• TouchUpDirect

TouchUpDirect

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Overview

TouchUpDirect has a rating of 1.4 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TouchUpDirect most frequently mention customer service, clear coat, and color match problems. TouchUpDirect ranks 191st among Painting sites.

  • Service
    24
  • Value
    27
  • Shipping
    22
  • Returns
    19
  • Quality
    23
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
21
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What reviewers want you to know

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Critical highlights

  • All in all the product is overpriced, the shipping is terrible and the customer service is seemingly non-existent.
How would you rate TouchUpDirect?
Top Positive Review

“Amazing customer experience”

Brian R.
6/10/20

Touch-up Direct provides a factory match paint. My order was a tri color Ivory Pearl that was dead on. What I never expected was the amazing ongoing customer service and satisfaction I received. This company went way beyond what I ever dreamed to make doing business with them amazing. I'm a real fussy guy about my vehicles and this company will always have my business.

Top Critical Review

“Buy somewhere else”

Gerry C.
7/24/22

Paint match was about 4 shades too dark (My veh. 10 years old.) Plenty of primer and color in the pen kit; however, the Clear coat was almost empty when received. All that work to result in an inability to apply clear coat. Really piss-poor product. No point in trying to contact Cust. Support so Im just going to order a kit from someone else and start again. My mistake for not researching reviews prior to purchase. I fell like I spent $70 at WISH! What was waste of time and money.

Reviews (50)

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customer service (11)
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