Touch of Modern

I was informed that a $1600 watch had been charged to my credit card. Within 5 minutes if the order, I emailed TOM to advise them not to ship the watch. They have no phone service so email is the only communication. 6 emails and a Facebook message gave yielded only roboreplies, so my credit card must intervene - but they don't even gave a phone #. What legit business Ford t take phone calls?

I have worked with the company as a vendor multiple times. After our last couple of campaigns, we submitted invoices for what Touch of Modern owed us for the products we sent in to them for their customers. We've waited almost a year now for payment - we are still waiting. In fact, we are still waiting for someone to just respond to our emails! It's absolutely the worst business I have ever worked with.

I placed an order in mid-July. Shipping costs were almost 50% of the item price. That was unanticipated but okay. It is now September 30 and nothing has been received. I contacted customer support but only received generic message about not having a tracking number for vendor direct ships. When I asked a follow up of how to resolve I received no response. This is a scam, avoid at all costs.

Used this site a few times over the past few years. Occasionally, the orders have arrived in a timely fashion and the merchandise has been good. However, most of the time the orders take a super long time to be delivered….if they ever are and he goods are not of the quality you would expect for the money.
Bottom line is they are overpriced, unreliable and not very helpful when there is a problem. Quite honestly I am surprised these clowns are still in business. Buyer beware. You can do much better and be treated better elsewhere.

Product arrived badly damaged. Was refunded for the product itself, but not for the $70 in shipping. Contacted customer support several times but NO response whatsoever. Was told to keep the product which meant that I also had to pay an additional $20 for the disposal at the city dump. Touch of Modern offers no customer support and not surprisingly, offers no way to directly review their service. Will never purchase from them again.

I ordered a watch on August 4,2023. They said I should have it by August 18,2023. I am still waiting for the items I paid for. My guess is they sold more than they had and now are offering money back. I don't want my money back I want my watch that I bought.

I have been with this company since 2019. As of late their service has been deplorable. I order products that are never delivered or take forever to deliver. Worst of all most of their products have no refund or cancellation clauses which means you lose your money and get no product

Unfortunatly for the second time in 2 years, they left us without paying invoices and even worth they dont reply to any of our request for payment schedule. Not a platform to trust anymore...

The concept of the platform is great, yet they have major logistical problems. Customer service is by far the worst I've ever experienced. Such a shame because the company has appeal. Unfortunately, they don't understand that economics is defined by the production, distribution, and consumption of commodities because they fail in the distribution part therefore consumers can't consume. Seasonal sales are a trap. By the time you get a seasonal item delivered the season is over. So expect to use your Halloween products for Thanksgiving.

Company is a scam. They charge your credit card then after few months claim manufacturer unable to provide the merchandise, or order got lost then another few months before you get you money back.
Even if you are luck you get something which was not the original order.
My last order took 5.5 months to be delivered. When I received the box it was totally different merchandise which I could get 20% cheaper from Amazon.

Inflated shipping costs, materials that never show up, abysmal customer support. I have bought from them many times over the years, but as of the last few months they are no longer operating in a fashion that provides any value to their customers. They are unresponsive, shady, and they attempt to drag transactions out until they are no longer able to be reversed on your credit card. DONT DO IT!

Never got my order. Three months has gone by. Contacted Touch of Modern 4 times asking where my merchandise is and requested refund. They never got back to me. Only got an automated response that they will request a refund from the supplier. Will never do business with them again. In fairness I have placed orders in the past and eventually received them. Now I realize it's just a matter of time before they will stiff you.

Items never arrive. It's impossible to speak to a real human. You just get automated response emails from a bot that lie to you and ensure that the item will arrive in a few days. This goes on for months with each response pushing the arrival out a few days. Item never shows and you get no refund.

The tracking numbers below are two such items that have been missing for months. Never received a refund or even a response from Touch of Modern despite multiple inquiries. Avoid this company.

I purchased a jacket from TOM which took several weeks to arrive. I requested size XL to have a bit of extra room for layers. With only a tee shirt on, I could not even get the jacket buttoned, probably close to a medium in reality. I requested a return and was told "sorry" returns were not accepted. Quality of the jacket made me realize this was no bargain either. I suggest buyers go through other more trustworthy sources which stand behind their sales. I am closing my account with these guys and spreading the word of how they operate.

This is a warning to everyone trying to buy alcohol from this site. I have 3 open orders dating back to February, they have collected the money for them and I have yet to receive any product. They wont refund my money or provide feedback on when (IF!) it will ever ship. Worst customer service ever. I will never buy anything from the again.

Ordered shirts in June. No word from them for 2 months. Got a reply saying shipment delayed until 12/31/23 and offered me a $10 store credit lol. Never heard from them again after I requested refund.

Save yourself time, money, and frustration. Do not use their application or order anything from this company. I was hung up on over a dozen times just trying to contact customer service. Was charged and paid for merchandise that was never shipped. Honestly, I can not believe they are still in business.

Unable to unsubscribe from
Touch of modern. Their link to unsubscribe doesn't work. When you click to unsubscribe or modify all you get is a blank page.

I placed an order on November 30,2022 as a Christmas gift. As of today 1/26/23; I have yet to receive the order. It is in PO status, which me they are waiting for it from the manufacturer. Reportedly, the item was supposed to be shipped in 1-2 weeks. This is unacceptable and unbelievable. Never again! Needless to say it won't be a a Christmas gift, maybe, I might get it by this coming Christmas. Oh, can't show a picture, I don't have the item. Buyer please be aware!

It's been over 45 days and I still have not received my order. I left several messages with customer service and still don't know when my order will arrive. I sent another email to customer service to cancel my order and refund my credit card. Let's see what they say. As a first-time customer of TOM it's unfortunate that my experience has been negative because I will not order from them again.

This has to be the most disrespectful company I have ever done business with. They will not ship my item, no refund, no status update, they simply will not communicate at all. Stay away from this site! I have been robbed of $147.00. I am on a fixed income and need every penny. Abuse of the elderly at its worse!

I used to really like this site until recently. In the last 6 months, I have ordered 6 things and received 1. They don't return my messages or inquiries. They just ignore me and say one thing while the cameras at my apartment say another. Who do you think I'm going to believe? My eyes or some customer service announcement. They make you by insurance for whatever you buy but its just a way for them to collect more money.

Beware of purchasing from this company. If the price is too good to be true then you'll be waiting for over a month and receive an email stating your order is canceled with no explanation whatsoever. Poor business model.