• Total Sports Shop

Overview

Total Sports Shop has a rating of 1.81 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Total Sports Shop most frequently mention customer service, football kit, and trading standards problems. Total Sports Shop ranks 2nd among Basketball sites.

  • Service
    49
  • Value
    49
  • Shipping
    47
  • Returns
    44
  • Quality
    47

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
7
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What reviewers want you to know

Positive highlights

  • Great kits, excellent customer service and quick delivery.

Critical highlights

  • Am reporting to trading standards and action fraud!
How would you rate Total Sports Shop?
Top Positive Review

“Thanks”

Frank N.
12/27/21

Football is my life. I spend a lot of time with friends and football. Your store helps me buy everything I need for this. Thank you for that.

Top Critical Review

“They sell fake kits and forget about a refund”

Francis C.
4/24/23

Ordered an Arsenal kit for my son. When we got it the quality was terrible, and it didnt look genuine at all. One wash and all the lettering was peeling off. Requested a refund on Jan 4th, and despite lots of chasers I have never received any reply. They are a total rip off, selling fakes and £50 lost. I would advise you to avoid these guys. PS - got him a new shirt for his birthday from the Arsenal shop - washes fine and difference in quality is amazing!

Reviews (274)

Rating

Timeframe

Other

Reviews that mention popular keywords

trading standards (16) customer service (48)
Thumbnail of user yannikm
1 review
0 helpful votes
December 27th, 2018

I ordered a Liverpool junior away kit with a name on the back, premier league badges and socks. This was a Christmas present for my son. The top and shorts with name on the back of the top were delivered but the shirt was missing the premier keague badges and no socks arrived. On 23/12/18 I emailed Totalsportsshop who replied saying the socks were despatched separate and they could refund the additional £6 that I paid for the premier league badges and apologised for the inconvenience. I emailed back confirming that I would like the refund for the premier league badges and asked them to confirm when the payment was complete. I also asked when the socks were despatched. I received no reply. On 24/12/18, I emailed again with a picture showing the shirt without the premier league badges and asked when the refund payment would be made and asked again when the socks were despatched. I have still not received a reply.

I am really disappointed that they could not get the order right espeially as I paid for the optional extras of socks and premiwr league badges. Given the lack of response to my last 2 emails I am concerned I may never receive the socks and may not get the refund for the badges or the socks. I hope this is not the case.

I would not recommend Totalsportsshop if you want to be sure you get what you order.

Thumbnail of user annec95
1 review
0 helpful votes
March 21st, 2017

I ordered a Chelsea football kit with name and number (Hazard/10) on 7th March, it says on their website if it's not a popular player and number it can take up 7-10 days to get it printed, so fair enough, it could've taken till 17th March to get it printed but I'd expect Hazard to be a popular player. In my opinion the kit is a good fake as it says it's produced in Thailand and if you look on the Adidas website it's produced in China and also the shorts are missing the 'climacool' label on the back right which the ones I received don't have. It's a very good fake but it's definitely a fake! I know that I was mistaken by the cheap price but other legitimate website had their shirts reduced and it didn't occur to me that it might be a fake as it seemed a legitimate website. However, they business attire is shocking as they blatantly lied to me in an email about when my package was dispatched. They confirmed that my package was dispatched on 13th March but only received it today and the stamp confirms it was only dispatched yesterday 20th March.
If you want a genuine product then buy from legitimate online shops, i. E. Adidas, Chelsea Megastore, JD Sports or Sports Direct.
I wouldn't buy from them again.

Thumbnail of user johnm233
1 review
3 helpful votes
September 2nd, 2013

Having placed an order with them for a Kids Barcelona strip without any personalisation on 22/08/2013, I would have expected a relatively quick shipment, however despite payment being taken on the day of the order it is still showing as processibg 11 days later, and When I try to obtain a dispatch date I just get the same old pre- prepared responce, I now feel that I can kiss goodbye to my money as I feel getting my money back will be as hard as getting the goods if not as impossible. Learn by my mistake give them a wide berth pay a little more and buy locally, it will be a lot less hastle and at least you will have something to show for your money.

Extremely peed oof and frustrated by my gullability in trusting these people.

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Billy B.
Typically does not respond to reviews

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