Touch of Modern

I ordered something on 3/11/23 and as of today 4/24/23 I still have not received my order and have requested status updates several times. In addition, they advised they will not refund me since the sale is final. That would be fine if I ever received the order.

I've been a TofM customer since 2017. During that time frame, I've noticed that the product offerings have declined dramatically, and the fulfillment of orders has lagged. The merchandise offerings have been severely reduced in variety, especially in clothing, which has been the majority of my purchases. I'm currently waiting for an order placed; 6-17-23, promised in three weeks...

Placed a order for a bottle of Bourbon on 21 December. It is now 25 January and all I see is "PO Sent". If you don't want to wait...try another site. I can get a 65 inch tv in 2/5 days but a bottle is taking over 6 weeks!

After purchasing several items from this site. I wrote to report that an item I had purchased had worked for litterally, 2.5 seconds before totally burning out and showing 0 signs of life!

I basicly received a lemon. And all they had to say is: it didnt seem to have had a proof of warranty advertised so we cannot be of any assistance.

Thank you for washing hour hands of a product you are selling on your site...

Total middle man syndrome. Money is received. Thank you come again

BEWARE

I've bought several things from this company. Probably like 15 or 20 orders. The clothing I've bought from them, I really liked. But I've also bought several watches. And these watches were not cheap, ranging from around $250-$3300. I've had problems with almost every watch. There's a reason that these watches are heavily discounted. There's almost always something that doesn't work quite right on the watch. And you can't get your money back, or even cancel the order once it's been placed, even if it was 10 seconds before.

I shopped at Touch of Modern several times and some things were good, some not so good. Any who, I ordered something for Christmas and have not received it yet. I called no answer, they want you to email. It was not a problem of them answering all through the holidays. I emailed them they stated there is no refunds. The item is on the way. In the last email they stated Jan 15th They refuse to give me my money back and now we have a problem.

I ordered about 2 weeks before Christmas and am still waiting for the completed order (today is Jan 10)!

Pictures of items completely unavailable on more than a few occasions! Screwed up orders! Broken items

Touch of Modern sells made on-demand items mostly from Russia/Ukraine, etc. Made on-demand means that they (you) have to wait until enough orders are in to justify doing a run of the item at the price offered, which is often quite cheap for items such as socks, wireless headphones, etc. that can be compared to other items.

ToM also sells specialty items that cannot be compared to existing products on the market (such as a weird elevated camping tent for around $11.5k.

I bought a set of Liger wireless headphones from ToM ~18 months ago, used them maybe 30 times, they no longer hold a charge and complaints to ToM have gone unanswered. You would think that they would get back to me, even if just to say the warranty is expired and they can't help me. Not even that, even though they can now afford to buy TV advertising.

After 20+ items I've purchased over the years I would safely say 50% of it was garbage. I think the fact that they don't allow customer reviews on the site is very telling. Essentially this is a place for you to buy an item you already know and researched. If you're looking for a gift this isn't a good site partly because the shipment timeframe is very unpredictable. I have to mention that the customer support, service, and returns have gotten better. But even then, you'll only get a store credit.

I ordered two products, expensive products, for gifts. Once ordered, I noticed that they wont ship for weeks and they wont let you return anything. So if I get these expensive earbuds and they dont work, Im stuck with an over 200 dollar product that doesnt work. I sent them a communication to ask if there was an exchange option and of course they just blew me off. I will not be ordering from them again.

I have spent over $5000 with TOMO. Recently I had a credit to spend because I bought during a 'Spend $100, get $25 credit. They give you a certain amount of time to use the credit... fine. I realized that today was the last day I can use my credit... also fine. I spend some time searching for something I can't live without, finally add this item to my cart, only to realize the credit expires at 5pm pst. It was 5:14pst when I tried to check out.

This is ridiculous! Who does this? I saw the credit expires today. I assumed it expires at the end of the day like every other company. I am done buying from TOMO.

It came to me broken and I can not return the item This is the worse site I ever had to deal with I think I would like the product if I can get one that work properly

I have ordered three items. One was OK and the other two were cheap garbage that they conveniently made "non returnable." Buyer beware that most items cannot be returned, including items that are not labeled as having sizes on the website (i. E., they appear universal) and then do not fit.

Well never order again. Sucks you suck, you suck, you suck, you suck. You suck, you suck, you suck

I have bought some good products, and some I really like from Touch of Modern, and some I am greatly disappointed with. Overall I am giving only a 2 star because the food products are over presented, overpriced and not-so-good. And when I told them they i was greatly disappointment they only offered a less than realistic store credit. I still occasionally buy from them, but ALWAYS research the product for yourself first and don't buy the hype... and don't but the food (except Sea Bear Salmon) I have been a Sea Bear client for years and saw them recently on Touch.

Touch of Modern is a cool app to watch new cool products. But once you go crazy and decide to buy something from them expect to have your order extremely late or absolutely wrong items. I'm one of those people who got crazy and bought something from Touch of Modern and one order was 2 Medium shirts instead got 2 Small shirts. Another order was a magnet to hold your phone in the car, this one I received it after exactly a month. And when you try to contact Customer Service you will get the exact message shown below.
"We do not keep a lot of merchandise in stock at our warehouse. Cutting out warehousing costs gives us the ability to have these great prices and affords people the discounts they see for all our products.
Once the sale has ended we then place an order with the designer. Sometimes these items are made when we place our order and sometimes they are ready to be shipped out. Then once the items are on their way to us, we then ship to you."

I ordered a pair of shoes from this sham of a company at the beginning of January. Since have been waiting patiently to have these shoes delivered. I called them over a week ago and they tell me that do to a labeling issue the package would be delayed. It's been a week since they said that and I've yet to receive any evidence that my package been sent, other than a tracking number that links to a package that was supposedly delivered on Feb 2nd.

They tell me that this will be updated once the package is passed on to Cnada Post - But I'm not confident this will happen. As a 'sorry' touch of modern has offered me 15 dollars off the price of delivery which was a total of 30 dollars. So, ToMo has offered me a savings of less than 5% of the total price of the shoes for my frustration. At this point, I don't even care if the shoes come, the experience has been beyond frustrating and this will be the first and last time I trust or order anything from touch of modern. App has been deleted!