• AllTrails

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Overview

AllTrails has a rating of 1.17 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. AllTrails ranks 41st among Camping sites.

  • Service
    1
  • Value
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate AllTrails?
Top Critical Review

“Not a good site and is poorly run.”

Franco B.
5/22/23

Often they rip people off if you pay for the upgrade site, and have poor customer service. Have personally experienced their lack of helpfulness over several attempts, and heard from lots of others that have said the same thing, as well as poor online reviews from many other review websites.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user francob51
1 review
0 helpful votes
May 22nd, 2023

Often they rip people off if you pay for the upgrade site, and have poor customer service. Have personally experienced their lack of helpfulness over several attempts, and heard from lots of others that have said the same thing, as well as poor online reviews from many other review websites.

Thumbnail of user adaml14
1 review
3 helpful votes
July 26th, 2012

What a horrible waste of money. This site does not offer anything you cannot find for free with a simple google search. The site does not work well and the search results for activities is horrible. I was testing the site to see if it would give me information on well know fishing spots in Southern California and it had zero results. Simply pathetic.

Thumbnail of user paisleym
1 review
2 helpful votes
July 16th, 2015

Went online to book a hotel, since Trails.com had an 'internet sale' and it was the best price I found. Had to sign up for the 14 day trail, which I did. When I put in the hotel info, instead of the price I was quoted before membership, I got one $5 more and instead of queen bed it was a double bed! I went back in history and booked it at the lower price. When I got the confirmation from the hotel I was charged $31 more than the price of the room! I called the hotel, they told me to call Trails.com, called them and they told me a 3rd party books the room and to call them <hotel-rates.com> which I did. I was quite upset but the person I spoke to did credit me $20 but it was still more than it was supposed to be... so a word of caution DON'T BOOK A HOTEL ROOM THROUGH TRAILS.COM. It's 'bait and switch'. Hopefully I don't get charged the $49 'membership fee' as I cancelled immediately after resolving this nightmare.

Thumbnail of user johnh310
2 reviews
8 helpful votes
April 15th, 2015

The Maps don't/won't Print. Trails.com doesn't know why. It's been three weeks & they have only responded to my repeated requests 3 times & NO help. All the issues are from their website.

Don't waste your money. Go to: http :// store. Usgs. Gov/b2c_usgs/usgs/maplocator/%28ctype=areaDetails&xcm=r3standardpitrex_prd&carea=%24ROOT&layout=6_1_61_48&uiarea=2%29/. Do & get your maps for FREE!

Tip for consumers:
Don't use this site !

Service
Value
Quality
Thumbnail of user allenl3
1 review
5 helpful votes
August 20th, 2011

Nothing works on this web site. $50 a year for access to this site and it is broke most of the time.

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About the business

Find hiking trails, mountain biking trails & walking trails for national parks, mountains & more. Enjoy off road trails, rails to trails & topo maps when outdoors.

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