TrailBuilt

Great heavy duty side steps. Took a while to get but worth the wait

Great Service, Easy to work with, and Fast shipping!
My only regret is not going with bigger tires. Next time I guess.

Recieve my order in a decent amount of time. However the balancing beads left tires out of balance. And the TPMS sensors were not compatible with my jeep. But the wheels look great and i love the tires.

From ordering to delivery very smooth, the rim and tire combination arrived earlier than expected and were perfectly balanced great job boys

Fast and expedient order and delivery process. No problems at all. Only got about 500 miles on the tires so far but they are great. No noticeable change in road noise or ride quality from the stock wrangler AT the truck came with.

Easy to order. Received everything quickly. I was sent updates to let me know when my order was being prepared and when it was shipped. They called to set up a delivery time.

Great place to shop, excellent customer service. Fast shipping.

I didn't receive my shirt. Everything else was received.
Everything else was perfect. I really wanted that shirt.

Super easy and user-friendly business, from ordering to tracking to delivery. They constantly keep you updated and having all the details is a huge help. 5 stars all the way. Customer service is some of the best

The TrailBuilt staff are always so pleasant and efficient... very easy to deal with and extremely helpful. Thank you guys so much for consistently exceeding my expectations.

Over all very easy and fast. The new decals look good and have great quality.

Ordered some tires from TrailBuilt and they were on my doorstep in 2 days! They have a huge selection of tires. I've already recommended them to my friends and family. I would definitely buy from them again.

I was introduced to TrailBuilt Offroad by Youtube videos. In those videos, TrailBuilt portrays themselves as off road enthusiasts and a well experienced resource for off road knowledge. That may be so. However, I did not know that purchasing a wheel and tire package from TrailBuilt Offroad would be a huge mistake for me. I want to share my negative experiences with TrailBuilt Offroad and Kenda Tires to warn you.

I wanted to change my 2015 Jeep JK wheels and tires from 35x12.5x20 to 35x12.5x17. I researched online reviews of TrailBuilt Offroad and various wheels and tires. Most reviews were positive.

After considering all my options, I settled on ordering 17" Anthem Viper wheels and 35x12.5x17 Kenda Klever R/T tires from TrailBuilt Offroad. I placed the order for 5 wheels and 5 tires. Also, I chose only one of the many add-ons that TrailBuilt offered. I went with the $49 Balancing Beads. I am convinced this is where I made my mistake.

When TrailBuilt mounted the tires to the wheels, they placed a sealed bag of balancing beads into each tire and aired up. TrailBuilt did not turn the wheels and tires before shipping because the balance bead bags were not busted until the wheels and tires were mounted on the vehicle and the vehicle driven. I have the unbroken balance bead bag from the tire that I chose to be mounted to the spare tire mount. This spare wheel and tire has never been driven.

When I installed the wheels and tires on my Jeep and drove down the road, the tires bounced like basketballs and vibrated in a dangerous manner. I could not maintain a safe speed. Understanding that balance beads have to migrate inside the tire to balance the tire, I drove for approximately 40 miles. The bouncing eventually calmed but the heavy vibrations never went away and continued.

I contacted TrailBuilt customer service and was told to take the wheels and tires to a professional tire shop, have the balance beads removed, and have the tires remounted and balanced. I called a local Jeep shop and they quoted $250 ($50 per tire) to perform the work. TrailBuilt said in an email that it was customary for a tire shop to only charge $16 per tire and they would refund me that amount and the $49 cost of the balance beads. Before I could question TrailBuilt's $16 estimate, they quickly refunded me $129. That was 16x5+49=$129. Meanwhile, I found a local tire shop that would do the work for $200 ($40 per tire) and had them do the work. I sent TrailBuilt an invoice from the tire shop for the $200 dollars and they refunded me another $71 dollars to bring the refund total to $200. However, they should have refunded me $249 because they offered to refund the $49 for the balance beads in the beginning. I have the emails and still have not been refunded that $49.

While the professional tire shop was removing the balance beads and remounting and balancing the tires, they found that 2 of the 5 tires will not balance and have a hop because they are out of round. These are new tires that were defective on arrival. So, I contacted TrailBuilt to get two replacement tires and I sent them the invoice verifying the tire shop's finding.

This is where things get worse. The tire shop said they had stopped selling Kenda tires because Kenda would not honor warranties when the tire shop found defective tires. The owner of the tire shop said he would have to lose money to replace the defective tire for the customer. This is Kenda's reputation with this local tire shop.

You need to understand this, if you chose to do business with TrailBuilt. ONCE THE WHEEL AND TIRE PACKAGE IS MOUUNTED AND DRIVEN, THE WHEEL AND TIRES ARE UNRETURNABLE. That's okay with me if, TrailBuilt and Kenda honors the tire warranty and replaces the new defective tires with out a charge. These are new tires and no tread wear prorating should be applied.

Here is the problem. TrailBuilt said they would work between me and the Manufacturer to get the warranty claim processed. After a long delay and slow responses to emails, TrailBuilt has decided they will only send two replacement tires if I send them a $765 deposit. An amount that is more than the cost of purchasing two new tires.

I questioned if this deposit would be refunded when they receive the defective tires. I was told this deposit may not be refunded if the Manufacturer receives the defective tires and decides not to honor the warranty. I don't have a problem returning the defective tires to TrailBuilt or Kenda but I will not put myself in a position to possibly lose $765 on top of the $3,362.18 for the wheel and tire package.

When I ordered the wheel and tire package, TrailBuilt sent me an invoice that had a statement on it, " We appreciate you trusting us to help build your custom ride." I did put my trust in TrailBuilt. In reality TrailBuilt violated my trust when they failed to refund the $49 for the balance beads even though they said they would. Why should I trust Kenda to refund the $765 with their reputation for not honoring warranties?

I have searched TrailBuilt's and Kenda's disclosed warranty information and there is no mention of a required deposit to perform a warranty claim. To require a deposit is unacceptable and possibly illegal.

Unfortunately, I've learned my lesson and suggest you DO NOT purchase wheels and tires from an online resource. Beware many of the online resources are the same company operating under different website names. I believe their email process is built to wear you down. I've asked for phone calls but have not got a response to those requests.

Don't be me. You just might receive a wheel and tire package where the tires are defective on arrival. Just buy local. You'll be glad you did.

One more thing. When an email arrived from TrailBuilt requesting a review on the wheels and tires, I gave a negative review on the tires. When I submitted the review a pop-up stated, "Your review has been submitted successfully and will be validated by our content moderation team." As of the writing of this review, my negative review has not been posted on TrailBuilt's website. Now I question if TrailBuilt censors their reviews.

Awesome experience! They were very helpful! Very knowledgeable staff!
We get tons of compliments!

Easy site to navigate, very helpful sales reps, product was as advertised and arrived in a timely manner.
Couldn't be happier with my entire experience with TrailBuilt!

I am restoring my truck an have plans of getting vision 17" wheels with some 33x 12.50 gladiator tores so I have great hopes fpr my futurre plans so thanks for the help!

I would like to express how happy I was with the purchasing process but the website didn't allow me to select the sidewall that I wanted facing out (Radar Renegades have two specific sidewalls). The day after I ordered my wheels and tires, I sent an email to customer service asking for the specific setup that I wanted and I received an email saying it would be taken care of. It took 21 days to receive my package and the first thing I noticed was that they were mounted with the wrong sidewall. Customer service instructed me to take them to a local shop and have them remounted. I spent $250 but customer service only covered $150. The shop I went to damaged the wheels and the paint started peeling. TB customer service first told me they could not do anything to help me because I had them remounted with another shop, and it was past their 30-day return policy seeing that it took 21 days for me to receive the delivery. After stating the fact that they were damaged because they were not mounted correctly, they said they could reimburse me $25 to buy a paint pen on amazon and they would send me a hoodie. After declining that they said they could send out a new wheel and tire but three of my wheels were damaged but they would only send out one wheel if and only if I had not driven on the tires. Trail built's website does not cover any issues like mine in their return policy. Now after 45 emails they are telling me my only option is a partial refund of $75 and a hoodie.