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  • TrainPetDog

TrainPetDog

Ratings On Other Platforms

Trustpilot
4.8 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

TrainPetDog has a rating of 4.8 stars from 2,895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TrainPetDog most frequently mention good ideas, potty training, and right things. TrainPetDog ranks 1st among Dogs sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 98.4%
Positive
444
Neutral
4
Negative
3

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What reviewers want you to know

Positive highlights

  • Definitely would recommend this to all dog owners.
  • I have loved all the training tips and would love to know everything I can.

Critical highlights

  • Having waited we've actually managed to train our shih tzu ourselves:-)
How would you rate TrainPetDog?
Business's Favorite Review

“The tips you gave me worked like a charm”

Margaret T.
9/26/19

The tips you gave me worked like a charm. Chase is actually a Labradoodle. 4 months, extremely intelligent, born and raised in a barn until I got him. He only had one accident in the house and was completely housebroken in 2 days. His buddy is a Maltese he loves to hump, and Charlie snaps at him every time and growls. I was told it's a status thing on who's dominant. Your tips worked great. Thank you so very much.

See full review
Top Positive Review

“Your approaches have helped me with King already.”

Michelle N.
7/11/19

I would first like to thank you for the emails. I greatly appreciate them! Your approaches have helped me with King already. When he's jumping and I simply ignore his behavior, as you said, he stops within a very short amount of time. Also, praising him with just simply saying good has worked great. I'm not sure if that has worked or made a difference for anyone else but it truly did for me. Thank you for free tips and advice. I'd not be fortunate enough to have something like this otherwise.

Reviews (2,895)

Rating

Timeframe

Other

Reviews that mention popular keywords

potty training (58) training tips (31) credit card (28) right track (13) shih tzu (6) dog owners (3)
Thumbnail of user jamesb7757
1 review
0 helpful votes
March 14th, 2023
Verified purchase

I purchased this product on a Saturday a week ago and even before I exited the site from ordering decided that I do not truly need their services. I went on their site right away to cancel which they say you can do. I in put my information and statements asking politely to cancel and refund me my $67 which is 92.22 in Canada. But the site would not allow me to submit. Endlessly resetting and asking me to prove I am no robot but in the end I waited for Monday. Thinking surly a phone call to customer service will fix all. I get a message, which I explain that I signed up but decided not to want it while still in the site but wasn't able to go back and cancel. Asked nicely to cancel and refund me my money.
Hi James,

Thank you for contacting us.

We would like to inform you that the subscription has been canceled. Rest assured that you will no longer be charged after the cancellation.

Let us know if you have questions.

Thanks,

Maria

Customer Support Team, trainpetdog.com

I then called back and said thank you for canceling but what about returning my credit card charge. No response back and the charges are still on my credit card.
Please don't purchase this scam product. Their own site says full refund but they make you jump through a ton of hoops and then ignore you!

Tip for consumers:
They do not live up to what they say!

Products used:
I did not end up using any of their product!

Thumbnail of user reenies3
2 reviews
24 helpful votes
March 13th, 2020

I have been charged TWICE for receiving absolutely NOTHING! I cancelled my order within minutes, yet was still charged. I have sent in three disputes as per their web page, none of which have been responded to by this company. Their web site doesn't work at all except to charge your credit card and it freezes so that you press the back button and that is how they keep recharging your credit card. Don't fall victim to this company! I'm disputing it through my bank as we speak. They disputed my dispute saying I was a "recurring patron"...

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Reenie,
We apologize for the inconvenience caused. I am not sure how you contacted us and why your disputes weren't answered.
But we respond to every email sent to info@trainpetdog.com and / or if someone logs a ticket on our contact us page.
Also there is a phone# to leave a voicemail +1-310-400-6364.
Now that we have got your message, our customer support team will get in touch with you in 2 business days and refund your payments.
Sorry once again.

Thumbnail of user hc141
1 review
3 helpful votes
June 2nd, 2022

I am wondering whether the claims of this company are fraudulent? I signed up for the training program they charged my credit card but I have yet to receive anything from them or hear anything is there anything of when I will receive something I have even called Paul they're 800 number number and left messages and have never heard a thing from them I know it is too late for me to receive conversation baconversation back but I hope to prevent somebody else from falling into their prey.

Service
Value
Shipping
Returns
Quality
Thumbnail of user assuntae1
1 review
4 helpful votes
March 20th, 2021
Verified purchase

So far I have received the paper copy of the training guide. I have yet to receive the download version I paid for or the videos. All inquiries have been ignored. The last inquiry was undeliverable. What gives. I am extremely dissatisfied with this program.

Thumbnail of user markh4285
1 review
0 helpful votes
March 4th, 2023
Verified purchase

I talked to a trainer several months ago and the advice helped me solve my problem with my dog. Therefore, I cancelled my subscription. However, I keep getting calls from trainers. It is annoying.

* TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

We are sorry about this Mark. There was a technical glitch that got you added to the call list again. We have identified the problem since and we are fixing this asap. You will not be contacted again.
If you have Canceled you subscription, please be assured you will not be charged, even if you have received a call by mistake. Apologies again.

Thumbnail of user rody1
3 reviews
9 helpful votes
April 26th, 2021

Purchased the training from TrainPetDog.com and found it to be outdated and pretty much useless. They advertise a full 30-day and full 120-day refund on their site. Requested a refund through their site, by telephone, and email, none of which will provide any documentation of cancellation or refund status. They have figured out the loophole with VISA and Mastercard... don't provide any confirmation of anything, and they can keep your money, even when disputing the transaction with the credit card company. I'm out $178. It's a perfect way for them to do fraudulent business, especially during the pandemic. THEY WILL NOT REFUND YOU EVEN THOUGH THEY MAY COMMIT TO DOING SO ON THE PHONE. DO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE A FRAUD.

Tip for consumers:
DO NOT BUY ANYTHING FROM TRAINPETDOG.COM. THEY WILL COLLECT YOUR MONEY AND YOU WILL NEVER HEAR FROM THEM AGAIN.

Products used:
None of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciaf1838
2 reviews
0 helpful votes
September 23rd, 2023
Verified purchase
• Updated review

Emily seems to really know what she is doing. She gave me some really good advice that I am hoping works with my puppy. We will just have to wait and see how it goes. I have tried everything Emily suggested to train this dog. I will not be renewing this.

Reason I chose this business:

I learned it may be best to train my puppy to potty outside instead of inside like I was trying to do.

Emily seems to really know what she is doing
August 19th, 2023
Verified purchase
• Previous review

Emily seems to really know what she is doing. She gave me some really good advice that I am hoping works with my puppy. We will just have to wait and see how it goes.

Reason I chose this business:

I learned it may be best to train my puppy to potty outside instead of inside like I was trying to do.

Reason I chose this product:

That's hard to answer because I have not seen any good results from the first trainer I spoke with. I am hoping the advice Emily gave me works.

Thumbnail of user cynthiah898
1 review
3 helpful votes
May 7th, 2021

This business is a scam! Unfortunately I fell victim! I cannot get in touch with these people ever and they take money out of my account every month! Damn thief's! They prey on innocent people who just want to help their pups! Do not gasp victim

* TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sallyw184
Andrew I.
1 review
1 helpful vote
October 18th, 2019

Pls cancel my course immediately . I have been trying to cancel this earlier..your system keeps saying my email address was different when I purchased it course.
I expect a Full refund credited to my card asap. Thanking you in advance.

Thumbnail of user vincentr113
1 review
1 helpful vote
July 12th, 2020
Verified purchase

To much add on, after you talk about how good the course is you want to add on. Which doesn't leave me with a lot of confidence in what I just purchased.

Thumbnail of user williamm1880
Mary S.
1 review
0 helpful votes
November 12th, 2019

Please remove my email from your list. I do not wish to receive any information from your firm

Thumbnail of user ryans710
1 review
1 helpful vote
May 2nd, 2020

Stay away from this. All I wanted was the hardcoblver an somehow 300 dollars later I apparently order all this other stuff. So I messaged them saying i wanted my money back that was 12 days ago i got one answer stating I'd be refunded but still no money an that wont answer

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Ryan,
My apologies for the inconvenience caused. I don't know where you messaged us - in our ticket or email.
But we have not received any intimation.
However, now we have refunded all your items.
It usually takes 4 - 5 business days to reflect on the credit card statement.
Regards
Nancy Richards
www.TrainPetDog.com

Thumbnail of user sarahr558
1 review
1 helpful vote
May 18th, 2020

To anyone who is thinking of purchasing mytrainingpet please don't.

I paid a one off 37usd amount and received absolutely nothing except email after email asking you sign up for the training course. Which I already had and paid for.

I had a one off response to one of my many emails to the company saying they would get back to me which they never have... signed by Nancy Richard's.

Using their website... which is terrible... I raised a 'ticket' asking for the dachshund training manual to be sent to me with a screen shot of my bank account showing the payment being taken.

I received no reply to this.

Similarly to another person on this review site I entered the information about 8 times before the Catcha robot check worked. It doesn't work as it should. It really is a terrible website.

I still live in hope the manual will come as I'm desperate to train my puppy and I've paid for it.

However I think this trainmypet website is a scam and I don't advise anyone to use it.

Save your money and time.

Sarah Rodney

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Sarah,
Our apologies for all the inconvenience caused.
We haven't received any email from you with the bank account details. Did you email to info@trainpetdog.com? Or did you call our number 001-310-400-6364?
Our sincere apologies again.

I have traced your order for the Dachshund Lovers Membership course. I am emailing you the access credentials.
Do email us to info@trainpetdog.com in case you face any issues.
Thanks
Alyssa Yap
www.TrainPetDog.com

Thumbnail of user marym1847
3 reviews
0 helpful votes
December 30th, 2020
Verified purchase

I have sent several texts and purchased entire elite training program but haven t spoken to a person about Lolo. I know he s 5 and had a botched hernia operation fixed. I d like to know why such a beautiful dog had been put in a rescue and is it due to behavior problems.

Thumbnail of user jtb139
1 review
0 helpful votes
November 19th, 2020

I got a new dog and wanted to train the dog the best that I could. I thought paying for this program would give me the best possible information that I could get without having to take my dog to a trainer during these times. That is not true; the information is slightly better than what can be found with a quick google. The site is also horrendous and the process of paying for your program includes half-a-dozen pages trying to upcharge you. I read through everything and got the basic package, or so I thought. I randomly get charged for my membership again because I apparently signed up for their elite membership, even though I intentionally clicked no to it. You'd be better to just google any questions you had about training your dog and stop greasing these pilferer's pockets.

Thumbnail of user eleanorc51
3 reviews
1 helpful vote
July 12th, 2020
Verified purchase

I think it's pretty terrible that this company does not give the person The Choice of paying either $37 for online access or $37 for the hard copy book. You lock us in to the on line subscription without giving us a choice I think that's terrible.

Reason I chose this product:

Because you mention specific issues for pomeranian's. I've had 3 pomeranians in my life and they are challenging so I am curious to see if your publication will cover the issues I previously experienced.

Thumbnail of user lathaedionb
1 review
0 helpful votes
December 30th, 2020
Verified purchase

I am a first time dog owner and I was lost. These emails helped a lot with my Frenchie. I do need potty training tips for a two story house. His crate is upstairs where be sleeps.

Thumbnail of user barbaran478
1 review
4 helpful votes
March 2nd, 2021

Can't stop this service. Resorted to stopping payments at the bank. Find an actual personal trainer for your dog.

* TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mitalib4
1 review
3 helpful votes
May 6th, 2020

I didn't order their delux training programme but it still has charged me. If you email to their customer support, you get an automated email saying they someone would contact you in n two days then email content goes blank. I have not got my refund yet. They just keep charging you for the product you have not purchased. Please stay away from this trainpetdog website and fall for them.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hello Mitali,
Apologies for the inconvenience caused.

We don't charge you unless you click YES to our offers. However, its highly possible that you probably clicked on YES without reading the entire page that it would be charging you.
Now that you have contacted us - we have received your email to info@trainpetdog.com - we will issue a refund right away.
You will see it in your credit card statement in 4 - 5 business days.

Sorry again
Regards
Nancy Richards
www.TrainPetDog.com

Thumbnail of user timl397
1 review
0 helpful votes
October 24th, 2020

Legal department, or upper management will not return phone calls regarding concerns. Beginning to feel very bad about this company. Apparently this issue will go directly to their insurance carrier. Additionally the headquarters appears to be in a different country, I was charged additional fees because it was from other country.

Thumbnail of user deborahd1204
1 review
1 helpful vote
July 29th, 2021

Ordered and decided to cancel the same day. Still got charged. Can't get in touch with anyone. Left emails, submitted ticket no response.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geniav2
1 review
2 helpful votes
January 6th, 2021

The information which you find on their portal is pretty much like anything you may find on dog training on internet for free. Elite Dog Club's catch is one-on-one consultations which you may book weekly, BUT you are always late for booking that consultation week after week or there are technical issues on their site. If you ask for support you get no help or feedback. Do not waste your money on TrainPetDog. They are scammers.

Thumbnail of user johnf2284
1 review
2 helpful votes
May 22nd, 2020

I was rather unfortunate to find this website when I was looking for some advanced training material. On requesting their e book, the requests just went on and on and everytime my account got debited even when I tried to put out, problem is they have my credit card number so it was easy to suck you dry. After numerous emails and tickets, still have not heard anything or received the DVD's and books I paid for. Through their face book I managed to get to a bid that referred me to a "human" who conveniently replied, but have heard nothing more.
Piss poor effort on the e book and service. Be warned this "company" is a scam and avoid using them.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hello John,
Apologies for the inconvenience.
Let me try to dig your data based on your name John F.
I will revert on this soon.
Regards
Nancy Richards
www.TrainPetDog.com

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

I have found your orders Mr Ferreirs.
The DVDs you had ordered are online videos. We are emailing the links to access those.
Nevertheless, since you are not happy with our product, I am refunding all your transactions.
It'll take 4-5 business days for the refunds to appear in your credit card statement.
Thanks
Nancy Richards
www.TrainPetDog.com

Thumbnail of user lorettag47
1 review
1 helpful vote
April 7th, 2020

Trans ID *******623. When I fill out the cancellation form and press submit, the screen goes blank. I want to cancel all charges. I don't want any products or services from TrainPetDog ordered on 4/6/2020.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Loretta,
Apologies for this. Our cancelation form should work.
Anyways, we have registered your complain and we will take care of this.
We will refund your charges.
Please give us 2 business days.
Thanks
Nancy Richards
www.TrainPetDog.com

Thumbnail of user maddalenaw
1 review
0 helpful votes
November 7th, 2021
Verified purchase

I did reply to an email asking me to but I'm assuming no one read it as I'd not had a reply. What it said was - " when I saw the advert it said it was for a free 30 days hints and tips with no mention of needing to sign up and pay for a course". My email further said "it becomes free if you are not completely satisfied you get a full refund". This is not what free means. I would have looked at the course as an option but not now. I have also I've no doubt their subscribers are happy with the product but for me I like upfront honesty

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From the business

TrainPetDog provides breed-specific dog training and housebreaking information.

Business Highlights

  • Breed Specific Dog Training
  • Online Access To All Courses
  • Has Worked For 96,000 Dog Owners Already

Business History

TrainPetDog.com started as a small website in 2007. Over the years, we have helped more than 875,000 dog owners around the world develop a better bond with their furry family members.

Company Representative

Thumbnail of user nancyr56
Nancy R.
Director
Typically does not respond to reviews
For the last 20 years, Nancy has personally raised and trained several dogs. Dogs are her passion and she always does the best she can when it's for the good of man's best friend.

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