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Tradesy has a rating of 4.68 stars from 9,887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
Proactively asks for customer feedback
25,549 reviews
I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few weeks if you live in the United States but it was still faster than other things I've ordered coming from China. It was presented well in a Chic Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!
Tradesy changed its return policy, without disclosing it to the customers, which now requires that all returns must be send back to sellers, even thou the sellers represented items correctly and followed sellers policy. Normally Tradesy would be obligated to hold returned inventory. When I reached out to Tradesy, they said that "due to a pandemic we are not taking any returns". Tradesy warehouse is operating as every return is shipped to the warehouse, inspected by Tradesy staff, and than returned to a seller. So to say that because of the pandemic we are not taking returns is ridiculous. Not taking inventory is just more profitable for Tradesy and they are capitalizing given distressed market environment. Tradesy returns on average take about 8 weeks, and chances are that you will not receive your item back (there is a huge error rate in shipping labels), and if you do get your item back most the time it will be in terrible condition Tradesy has relaxed rules for buyers in terms of returns and buyers can return items after 10+ post delivery. I am still waiting for two items to be returned to me since February. As an ex seller I would not recommend Tradesy.
I bought a checkbook wallet that came to me not as shown or described, it crumbled in the corners when I first opened the wallet to examine it. This site made it extremely difficult to make a return, I had to explain why I was returning and then they let you know if your return met there approval.
I will never buy from Tradsey again!
Tradesy changed its return policy, without disclosing it to the customers, which now requires that all returns must be send back to sellers, even thou the sellers represented items correctly and followed sellers policy. Normally Tradesy would be obligated to hold returned inventory. When I reached out to Tradesy, they said that "due to a pandemic we are not taking any returns". Tradesy warehouse is operating as every return is shipped to the warehouse, inspected by Tradesy staff, and than returned to a seller. So to say that because of the pandemic we are not taking returns is ridiculous. Not taking inventory is just more profitable for Tradesy and they are capitalizing given distressed market environment.
Tradesy returns on average take about 8 weeks, and chances are that you will not receive your item back (there is a huge error rate in shipping labels), and if you do get your item back most the time it will be in terrible condition Tradesy has relaxed rules for buyers in terms of returns and buyers can return items after 10+ post delivery. I am still waiting for two items to be returned to me since February.
As an ex seller I would not recommend Tradesy.
I am very disappointed that Tradesy would allow counterfeits (not authentic) products to be sold on your site as authentic. I wish Tradesy would authenticate before the customer receives the product.
It is such a terrible feeling of "violation" when one spends over $2k on a product and find out you were cheated. I understand Tradesy will refund once its has been confirmed as counterfeit, but it is a hassle/inconvenience to ship back and go through this process to get refunded. Depending on how Tradesy resolves my issue, I may never shop nor recommend Tradesy to friends/family.
Hi Samantha,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
In regard to our authenticity policy, our team has multiple steps in place to help prevent inauthentic items from ever being listed or sold on Tradesy. New listings are meticulously examined and authenticated through Tradesy’s proprietary authentication technology as well as reviewed by a team of expert authenticators. Do know that listings that don’t pass our rigorous authentication process are permanently removed from Tradesy.
Regardless, I can certainly understand your reason for concern, especially if the item is of high value. Do know that we have a zero-tolerance policy with inauthentic items to help keep our buyers protected, but I'll be sure to share your feedback with our management team here. Perhaps we can look into getting all listed items pre-authenticated in the near future.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
This is to warn potential buyers from missing out on a purchase elsewhere, while Tradesy first wastes your time while requiring you to share all your sensitive information (name, address, credit card, phone number etc.), then holds up your money for a week (3-5 business days) - but only after CANCELING the purchase, because the seller apparently "no longer has the item".
This experience demonstrates that Tradesy cannot ensure delivery of the items on their website, which in turn leads me to wonder how they are able to ascertain the condition or even AUTHENTICITY of the item, as others have already mentioned. When all this is said, I also found it inappropriate that the site does not make it apparent WHERE an item is located, since in this case, the watch would apparently have to be shipped from Japan to the US, thus taking an extended period of time.
With so many other great sites out there, I wonder why anyone would look to Tradesy for reliable shopping of second hand luxury goods. I definitely won't ever again - and I will warn others from doing so!
The Louis Vuitton bag was destroyed and I was out of town when it delivered so technically I can't return it since they only give you THREE DAYS to return. This is insane and I can't even return my order. Never buying from here again, don't recommend unless you want to be ripped off or completely dissatisfied.
Tip for consumers:
If you buy from this site make sure you know what you’re getting into.
Products used:
Louis Vuitton purse
Hi Amelia,
First and foremost, we want to thank you for your honest and valuable feedback about our return policy.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I can completely understand how frustrating the returns process can be, especially if there is a limited timeframe to request a return and possibly being out of town. While this is currently our policy, I will be sure to share your feedback with our Returns team here.
Since Tradesy is a peer-to-peer marketplace, we believe in trying to make returns easy for both buyers and sellers. We want to apologize if this has not been the case for you.
If there's anything else you need please don't hesitate to reach out to us at Team@Tradesy.com. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered my first bag, and it arrived very damaged. Trades did refund my account after a review process. I ordered another bag, that took two weeks longer than it was supposed to arrive. The seller never responded to messages about delivery questions. Overall, I won't order from tradesy again.
Hi Kara,
Thank you for providing this feedback!
After reviewing your order, we're so sorry if you had been experienced a slight delay in shipping! There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID. Additionally, we've heard from a few buyers of this significant delay due to extreme weather conditions, which may have played a role in the delay of this shipment at the time of delivery.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
I will never use it again because getting paid is also an ordeal. It takes a very long time, and they charge you additional fees upon payout. That is on top of their commission fee. No other platform does that. The seller has to rush out and pay on top of the sell to ship the item and then the buyer gets to hold on to your item and money for over a week. My item was confirmed delivered by UPS on 3/21 and still haven't received my payout. I'll stick to Mercari and Poshmark you get your money within a few days of delivery with NO cash out fee.
Tip for consumers:
Just be aware how long your money will be tied up when selling on here and the fees are way over what the other sites charge and also be aware that they also take a fee out of your money for the payout.
Products used:
I've only been a seller not buyer.
Hi Amy,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about the trouble regarding our commission rate! We will be sure to share your feedback with our Product Team in hopes that they will revisit the sellers' commission structure.
We had been receiving some insightful feedback about our payout timeframe this year, which is why I am happy to inform you we've actually changed our fund's release timeframe this past Spring from 21 days to 7 days! Per our new payout policy, you will be able to withdraw funds at midnight on the 7th day from delivery as long as the buyer hasn't requested a return. We know this was a longstanding issue for our sellers and we had to change. That being said, we are still constantly looking for ways to improve our user experience, I will be sure to notate your feedback for our Product Team to review.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
After I use up my "site credit" will never shop with Tradesy again. I want a refund if an item does not work so I'll be shopping on POSHMARK or EBAY.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
As a buyer myself, I understand your stance on our return policy - getting your money back to the original form of payment is always ideal. While receiving site credit for a return is currently our policy, I will be sure to share your feedback with our product team here. We're always looking for ways to improve, I will do my best to advocate for our buyers.
In the meantime, we'd love to. Make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I received grey floral romper, which does not look like the picture advertised. Actually the romper is blue not grey. The style is totally different then what presented. See the picture attached below. Very misleading advertisement of the item.
The quality of fabric is really poor.
Unfortunately it was a final sale ($40), so I don't qualify for a refund. The romper is worth maybe $10. Well... live and learn. I will never buy from this low quality web site ever again.
Hi Lucyna,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
Regarding your Romper order, we're terribly sorry for the trouble here, especially if the item was not as advertised. While the item is currently listed as final sale, do know that I've gone ahead and issued you a full refund in Tradesy site credit. This amount never expires and will automatically apply towards your next order, should you decide to shop with us again!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
It took forever. Just arrived today at 5:51 pm ET. For a moment I thought it was coming from overseas.
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have.
On behalf of Tradesy and FedEx, I sincerely apologize for the inconvenience this has caused you.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Purse strap broke after 5 uses. Leather on area of strap was virtually shredded. Confition listed as "gently used:. No response from buyer or Tradsey
Hi Dawna,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further
I was very disappointed l received a delivery date and some how things changed and l received the heels 3-4 days later l had already purchased them from another website before they sold them l wasn't sure when my purchase was coming from Tradesy after the delay it went from being in my city of Houston to being in Denver the next day So Disappointing.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen these tracking delays become more common due to the pandemic, the holiday season, and weather conditions it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
The order took two weeks to ship when arrive no dust bag or box the worst experience since shopping with Tradesy and I'm long time customer
Hi Shareec,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy.
We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. We are so sorry for the inconvenience this delay has caused you.
Additionally, we encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance in requesting a return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Alternatively, you can email us at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
The purse has a broken zipper and some white residue in the bag that was never disclosed and when I tried to return it they send it right back to me to not order from this company try one of the other several I've used others in that great experience these guys are crooks
Tip for consumers:
Beware the items are shipped from the seller therefore it’s your word against theirs on the condition of the item. I have purchased used designer wear elsewhere and never come across this. I am out near $500 for a broken purse. It’s criminal what Tradesy is doing
Products used:
Chloe mini purse
Hi Lisa,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
We wanted to take this opportunity to apologize for the confusion regarding our return policy, as well as the trouble with your recent order! To further clarify, we do allow our buyers to request a return for any reason (including misrepresentation claims) within 4-days of delivery.
While we normally issue refunds in Tradesy site credit for fit/style issues, do know that if you feel that your order was misrepresented, our team will investigate further. I am happy to see you are currently working with our Authenticity/Returns team to resolve this issue.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I wear a size 7 shoe. But this seven she was so small it looks like a 6 1/2. And the final sale no return policy sucks. Not looking forward to doing business with you guys in the future.
Hi Denise,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery -even for final sale items.
In the future, I would recommend reaching out to us to request a return as a misrepresentation. Our phone lines are open Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Alternatively, you can email us at team@tradesy.com and any of our friendly specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The bag is so old and dirty. This does not look like the pictures posted. I want a refund.
Hi Daniel,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
I am so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
I'm trying to return the dress which is too small and Tradesy makes it veery difficult. I will never shop at Tradesy again.
Terrible.
Hi Jenny,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Regarding returns, I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe.
While this is currently our policy, I will be sure to share your feedback with our product team here. We're always looking for ways to improve.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
This was my first experience with Tradesy. First, I get a message from the seller days later that my shipment will be delayed due to something about having to change an address. I was expecting them by the latest Feb14th. They arrived Feb 18th. When I opened the box, the Louboutins were filthy inside. There is also a large stain on the heel which was the first thing I saw upon opening the box. Disappointing!
I have used other resell sites so I decided to give Tradesy a try.
I was looking for designer items for less.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
While my other experiences with Tradesy were excellent, this particular seller was less than stellar. Seller claimed to send purchase 3-5 business days. Wasn't thrilled as other sellers shipped the product immediately. However, at 5 days and without receiving any tracking number I contacted the seller asking if it was shipped? She replied it was shipped that day( 6/18) ordered 6/12 and would receive 6/24 Just received today 6/27. Don't think she shipped that day at all!
Had good experiences in the past.
I was unable to locate the size for this particular shoe anywhere else. Saks only had size 6 and the store didn’t carry that style, was discontinued
Hi Carrie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry for any delay in the shipment of your item! We know how frustrating this can be, which is why we always offer sellers easy ways to ship as quickly as possible using our FedEx prepaid shipping labels. Regardless, we have notated your feedback and will follow up with this seller to ensure delays like this don't happen in the future.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I sell on Mercari, eBay, & Poshmark. I used to sell on Tradesy but closed my acct today cuz it's awful. Sales are infrequent, fees are too high (to sell & also to cash out), plus it took over a week to cash out my earnings. They want to focus on higher end, luxury items but if customers have that kind of money, they're not likely to shop resale. Waste of time & money listing anything on Tradesy!
My order arrived months delayed and I'm not going to open the box, I just want to return it
My daughter attempted to buy a gucci bag off of this site (w/o my permission)went on the gucci website and the bag doesn't exist then I received an email saying it was being shipped from china!
Products used:
Handbag
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We completely understand your worry about authenticity concerns regarding your daughter's order. However, we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately.
We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. If for some reason you receive your item and still have concerns, we will provide you with a prepaid return label so you can ship it back to us to be inspected in person.
Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Otherwise, we can be reached at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I just received a Louis Vuitton crossbody. The description from the seller said in good condition with minor scratches and cracks. Well, the strap is cracked so badly that it is ready to break off!
Don't even know if it can be repaired! VERY DISAPPOINTED AND UPSET!
I thought when seller’s describe their items they would be honest with the condition.
Looking for a crossbody
Hi Ava,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
I ordered extra large rayban aviator sunglasses for myself to enjoy. I kept receiving messages from the seller telling me that they were going to have to cancel my purchase and give me a refund. They never mailed the sunglasses until June 1,2021. When I received the sunglasses they are not at all XL aviator rayban sunglasses. I'm so disappointed. I want a full refund. And a shipping label to mail back these fake sunglasses. Thank you
Hi Victoria,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Once you have requested the return, next you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return or sending in photos please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I have no complaints for the seller or the merchandise but I am very unsatisfied with the DHL delivery service and the fact that they require a "live signature" something that doesn't work very well for families which are constantly at work. They were not very accommodating and it was a hassle to obtain the package. I will not buy anything with DHL shipping. I hen I was finally able to get the day off to drive to the DHL location, there was a line of people with similar problems.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with the delay in receiving your order due to having to sign for the package.
For most orders on Tradesy, there will be a signature required. We are so incredibly sorry for the inconvenience this has caused! While this is currently our policy, we will be sure to share your feedback with our team in hopes that we can improve this process for our buyers.
If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Gain trust and grow your business with customer reviews.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Francine,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Gucci Checkbook Wallet (28088310) order, we're terribly sorry to hear that the item did not work out! Additionally, we're sorry to hear that your experience returning was not the greatest!
To further clarify, we actually ask all of our buyers who are returning items to provided images regardless of the return reason. This is important because we need to establish the condition of the item prior to returning it. That way if it is damaged during shipment or if the seller claims it has additional wear we’ll know it happened in transit instead of while in your possession. We just want to make sure that you're protected in the not-so-likely event that the parcel/item is damaged.
I went ahead and issued you $30 in Tradesy site credit for the inconvenience here. This amount never expires, and will automatically apply towards your next order with us. We truly hope this restores just a bit of your faith in Tradesy.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!