I'd get a response in 10 days.

What a bizarre process and they're just delaying things and then getting me to take some other step so they delay things further.

I've come to the conclusion that they're never going to give my money back meaning I have to file a complaint with ACMA and take them to small claims tribunal.

Complete SCAM company.

I had no problems for several years until recently, but currently I am unfortunately sure that Wise wants to defraud my money.
I have made two deposits ( a total of almost €900!) from Paypal, both transaction have been cancelled by Wise. One payment was made 6 weeks ago, the other 3 weeks ago. I have not received my money back until now. Support confirmed that my money was there and asked me to send my bank details first, although the refund should go back to the original sender (so Paypal in that case). Next, I was asked to hand over the account details of the person who initiated the previous payment to my Paypal account (data protection?!), which doesn't even matter. At the third attempt to contact the support, here already with the clear announcement that I do not accept any of the previous standard answers, that their request to pass on data of third parties violates the data protection law and that I will take further steps if I do not get my money immediately, I have not received any answer at all.
So Wise is not only knowingly defrauding money, but also trying to get third party data (account data) and thus trying to violate the Data Protection Act.
I can only advise anyone who has money with Wise to look for an alternative as soon as possible.

They make a living because of the failing banking system. Sometimes that goes well.
One of the things that go wrong is the lack of info accompanying an incoming payment.
The FAQ does not give any info about this, so you need to search for their contact form.
The answer is swift and unprofessional: no such info is given. I won't recommend them any longer to any one.

The worst experience I had with the bank so far, they want you to send them tons of the documents, but back you will have 0 support. They blocked my transfers in spring, and in January they promised to freeze my account based on my nationality! So guys avoid them at all costs

I used them because the exchange rate was higher. However they have held up the same money transfer twice. I am in a foreign country on a extended vacation as I am retired and rely on them to transfer my funds so I can pay for medical, food and lodging. This is stressing me. They demand two site verification and ONLY call my USA phone which is unavailable here! Further they have now 'deactivated' my account without notice. Money I need that is being held up by this company. Right now I would not recommend this company to my worst enemies. They do not run this business like a business. Imagine my discomfort after calling their CSR number only to find it isn't working anymore!

I normally transfer a monthly amount of less than 1000 USD from my US bank to my Borderless account. This transaction USED to take only seconds. In recent months, there have been unexplained, senseless, excruciating delays. The latest delay is making me wait 6 business days to get MY money. It's not even being converted; it's going to my USD balance. And Transferwise always blames these ludicrous delays on the banks. They're lying. My bank can transfer the same money in seconds through other services. Transferwise lure customers in with low fees, but then sit on their money, gambling in currency futures with it (this is the REAL way they make a profit) while their customers have to make do without their OWN money. Sometimes they keep their customer's money for good: read the other negative reviews. Dishonest company. Avoid.

BEWARE! This company commits fraudulent theft of its clients money. 4 months ago they stole $30,000 of my money and will not return it. We are now liaising with legal enforcement agencies against the company.

My Debit Card is up for renewal. All verification documents rejected for no reason. Badrul Chowdhury

It has been more than 19 working days since Wise blocked my account, I DIDN'T RECEIVE ANYTHING FROM THEM...

A WISE ROBOT SENT MAIL WITH EMPTY WORDS. I NEED MY MONEY BACK PEOPLE WISE WITHOUT SOUL WHAT YOU ARE

NEVER EVER AGAIN HERE NO WISE... PLEASE READ FIRST ABOUT HIM (WISE) ATTENTION PEOPLE! NO AFTER WHEN DEZACTIVATE ACCOUNT AND IS TOO LATE!

They closed my account giving me 2 months months notice for some unknown reason. The only thing I can possibly think that they would close my account is using Binance while they are under investigation, although not in the UK where I am from. They said I could still use my account as normal for the 2 months although not true. I couldn't receive payments to my account I quickly found out and so its currently stuck in limbo, maybe not receiving it at all. I heard of someone not receiving 58k to their account, luckily mine is a small amount. So beware, do not use wise. Plenty more legitimate EMI's out there to use.

It has been more than 15 working days since Wise blocked our UK company account with a balance of more than *******€ which we need for our business. As with all the reviews I have read, they claim a due diligence period of 60 working days, i. E. 3 months, in order to comply with their legal obligation, which is totally unrealistic and unjustified for a due diligence!
As for everyone else they closed our account without respecting the legal 2 months notice which applies to all financial institutions regulated by the FCA.

Despite several emails they continue to provide the same more or less standardised response without any justification or request from their compliance department.

I have noticed on many rating websites that many other people or companies have significant funds blocked by Wise ( Transferwise), I setup contactwcase at gmail.com so that people who wish to take collective action with lawyers and contact the FCA in the UK and the AMF in France, to inform them of these dubious practices, can contact me so that we can help each other and put an end to these practices. I call on all those who suffer from stucked funds to share our experiences and see what we can do together. I work with a very large law firm in London which has a financial department specialising in this type of litigation with a very efficient partner, I have seen in some reviews that there are also companies specialising in the recovery of funds in this type of case, if you have already used their service please give us your feedback and how to proceed.

I promise to keep my review up to date with the progress of my case and the information I receive

Message to Wise:
I will not stop until I have recovered the funds of our company.
You have all my contact details.

The company is for big movers not the little guy. Its over for us, To much information customer has to transmit to his bank for transfer through WISE. Create a department where you give permission for Wise to do it for you. If not forget it.

They deactivate account with no good reason. This is such useless when you trust a company to provide your personal data to and all of a sudden they deactivate the account giving you absolutely no reason.

It's monkey business. They lured me on the Wise Business account for my start-up. I have a Bank of America account, but international wire transfers are quite difficult and expensive. So, I went through Wise's application process, sent them my IDs, business documents, detailed explained my business they asked many times for new and new info. After all of these, they approved and opened my US bank account and issued me a debit card which came to me in 3 days. Everything was ok, so I connected their account with Stripe, started a business and for weeks I was getting payments from my customers, sent money internationally without any problems.
And I didn't get some big payments usually 500-2000$ per day, but one day Stripe deposited to Wise account like 3300 USD and I checked the Wise account and the payment didn't appear for a day or two which was very unusual. And when I woke up in the morning, I was signed off the Wise account and when I tried to log in, it just said: "your account is deactivated". They never ever contacted me by phone, email nothing, just closed my account, let stripe deposit more money to them. So I filled out and started the appeal process, sent them many many emails to their support, and NOTHING. No response, just getting emails like somebody will be in touch with you within 24 hrs. 24 hrs passed many times and nothing. No response. So they tried to kill my new business, took money from the stripe (they stated that they need to do due diligence and maybe they will return my money later don't know when...).
So, please, especially business owners. DON'T USE WISE FOR BANK ACCOUNT.
They will take your money, close your account without any notice and they WILL NEVER EVER respond to you.
I am done with them, so I will stay at Bank of America.
I must say that I provided them with ALL business info, my website, what I am doing and how, explained them everything. I am NOT doing something bad, nothing illegal and bad, just regular business (freight forwarding).
Seems like a complete scam to me. I am out of 5k USD for now and not getting answers from them... Be very careful guys!

Appalling! No matter if you are a long time customer, their verification methods are a joke! They've been holding a transfer for over 3 days after taking my money, because they can't read the passport in the selfie they request as verification. If your doc is small or laminated, you don't stand a chance to be verified. My mortgage payment is at risk of default because Transferwise is holding my money, which is an illegal practice. I requested cancellation of the transfer and they said it is going to take 2 days to get it back. Which makes it a week without being able to access my own money. DO NOT USE TRANSFERWISE. Their customer service is appalling, treating long time customers as potential criminals, after they've been profiting from my money for years. STAY AWAY FROM THEM!

Long story short: Wise is supposed to refund me a transfer for an important amount of money (> $25,000), but they haven't done it and more than one month has passed since the moment I made the transfer.

The long story:

- [October 27th]: I make the transfer from my account in Spain to an account in the USA.
- [October 28th]: Wise receives the Euros.
- [November 3rd]: Wise says that they paid out the USD (United States Dollars).
- [November 3rd]: Wise sends me an email saying: "There was a problem with the bank details. Change your recipient's bank details and send your money to them again".
- [November 3rd]: I change the details of the recipient using their application and send the transfer again (I didn't get a refund, I wasn't supposed to, they still had the money, so they were going to send it again with the right information).
- [November 3rd]: Wise sends me an email: "USD is on its way. The money should be in the bank account by tomorrow, November 4".
- [November 12th]: Wise sends me an email: "I'm reaching out because we need a little more information about your recent transfer due to local regulations." They ask me for "the meaning of CONCEPT-OF-THE-TRANSFER in the payment reference field". And also they ask for: "A detailed reason for your payment — what was the money being sent for?".
- [November 12th]: I answer the email with all the information they asked for, I even attach documents to support all the information provided.
- [November 15th]: I send an email to Wise: "I sent all the required information last Friday. Did you receive it? I didn't get any confirmation. It would be good to know the status of the request".
- [November 15th]: Wise sends me an email: "We regret to inform you that COUNTRY-NAME is a restricted country to TransferWise. For that reason, your payment has been requested to be canceled and will be refunded". The reason for the transfer was to buy something in a country that apparently is forbidden to Wise (doesn't say anything about it on their website, they have a list of countries, but it does not include this one).
- [November 15th]: I send them an email: "I understand. Please, refund the money to my Spanish bank account".
- [November 18th]: I send them an email: "Hi. I would like to know how long will it take for the refund to be processed".
- [November 21st]: I contact them using the mail form they have on their Website: "Hi! I've been told that my transfer was going to be refunded, but a lot of days have already passed and I still don't know anything about the status of the refund".
- [November 22nd]: They answer: "We've already forwarded this issue to the relevant team, once there is any update we will let you know".
- [November 30th]: I contact them via chat (you can do it on the app). They say: "Is it okay if I follow-up with you in an email? I will get some updates and get back to you".

I'm still waiting for my money. And, as you can see, if I don't contact them, they don't contact me. They simply don't care.

My recommendation? Don't use Wise. Obviously, they are using my money for something, and they don't care if I need it to save someone's life.

I'm taking this case to a higher level.

I reccomend my client using transferwise. At first transaction they deliver the money in 1 working day. But in the next transaction, Transferwise keep the money my client sent, and said that it need verification process and their representative in Singapore said that it needs some time with UNCLEAR time.
I have been waiting for 7 working days now and until now I have recieve no notification about the transfer, and even my client already call Transferwise and promised further news but still hear nothing back.

I am pissed off now, and will not ever recommend Transferwise again to anyone.

I have been trying to reach the team foe 40 days now, i made a payment withdrawal from my studypool account and up to now there is no credit in my account. Plus they have poor user customer service. I will never request anyone to use this service of transfer. Kindly stay away.

Well, i thought that might be a reliable way of transferring money from one country to another... not so much. Misleading. Don't count on transfers during the weekend. You have to link a bank account, and still doesnt work. Takes them 2 business days for a transfer in Europe, Really? My bank does that in 2 hours. Same fees or none. I thought i try it out while traveling... never again.If a transfer is in Europe they transfer yo uno a site called Sofort ( immediately) transfer... hahahahaha good joke Immediately means immediately for me, not 2 business days. And if you are unlucky to catch it on a weekend, it takes 3-4 days. Sorry guys, you have to do way better than that to get my business again...

Since about one year I use TransferWise for monthly transfers to Philippine bank accounts.
If the transfer works, the money is on the account after 3 to 5 working days - often the money comes back again with the hint that the recipient data are not correct. This has never been the case.
However, the last bank transfer did not work again.
TransferWise transfers the amount to a Philippine partner bank. This bank then sends the transfer amount to the recipient's bank. TransferWise partner banks in the Philippines are Tranglo-Bank, Metro-Bank and BDO-Bank. In my profile a note was added to carry out transactions only with BDO, as the BDO bank has proven to be a reliable bank. Transfers with Tranglo bank have never worked.
Now the Metro Bank has been used for the first time, but the note in my profile says only to transfer via BDO. The call agent proudly told me on the phone that they had used the Metro Bank for me for the first time. So an experiment with the result that after 7 days the amount still not arrived. That is very annoying. At the 1st FEB bills should ve been payed in the Philippines.
2 days ago a reference code was sent to me by TW with which the recipient should present herself to the bank to locate the payment. The recipient did that as well. Result: The payment could not be localized!

Today I called TW again, like almost every day. I would need a receipt from the recipient's account which shows that the amount (******* PHP) has not arrived. I have already sent the receipt 2 days ago by email, but been told that this is not enough for a document. This paper could be made by anyone at a printer. I use TW about one year, partly several times a month, to get then indirectly told I would cheat them...

IT IS ENOUGH NOW!

I cannot recommend Transferwise to anyone with a clear conscience and will delete my user account with Transferwise after clarification of the facts.
Western Union and AZIMO are a little more expensive, but the money is available within minutes!

These people suck. They will, without warning, freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out and the only way you know you have a problem is when you can't log in. Then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything and has a long history of suspending accounts and holding funds. Just google Transferwise sucks. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead. They deactivated my account after receiving ******* AUD. Why they should take money in first place to deactivate later? It's like they play games of holding money, very weird company, they miss genuine customers on stupid check strictness on profile.

I strongly recommend people to NOT use this service:
Many people promote TransferWise Borderless Account so I tried it out
My account was deactivated after I provided all documents for verification. This happened before I even had the chance to use the account. I received the e-mails "We've confirmed your identity - We'd love your feedback" and "We've confirmed your address - We'd love your feedback" and then when I try to login I see:
"Sorry, your account is deactivated. If you believe this is a mistake, please contact customer support at appeals"
I contacted appeals and this was the answer:"Hi We have reviewed your appeal and we have taken the decision not to reactivate your account"
I literary did nothing illegal, nothing wrong or against their T&C or anything that could have resulted in account deactivation. I emailed support believing that it was due to some mistake. Support replied that they do not have information why my account is deactivated, gave me the list of general reasons for accounts deactivation (none of them applicable in my case) and that I should contact Appeals department which I did. Appeals department replied that decision is final and my account is permanently deactivated. After few more exchanged emails I still did not receive answer why they deactivated my account.
Also I read online from others that some had account deactivated while they were still holding their funds! I am so glad that is not my situation.
They are not to be trusted if this is the way they behave.
AVOID THIS COMPANY
ZERO SUPPORT WHEN THEY MAKE A MISTAKE.
Don't trust these people - there's plenty other money transfer apps,,, Don't risk it with these people. Instead use REVOLUT