Trade Secret Reviews Summary
The company has garnered mixed feedback from customers, highlighting both strengths and weaknesses in its operations. Positive sentiments often revolve around the quality and variety of products offered, indicating a strong appeal among consumers seeking stylish furniture options. However, significant concerns have emerged regarding misleading information about catalog requests, leading to frustration and distrust. Customers have expressed dissatisfaction with the company's communication practices, particularly regarding the handling of personal information. This suggests a need for improved transparency and clearer messaging to enhance customer trust and satisfaction. Overall, while the product quality is appreciated, the customer service approach requires refinement to address these concerns effectively.
This summary is generated by AI, based on text from customer reviews
Take your details under false pretences! - I was looking for some futniture catalogues so that my husband and i can go through them and choose some new stuff for our house.
I came accross trade secret.
After clicking request a catalogue i entered my name, address and email, only to receive a message that they don't send catalogues but you can have a looksie on the online one.
Now if i wanted an online one, i would have find it! I wanted a hard copy! Obvously if i knew i would be offered an online version i would have never entered my details! I wrote to them saying that their information is misleading and they are taking people's details under false pretences and i also requested that they delete all my details from their database!
I better not receive any junk mail or similar!
I also gave them 48h to change their settings. If they fail, i will report them to the authorities!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members