TrampolineAndMore

I was very scared because I read reviews AFTER purchasing, but hoped for the best. I accidently ordered 2 and reached out to customer service via email. They responded within the 2 day time frame they stated and explained how I could return and get a refund. As it turned out, the mats fit perfect, and are of very good quality, and since I still have 1,3, and 5 year old grandchildren, I decided to keep the 2nd one for a replacement down the road, as I am sure the product will only be more expensive a few years from now. I am very happy with this product and the response of customer service. Everyone is very backed up right now so it's all about patience, but they did respond.

I looked into the website and wanted to call the company to make sure they was legit and I got no answer. Then I looked up reviews and saw they had bad reviews so I kinda desided to not order threw the company. Then the next day they called me back (the reviews said they didn't return calls) so I thought that seemed pretty good the guy I talked to also was very helpful and and gave me a discount. And then when I said I wanted to call and talk to my husband about it before I placed the order he acted great with it. Then I called him back to go ahead and place the order that was on a Saturday. Part of the order was here on Monday the rest came on Wednesday! The quality seems good! The ladder was a little shorter then we wanted but I think my husband can remodel it and it will work good.

I am really leery about ordering on websites like this but I took the chance got my product in a week and it was exactly what I ordered would definitely order from this website again. For review purposes the item I ordered was the 13 foot mat not the frame

Product is exactly what we need, fit perfectly, better quality than the original, arrived fast, well package

We have a trampoline that is probably ten years old. We replaced the mat and pad and springs 3/2014 from this company. It came on time, fit perfectly, lasted 3 full years. Now, two d-rings ripped out. Pad, cover very sun damaged & worn. Springs beginning to rust. Normal wear for 3 years in the weather, and multiple kids on it. To be safe, ordering a new mat, pad, springs & net this year. Hope to get same quality this time. Frame=14 ft 6 pole, mat=12 ft 84 rings, 8.5" springs.

I have a trampoline frame that is over 40 years old and it is hard to find the right size mat and pad for. I have ordered from Funspot.com before- and while they have great quality products, they are pricey. Funspot makes a great deluxe pad for around $150, but they didn't have my size. They did have my size in the standard pad for $109 (18 oz weight.) Trampolines and More had my size in their standard equivalent they say is a 20 oz weight for $79.99 for my size. With an internet coupon I found it brought it down to $71.00 total. So that is why they are getting 4 stars... good price, fast shipping, ordered it Sunday night and got it Tuesday morning. (probably because I'm only a state away) Now I will see if this pad will hold up to the hot desert sun.

I ordered a mat and springs. The order came quickly, but the packaging had been compromised and the springs were missing. I contacted Trampoline and More and within just a few days, I had my springs. I appreciate their excellent service. Also, the mat is excellent quality. I am very pleased with both their customer service and product quality and will shop here again.

Ordered from Canada a mat and a pad. Great price and received everything in mint condition, it worked perfectly. One thing though, when it's time to complete the order online, please add the shipping fees when it's an order out of the US. I had to communicate with the customer service to pay the shipping fees but everything went quickly from there.

I read the other reviews after I had ordered from them and became afraid. But, thankfully, I got the exact springs I ordered within the time they said they would be delivered. I had no problems with them at all

I order their Ultimate pad for my trampoline several years ago. It came with a 3 year warranty so I stashed my order receipt away in hopes I never needed. However, living in Colorado means lots of sunny days and very low humidity. Add cold winters and things outside don't seem to last (grill covers, plastic storage sheds, etc). My pad started to show some cracks after about a year, but I kept it as long as I could. After 2 1/2 years, I decided it had to be thrown away because it had cracked so badly that it
Was no longer functional. On the off chance that the company would honor the warranty, I sent them an email. The quickly responded and asked for pictures. I didn't hear anything back, but several weeks later, a big box showed up at the house. It was a new pad and they seemed to have slightly redesigned it, making it a little bigger so it wasn't pulling so tight on my 15' tramp. I'm very impressed with their support, especially since I didn't have to pay shipping (which the warranty specifically stated I would have to pay)! Sorry others didn't have a good experience.

I have bought several mats from Tramplinesandmore.com. I just purchased a mat and it was damaged when I received it. Sent pictures of the damage and they immediately put a replacement in the mail. I got 2 1/2 years out of the last mat i bough from them. My kids use this almost every day. Not bad.

I am surprised that almost all of the reviews are negative for Trampolines and More. I live in Canada, and there is no comparable company here that provides replacement parts for trampolines, especially at such reasonable prices. I received my order in a timely fashion, considering it had to go through Customs. When I received my order, I found two broken pieces on the net. I phoned Customer Care and my call was taken immediately and with excellent service. All I had to do with take a few pics of the broken pieces and email the pics. Within one day, a brand new net was on its way! Customer Service was OUTSTANDING for me. Now, here's the best part... I totally screwed up my order - even after my first complaint of getting a broken net, and then receiving a new one from them - it turns out I ordered the wrong size (yes, I totally screwed that up!). I phoned it to sort it out and AGAIN the customer service was OUTSTANDING. I am happy to say they are sending me the right size and are happy to take back my original order. I can't tell you how amazing I have been treated by them... they are TOPS in my books. Sorry you all had some negative experiences with them, but they went over and beyond to make sure I was happy... and I am!

I was also surprised with all of the negatives reviews but I took the chance and ordered the product because I also am from Canada and the prices are at least double here. The order took about 3 weeks to arrive and I am extremely satisfied with the product.

I purchased 14' replacement pads for my trampoline. The service was prompt (received my pads with 5 days). Though I had problems with the quality of the pads, I credit that to Jumpking. After about a dozen uses, A golfball sized hole appeared at the seam. I live chatted with trampoline and more. They told me to take pics and e-mail them. Within hours, I was e-mailed that this was clearly a faulty pad, and said they would send a replacement immediately. 3-5 days later, a replacement showed up at my door. I thought I would have to pay shipping to send the defective ones back, but I didn't even have to do any of that. Thanks Trampoline and More.