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TouchUpDirect has a rating of 1.38 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TouchUpDirect most frequently mention customer service, clear coat, and color match problems. TouchUpDirect ranks 191st among Painting sites.
No positive highlights yet
Touch-up Direct provides a factory match paint. My order was a tri color Ivory Pearl that was dead on. What I never expected was the amazing ongoing customer service and satisfaction I received. This company went way beyond what I ever dreamed to make doing business with them amazing. I'm a real fussy guy about my vehicles and this company will always have my business.
Paint match was about 4 shades too dark (My veh. 10 years old.) Plenty of primer and color in the pen kit; however, the Clear coat was almost empty when received. All that work to result in an inability to apply clear coat. Really piss-poor product. No point in trying to contact Cust. Support so Im just going to order a kit from someone else and start again. My mistake for not researching reviews prior to purchase. I fell like I spent $70 at WISH! What was waste of time and money.
My first order was very good, but I ran out of paint so I ordered just the paint. The single paint order was very poor. There wasn't even enough paint in the pen to wet the tip properly. I ordered again from another supplier. I can't believe that in the span of several weeks this company went from high on my preferred seller list to the bottom of the pile. They need better quality control!
Products used:
Bought touch up paint. Bottle empty
The good news is that the color appears to match. It will take another 6-8 coats to cover before I can be sure of the match. Before anyone asks "did you shake it well", yes I shock the heck out of it. I owned a body shop for 23 years so I know how to do a touch up. This is the most watered down touch up paint I've ever used.
Products used:
Touch up paint
People are nice to answer, but the 2018 pearl Toyota color doesn't match. See picture. I used primer, color base, color mid, and clear coat. Obviously the 2 darker spots are TouchUpDirect's 089 color.
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