• Tradesy

2022 SITEJABBER AWARD

Tradesy

Overview

Tradesy has a rating of 4.68 stars from 9,887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.

  • Service
    479
  • Value
    232
  • Shipping
    234
  • Quality
    3573

Proactively asks for customer feedback

Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1

Instant Feedback

25,549 reviews

163
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What reviewers want you to know

Positive highlights

  • They get an A+ for customer service, I will buy with confidence.
  • Great shopping experience for excellent items for family... kudo...
  • 2022 Customer Choice Winner

Critical highlights

  • I found out their return policy is no returns only exchanges.
  • The lawsuits going around, if I'm not happy with the Rolex---I will return it and not be bound to site credit.
  • I've also had my funds say they went through on Tradesy but checked my bank account and no money was ever transferred.
How would you rate Tradesy?
Top Positive Review

“High quality items!”

Valeriya B.
3/22/24

I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few weeks if you live in the United States but it was still faster than other things I've ordered coming from China. It was presented well in a Chic Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!

Top Critical Review

“Unethical using COVID pandemic for a profit”

Maria R.
4/29/20

Tradesy changed its return policy, without disclosing it to the customers, which now requires that all returns must be send back to sellers, even thou the sellers represented items correctly and followed sellers policy. Normally Tradesy would be obligated to hold returned inventory. When I reached out to Tradesy, they said that "due to a pandemic we are not taking any returns". Tradesy warehouse is operating as every return is shipped to the warehouse, inspected by Tradesy staff, and than returned to a seller. So to say that because of the pandemic we are not taking returns is ridiculous. Not taking inventory is just more profitable for Tradesy and they are capitalizing given distressed market environment. Tradesy returns on average take about 8 weeks, and chances are that you will not receive your item back (there is a huge error rate in shipping labels), and if you do get your item back most the time it will be in terrible condition Tradesy has relaxed rules for buyers in terms of returns and buyers can return items after 10+ post delivery. I am still waiting for two items to be returned to me since February. As an ex seller I would not recommend Tradesy.

Reviews (9,887)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (726) shopping experience (553) return policy (174) site credit (121) bank account (39) delivery time (38) mint condition (31)
Thumbnail of user ashleyc1367
1 review
0 helpful votes
August 10th, 2022
Verified purchase

The Nice BB is beautiful. Here are a couple of things that bother me about Tradesy…I don't like that sellers don't have customer reviews, the seller says it shipped from Houston, TX, but it came from China, and ALL luxury items should be authenticated by Tradesy. I know that they guarantee it, but you are looking at spending more money for your own Authenticator to look at the piece, or you're shipping it off again to Tradesy. I am very happy with my LV Nice BB. It came beautifully packaged.

Thumbnail of user micheled738
1 review
0 helpful votes
November 2nd, 2022
Verified purchase

I was very excited about my purchase. However it would've been nice to know it was coming from Belgium and would take a month to receive.if I had known, it would've been a factor in me purchasing. I give it 4 stars because that's important information to know beforehand. Otherwise item is PERFECT.

Thumbnail of user mariak636
1 review
0 helpful votes
April 14th, 2021
Verified purchase

My experience has been positive. Tradesy 8s easy to use and navigate. I would recommend to friends who are looking for prloved items. However, as a first time buyer and user I am not 100% certain how Tradesy can guarantee all luxury items on its market place is legitimate. So, I would tell others to be cautious and do their research. My seller was quick to respond and my item was received in the time as promised. The bag I ordered was cheaper than other preloved websites, but I still felt for the condition of the bag it was still a bit pricey.

Reason I chose this business:

It had a good range of preloved bags and allowed a wide choice.

Reason I chose this product:

I wanted a biege colored Chanel flap bag for a long time but the prices on other preloved websites were well above my budget. I found Tradesy sellers (not all) offered more competitive prices.

Quality
Thumbnail of user rinam42
1 review
0 helpful votes
December 17th, 2021
Verified purchase

Overall, smooth transaction. I did have to contact the seller if my purchase would be ship soon after 4 days of the seller confirming the sell. Also, the bag came flat and with a musty smell.

Reason I chose this business:

Authenticated items

Reason I chose this product:

Looking for a Louis V travel bag

Quality
Thumbnail of user daisyk26
1 review
0 helpful votes
February 11th, 2021
Verified purchase

I always have a great experience shopping on Tradesy and the staff is one of the best in the world! But my experience with this seller was just okay. I tried to ask the seller few questions before I purchased and they never responded. I'm a seller myself and no matter what I always respond back to all inquiries as soon as I receive them. I don't understand why some sellers don't answer potential buyers questions it only takes no more than 5 minutes of their time and would most likely increase their chances of selling their merchandise. So my experience with this seller was whatever but Tradesy I always give 5 stars!

Thumbnail of user hollyt109
2 reviews
5 helpful votes
February 10th, 2021
Verified purchase

I love shopping on Tradesy. The only problem I've had is a part of the order doesn't get verified or I get to day 10 with no shipping information which is very frustrating if I need the item by a specific time and I then have to cancel the item. So all in all, I simply wish the sellers were more responsible in removing things that were no longer available, checking their email, and/or getting to the post office within 10 days.

Kind regards,
Holly

Thumbnail of user kathleenh1532
1 review
1 helpful vote
October 5th, 2022
Verified purchase

Only reason I'm rating 4 stars is because the listing was "like new" and the pockets were listed as clean but there's definitely crumbs and debris from use. There are also come markings from use where the strap buckle is. This was not in the pictures or noted. Pockets can be vacuumed but as someone who sells on other sites, always call out any marking - especially at this price point

Thumbnail of user xanebh
1 review
0 helpful votes
December 21st, 2020
Verified purchase
• Updated review

The biggest drawback to the experience is the low quality and sometimes deceiving pictures sellers provide and being unable to discern the actual condition of the product. Then you are stuck with an item which the seller has repeatedly said is in excellent condition and it's actually damaged/worn out. Then you have to go through the return process and it can all be pretty inconvenient.

Reason I chose this business:

Good variety of products at affordable prices.

Reason I chose this product:

I had been looking for this particular model and the condition was marked as ‘like new’.

Value
Shipping
Quality
People don't respond on time or at all and it's very...
December 11th, 2020
Verified site experience
• Previous review

People don't respond on time or at all and it's very frustrating. My debit card kept getting declined even though the site allows both debit and credit. I ended up using a credit card even though I didn't want to use it.

Reason I chose this business:

It’s a great place to find nice things in good prices.

Thumbnail of user adriennet47
1 review
0 helpful votes
May 15th, 2021
Verified purchase

Second purchase on Tradesy, first purchase with eLady. Would've given 5 stars but... The listing gave no indication that the bag was being shipped from over seas. Normally not an issue but I was ordering as a gift and didn't realize until it was too late that the delivery would take awhile.

All in all, another great experience with Tradesy and I'll be ordering from eLady again.

Service
Value
Shipping
Quality
Thumbnail of user ceciliac189
1 review
0 helpful votes
March 3rd, 2022
Verified purchase

Good experience purchase to delivery. Only 4 stars due to color of coat much darker and different hue from picture.

Thumbnail of user emmay38
1 review
0 helpful votes
January 10th, 2021
Verified purchase

I have always been satisfied with purchasing through Tradesy! Most of the items are as described! I will continue to be a Tradsey customer!

Reason I chose this business:

Tragedy Always have great buys!

Thumbnail of user treasuress
1 review
0 helpful votes
December 20th, 2021
Verified purchase

Upsetting because package was delivered to wrong address on Friday, but I just got my package today. I'm happy now.

Thumbnail of user gloryt3
1 review
0 helpful votes
June 7th, 2021
Verified purchase

I didn't get a description of the diamonds or gems stones in the bracelet. Can you stand that to me?

Thanks…. Glory

Thumbnail of user amys2148
1 review
0 helpful votes
October 23rd, 2021
Verified purchase

I had a Good experience with this seller. Sunglasses came in perfect condition and with their original case

Thumbnail of user chanels27
1 review
3 helpful votes
March 19th, 2021
Verified purchase

Bought a Dior bag and came in not as described, I believe it was because the seller cleaned it before hand and she had no idea it came in the state I got it in but whatever cleaner she used ended up actually dirtying the bag even more but I managed to clean it up with some wipes and it looks way better. The seller was kind enough to refund my money and let me keep the bag. Seller I bought from was extremely nice though and would recommend! Look for "Clinton Rooker"

Products used:
Dior purse

Thumbnail of user charlesr1476
2 reviews
0 helpful votes
December 16th, 2021
Verified purchase

Great site for purchase but checkout process was a little confusing. Also not clear on date of receipt. Would like specifics for who is shipping and ability to track shiptment

Reason I chose this business:

Christmas gift. Needed before December 24

Quality
Thumbnail of user anng587
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Had a little delay with communications but just a speed bump in the scheme of things. Seller was gracious and helpful during shipping process.

Thumbnail of user admm2
1 review
0 helpful votes
September 12th, 2022
Verified purchase

Very responsive.
Product received on a timely manner.
Product is too small to my expectation but in good condition.

Reason I chose this business:

Saw an item that caught my attention.

Reason I chose this product:

Like the color and price but size is too small.

Quality
Thumbnail of user laceym77
1 review
1 helpful vote
February 6th, 2022
Verified purchase

Good wallet. Wish i had seen better photos with flash because the print is rubbing off. Other than that i like it a lot

Thumbnail of user maggiem337
1 review
0 helpful votes
February 21st, 2022
Verified purchase

The bag came quickly and just as described. Packaged nicely and it's such a cute purse! Adding to my coach collection!

Thumbnail of user doram144
1 review
0 helpful votes
June 19th, 2021
Verified purchase

I honestly wanted to put 5 stars but the system wouldn't let me. My package came two days early and they messaged me every step of the way.

Reason I chose this business:

Had most availability

Quality
Thumbnail of user ebonyladawni
1 review
0 helpful votes
September 30th, 2022
Verified purchase

The shipping took way too long but it's the US Mail, I ordered them on the 9/6 they shipped on 9/9 and didn't arrive until 9/28. The shoes were amazing and worth the wait for sure! These shoes do run small which I wish I would have known in the description, but they are beautiful. Please size up when purchasing

Thumbnail of user christinet707
1 review
0 helpful votes
May 29th, 2021
Verified purchase

Fast delivery …… more scratches inside than seen on the site …. But over all I will use it and enjoy it

Thumbnail of user kristine100
1 review
0 helpful votes
November 23rd, 2021
Verified purchase

I purchased an expensive designer wallet over $300 and had no idea it was being shipped internationally. Also was worried that your site does not guarantee anything international. It should be more clear about where items are coming from especially if it changes the return options.

Quality
Thumbnail of user treassas
1 review
0 helpful votes
June 30th, 2021
Verified purchase

Loved item but disappointed not in original box. Send a message 3 days ago about box and no response yet

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From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

Company Representative

Thumbnail of user devo6
dev o.
Member Care

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