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Tradesy has a rating of 4.68 stars from 9,886 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
Proactively asks for customer feedback
25,549 reviews
I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few weeks if you live in the United States but it was still faster than other things I've ordered coming from China. It was presented well in a Chic Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!
Tradesy changed its return policy, without disclosing it to the customers, which now requires that all returns must be send back to sellers, even thou the sellers represented items correctly and followed sellers policy. Normally Tradesy would be obligated to hold returned inventory. When I reached out to Tradesy, they said that "due to a pandemic we are not taking any returns". Tradesy warehouse is operating as every return is shipped to the warehouse, inspected by Tradesy staff, and than returned to a seller. So to say that because of the pandemic we are not taking returns is ridiculous. Not taking inventory is just more profitable for Tradesy and they are capitalizing given distressed market environment. Tradesy returns on average take about 8 weeks, and chances are that you will not receive your item back (there is a huge error rate in shipping labels), and if you do get your item back most the time it will be in terrible condition Tradesy has relaxed rules for buyers in terms of returns and buyers can return items after 10+ post delivery. I am still waiting for two items to be returned to me since February. As an ex seller I would not recommend Tradesy.
I was looking forward to receiving my purchase because it was advertised as "New with Tags"; however, there were no tags, no original packaging... not even inside my item, and a label was tapped to the inner packaging box... as if contents shipped were also not in original box/packaging. As a result, I'm unsure whether this item is new or used— dissatisfied!
I chose Tradesy because of their high-quality products, supposed guaranteed authentication, and overall excellent customer service.
Promotion of high-quality products at reasonable prices
I ordered 2 bags. One order got canceled beyond my control and the one that did come wasn't exactly as described. Hoping I can return it without a hassle as this whole experience has been a disappointment.
Hi Ashley,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies.
We understand it is an inconvenience to spend the time it takes to find the right item only to have it arrive and discover it is different than the listing suggested. Or to have the seller cancel the order. While it is a challenge to prevent situations like this from happening, we do monitor seller return and cancelation rates. This helps us keep the site as healthy as possible for all users.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance with this return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
It is just new to me and a bit hard for older person.
But I hope I like the belt!
Needs the belt
Hi There,
We recently reviewed your feedback and wanted to follow up with you.
We are excited for you to receive your new purchase! Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Tragedy was easy to use, understandable, and sent just enough emails to let me know where my order was at without cluttering my inbox. The dress I ordered had pictures of the model wearing it off the rack. The dress that I got had a big rip on the side and along the back. Lucky for me they're both along the seam and I know how to patch them up, but the inside of the dress also has a stain which makes me question if it was cleaned before being sent. For the price I paid I would much prefer not receiving a used/damaged good, but that's what I get for not adding the buyer insurance
I’m trying to be more sustainable, especially with dresses that are for special occasions/will only be worn once or twice. With that in mind, Tracey’s was great to search for nicer clothes that could retain a second life.
I have a wedding to attend and wanted to wear a cute new dress!
Hi Jen,
We recently received your feedback and wanted to follow up with you!
We are so incredibly sorry the item you received wasn't in the condition you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or damaged, they can file a misrepresentation claim within 4 days of delivery.
If in the future you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
I think adjustments should be made. Location of product/seller should be apart of the listing. Along with 24 hrs to respond and 7 days to ship. I should not be contacting sellers myself to see when they'll be shipping a product I paid for. This is the 2nd time this has happened to me, where I'm contacting sellers about a product after so many days passing.
Hi Cerissa,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your valuable and honest feedback regarding your Tradesy experience.
I will be sure to share your feedback with our product team here. We're always looking for ways to improve and this feedback you provided will certainly help us in every way.
We do try our best to encourage sellers to communicate directly with their buyers. In situations where you might be having a hard time reaching a seller, we are more than happy to contact them on your behalf.
If you'd like an update on your future orders or simply have us ask the seller a question, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233.
Again I am so sorry you had this experience, if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
The item didn't ship until 16 days after I purchased it and then I found out it was coming from europe so it took even longer to get here. The packing of the item was secure but it was stuffed into a tiny box with no plastic wrapping around. Overall the item was fine just didn't feel very professional and I had no idea when to expect my purchase.
I've sold lots of items through Tradesy before.
Because it was unavailable on Bottega's website.
Hi Liddie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we give our sellers 10 days from the date of delivery to ship. You can always contact our Member Care Team and they would be more than happy to reach out to the seller on your behalf. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I'm not sure if I received the correct pair of pumps! I thought I was ordering a silver pair of Christian Louboutin; when they arrived I was not able to open because I'm dealing with a death, but this morning the box says ivory. They do not look like the pumps in the pictures... much lighter almost white in person look. With only one day left to return I don't have time for this right now. Plus, as I look on the seller's website it looks like they have another pair of pumps that's what I thought I ordered.
Hi Sonya,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I absolutely apologize if you felt like you did not have time for this. But do know we take item misrepresentation claims very seriously, and any seller found with a pattern of this will be removed from selling on the site.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
The handbag is very nice. As shown in pictures and as described. Even the very very minor imperfection is hardly noticeable in person. The seller did communicate with me but was vague about the delivery timeline. It arrived 4 days after the timeframe. Overall I'm pleased with the actual purchase but the delay was an inconvenience as I planned to use it all weekend for a trip and had to juggle my schedule for delivery.
So nice - such a courteous and prompt reply. Very helpful.
Selection and prices. Informative descriptions and ratings that are usually spot on contribute to my confidence as a buyer.
Good price point for a quality item.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen tracking delays become more common due to the pandemic and holiday season, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Huge selection.
Happy to find Width filter on shoes.
Great to be able to return.
People are not providing all angles on shoes or making sure their pictures aren't blurry or item isn't in a shadow. Or is that the responsibility of staff to make sure if this?
I'm not having luck buying my usual size. Maybe it was a fluke.
Overall I'm optimistic I can use this site for futher purchases.
Hi There,
It’s Roz from Tradesy, I really hope you’re staying healthy and well.
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. I see you’re a new member with us, welcome! We are happy to have you join our Tradesy family!
I am so sorry if you have been having difficulty with some of the seller's photos on their listings. We as our sellers to be detailed and take their time with listings. It is important to us that sellers have accurate descriptions of their items as well as clear photos of them taken in broad daylight. Additionally, we do clean all photos through a third-party processing system to ensure you are getting a well-rounded idea of the item you are interested in without any distraction from the background. Should you ever come across an item with a blurry image, or an image that leaves you with uncertainty, you can always call us directly. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at team@tradesy.com and any of our friendly specialists would be happy to assist further in either collecting more images from the seller or providing you with more information about the item.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything. We'd love to hear more from you.
Received a sunglasses but no case. But since it's was stolen from my car I'm happy that I had glasses back
Hi Svetlana,
We recently received your feedback and wanted to follow up with you! We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
I have another pair of Louboutin shoes that are size 39 1/2 and they fit comfortably - this pair does not fit. I realize that this is not the seller's fault, but I have to return them.
They arrived in a Priority mail box - each shoes stuffed in a Priority mail envelope - no shoe box, no tissue paper, no dust bag. Disappointed at this price point that this was not packaged better.
I have purchased through them before.
Wanted navy blue Louboutin shoes.
Hi Carole,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so sorry about the condition of the packaging for the Louboutin shoes! We encourage sellers to appropriately and safely package their items - I am so sorry this was not the case! I am happy to see you are working with our Returns team to process a return.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I wanted to love this bag. However, when I received the bag it had several water stains on the handle, the inside had what looked like pet hair all in the bottom, the inside liner also had make up stains and ink stains and the bag reeked of cigarette smoke. I feel that Tradesy should actually inspect the bags themselves before putting them online.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
While it isn't currently our policy to receive the item first before shipping to the buyer, we will be sure to share this feedback with our team! We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
It takes my seller more than 2 weeks to receive the package from Tradesy before she can mail my item out my item. I have to wait a total for a month before the item reaches my post. I understand parcel takes longer given the current situation but with other items that i have been purchasing within the states, none of them took so long. There were no updates as to the reason for the delay
I have been shopping on tradesy for years
It's an item that i am interested
Hi Denise,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered on Jan 9 and got my item on Feb 9. There was a significant delay because the seller didn't receive the shipping kit. I think it would be easier if sellers could print a shipping label and take care of it themselves, as I'm not even sure what the kit is. My item arrived in a bag wrapped in tissue paper and a rubber band.
Hi Sarah,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing your order, we're so sorry to hear that there was a delay in shipping due to our shipping kits! We provide our sellers with this kit option in cases where they would like our shipping/packing materials to send their items out, though, we have noticed that it has been a bit delayed as of recently. Please know that we certainly do advise and offer our sellers prepaid shipping labels if they're looking to ship it out sooner than later; we always try our best to help the seller as much as we can to ensure that our buyers receive their items as soon as possible.
Regardless, we apologize for the inconvenience this delay has caused, and we're glad to hear that you are enjoying your new shoes! I went ahead and issued $25 in Tradesy site credit. This amount never expires and will automatically apply towards your next order with us. We hope this restores just a bit of your faith in Tradesy!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
It was an easy experience. Purse is not in the best quality. I feel the pics posted make the items appear better in quality than the actual items. This is the second purse that I have purchased recently and they do not look like the actual item. There is more wear than what is shown in the pics.
My experience went well until it was time to check out. I work with the military and live in another country and I have an APO address and I was not able to check out using my address. It is of great disappointment that some sites have not rectified this issue. I should not have to ship my items to my family just to have them send it to me. It places more cost on me & time.
They had the item I had been searching for.
It was exactly what I was looking for
Hi Tijuana,
We're so sorry to hear that you were having some trouble with purchasing abroad! Do know that our team is tirelessly working to provide a more seamless and easy process for our guests - we are so sorry this was not the case for you.
Presently, to place an order on Tradesy you must have a US shipping address. So buyers purchasing from abroad do have to use a freight forwarder or sometimes they have it sent to a family or friend.
While this is currently our process for buying abroad, this feedback you provided will help us in every way. I will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction.
My experience went well until it was time to check out. I work with the military and live in another country and I have an APO address and I was not able to check out using my address. It is of great disappointment that some sites have not rectified this issue. I should not have to ship my items to my family just to have them send it to me. It places more cost on me & time.
They had the item I had been searching for.
First time I bought such a expensive item online, I didn't feel it was real after I received it, The box is all broken, how can I contact to sales people probably needed returned it. Sorry!
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Start Return” button on the item you would like to return, then select your return reason and submit the return request.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further. Alternatively, you can email us at team@tradesy.com.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered a pair of Valentino Rockstud wedges (brand new) and I absolutely love them. However, the shipping time was ridiculous. I placed my order on 3/16/21 (a Tuesday) and they were shipped out 7 days later on 3/22. I received them 10 days later on 3/31 so it took 16 days to receive my package and that seems like a long time for a $700 purchase. But overall, I love my shoes and got a great deal on them.
I love Valentino- especially the Rockstud collection and I usually buy them from luxury retail stores like Neiman Marcus but a friend told me she found brand new designer shoes on Tradesy at a good price so I decided to check it out.
Hi Anna,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We also wanted to take this opportunity to extend our sincerest apologies regarding the delay with your recent order. While we encourage our sellers to ship all orders out within 10 days, do know that you can always contact us if you're looking for an update on your order within that timeframe.
Feel free to give us a call at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be more than happy to assist. Furthermore, you can write in at team@tradesy.com and our team will respond as soon as possible.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Im a little hesitant on ordering from the seller compared to getting an item from the tradesy warehouse. I feel that sellers may switch out the authentic item with a replica. Im unsure how items are authenticated before they are posted for sell. Also the items are pricey, sometimes even more pricey if i were to purchase in store. This pushes me to do further research to see if i am actually getting a deal. The sellers also lag updating the shipment information. Ive had to contact them for the status.
Hi Kathy,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear about your authenticity concerns! Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas. If you ever receive an item and have authenticity concerns, please reach out to us and one of our friendly specialists can assist you.
Additionally, As a peer-to-peer marketplace, this allows our sellers to price their listings as they see fit. We certainly apologize if the item was priced a bit higher than the website price! You are always welcome to contact sellers directly to see if they’re open to negotiating their prices. Most sellers are open to offers within 15% of the listing price.
In the future, if there seems to be any kind of delay in the shipping please let us know and we will be happy to reach out to the seller for an update for you.
You can call anytime Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Or we can be reached by email 7 days a week at Team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The handbag arrived in Milwaukee WI from Dubai on 3/21/21, however was not delivered to me until 4/2/21. It was held in Milwaukee by DHL because the duty tax was not paid. I had to call Tradesy 4 times trying to get that taken care of. Finally, duty tax paid on 3/29/21 but bag still not delivered by DHL. I called DHL 8 times over this 12 day period and finally the bag was delivered on 4/2/21. The bag is very beautiful.
Hi There,
We recently received your feedback and wanted to follow up with you. We would like to sincerely apologize for the inconvenience this delay has caused you. We continuously strive to provide you with excellent service and are so sorry to have let you down. We're so happy to hear you do love the bag - It's gorgeous in the photos so I can imagine it's beautiful in person.
If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
To us, your feedback is everything, we’d love to hear from you.
Wallet was in fair condition, but piece of hardware missing which was disappointing. The little pull for the change purse part inside.
Seller packaged it very nicely.
Hi Evelyn,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry the wallet came in a lesser condition than what was described on the listing. We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here https://www.tradesy.com/returns/.
Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I love the bag but can't stand the smell. Very disappointing to spend that much and I'm not sure if I'll keep it.
Hi Beverly,
We are sorry your item did not work out.
You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available. (You may also file a Misrepresentation Claim if your item did not arrive as described. Learn more here).
How to file a Return:
- Go to your Purchases page and click the "Request Return" button
- Select your return reason and include any pertinent or necessary for our Returns team.
- Print your free return shipping label. If you cannot print from your device, save the label instead, and then email it to yourself or to a friend to print for you. Having trouble printing?
- You may use any materials to ship your return. Carefully package the item and all its accompanying accessories - including the dustbag, box, authenticity card, etc. - and then tape our label on top.
- Mail the package within 5 days. The item must be received at Tradesy headquarters within 10 days from the return request.
If you have any other questions, don't hesitate to reach out and we're happy to help!
The sellers were not totally honest. I had several convos with them and I guess they just say what you want to hear so you'll buy the products.
Great Deals and easy payment options
Hi Lernell,
We recently reviewed your feedback and wanted to follow up with you!
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
As a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. We know how frustrating it is when you don't get an answer or your purchase is canceled without warning, it can feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.
We can also always give you further insight as to the current status is of your purchase via phone call or email. Regardless, please let us know as we are happy to help. You can contact us with these requests or others at (844) 988-7233, our phone lines are open from 7 am-3 pm PST. One of our Member Care representatives will be more than happy to assist you.
Also If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us your feedback is everything, we’d love to hear from you.
Great Deals and easy payment options
Let my first say I really like my new bag. It is exactly what I was looking for. (Well tried to find a hot pink one). But it is in great condition. It matches the description perfectly and it what I wanted.
I am disappointed though that it took a week before the seller shipped it. And she did not respond to my inquiry. Nevertheless I have it and it is perfect!
After searching several sites including TUMI you had the item I had been looking for.
Business traveler looking for reliable product that is light weight as well as stylish.
Hi Edwina,
We recently reviewed your feedback and wanted to follow up with you!
Firstly we are so happy to hear that you love your new bag! That being said, we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. We know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.
Per Tradesy shipping policy, sellers have 10 days to ship out their item, however, we have found that they are just as eager to ship the item as you are to receive it, so they are usually very efficient! Next time, If you’d like, we can reach out to the seller to see if perhaps they may have just missed the confirmation email, or maybe it was another issue keeping them away. We can also always give you further insight as to the current status is of your purchase via phone call or email. Regardless, please let us know as we are happy to help. You can contact us with these requests or others at (844) 988-7233, our phone lines are open from 7 am-3 pm PST. One of our Member Care representatives will be more than happy to assist you.
If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us your feedback is everything, we’d love to hear from you.
Great products at a great value. I highly recommend Tradesy!
After searching several sites including TUMI you had the item I had been looking for.
I think I might place an embargo on any item I want where the seller uses fedex to ship. My package arrived somewhat mangled (on the outside; no damage to my item thankfully) and NINE DAYS LATE. To add to my dismay, fedex has No place where you can get a live human to speak with. It's all virtual systems with unhelpful generalized replies that make you crazy. Yep, no more fedex for ne, ty.
Other than that my tradesy experience was great. My item was only slightly more worn than the seller's description led me to believe. Nothing that a good dose of brass cleaner and leather conditioner won't cure. All in all -now that I have Finally received my order- I am a happy camper.
Tldr: fedex boo, Tradesy yay.
Had my eye on that bag for quite a while, and Tradesy hsd the best price and process
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Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Mz. Beezy
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the "Request Return" button on the item you would like to return, then select your return reason and submit the return request.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!