• Tory Burch LLC

Tory Burch LLC

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Overview

Tory Burch LLC has a rating of 1.44 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tory Burch LLC most frequently mention customer service, credit card, and business days problems. Tory Burch LLC ranks 279th among Designer Clothes sites.

  • Service
    25
  • Value
    26
  • Shipping
    23
  • Returns
    22
  • Quality
    25
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I placed an order with for Tory Burch flip flops to be shipped internationally for a friend's birthday.
  • I call customer service and they tell me we cant help you with anything.
How would you rate Tory Burch LLC?
Top Positive Review

“MARK”

niloofar s.
12/8/22

I WOULD LIKE TO WEAR TORY BURCH OR JUST ANY BRAND NAME CLOSE IM A DOCTOR AND I WORK HARD I TALKED TO MARK HE IS A HONORABLE PERSON. HE REALLY MADE MY DAY HAPPY HE APPRICATED ME SO MUCH THAT MATTERRS SO MUCH TO ME GOD BLESS HIM, THAT MAKES ME CRY. HAVE A WONDERFUL DAY MARK I HOPE GOD BRINGS IT FOR YOU.

Top Critical Review

“Flaking flats”

Kerry M.
2/8/24

I received a pair of Tory Burch gold flats for Christmas. After wearing them twice the gold started flaking off! I exchanged for the mini drivers in pewter and dang it they started flaking too! WTH! Back to Nordstrom I go for a different brand I'm dive with TB!

Reviews (147)

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Reviews that mention popular keywords

tory burch (80) customer service (68)
Thumbnail of user rebeccas2279
1 review
0 helpful votes
August 15th, 2022

I've nothing but wonderful customer service. The quality of my purchases are top notch. Returns easy

Products used:
Sunglasses, tote, shoes, apparel and fragrence

Service
Value
Shipping
Returns
Quality
Thumbnail of user niloofars1
1 review
0 helpful votes
December 8th, 2022

I WOULD LIKE TO WEAR TORY BURCH OR JUST ANY BRAND NAME CLOSE IM A DOCTOR AND I WORK HARD I TALKED TO MARK HE IS A HONORABLE PERSON. HE REALLY MADE MY DAY HAPPY HE APPRICATED ME SO MUCH THAT MATTERRS SO MUCH TO ME GOD BLESS HIM, THAT MAKES ME CRY. HAVE A WONDERFUL DAY MARK I HOPE GOD BRINGS IT FOR YOU.

Thumbnail of user carolinel100
1 review
8 helpful votes
June 29th, 2019

My mother shipped me a gift from Tory Burch in Atlanta. I had to exchange sizes and went in to the store at King of Prussia. I normally do not shop at Tory Burch since it is way out of my price range. The sales associate at this store was very nice and helped me find the correct sizes for my two items. Because there was a new sale, I also had credit and was able to buy a pair of flip flips for my teenage daughter who was with me. She was very excited. The items were beautifully packaged and the whole experience was wonderful, due in great part to the customer service.

Thumbnail of user christinag157
1 review
10 helpful votes
May 30th, 2019

My daughter broke my beloved Tory burch sunglasses that I got as a present from someone very special.

My husband suggested to call, and I scoffed him off saying, " what are they going to do about it?"
But I did call, and because my friend ordered them online, the VERY nice lady in S. Fla who helped me, put all of my uneasiness to rest. Not only wasshe able to look up the order, find it, and not only did I not get charged for ANYTHING, they sent me a brand new pair (overnighted) at no charge! She was probably one of the nicest people I have ever talked to! I don't remember her name, but I do know she has a daughter that is a special education teacher down there. Super sweet! It completely made my day, week, and month! I hope somehow this review can make it to her!

Thumbnail of user ashleyp309
1 review
0 helpful votes
July 22nd, 2019

Had to return my sandals 4 times because they were a gift and they were the wrong size 2 times and the wrong color twice. Had no problem with return labels and were very professional with communication regarding the return!

Thumbnail of user michaelw308
2 reviews
1 helpful vote
January 18th, 2021

I not only get $50 birthday coupons I get several other $50 off or $100 off coupons throughout the year. It can be added to sale items or additional 30% off. So, you get very high quality items at a nice price!

Thumbnail of user kellym43
21 reviews
125 helpful votes
April 12th, 2013

Love this site! There are always sales going on (usually around holiday weekends) but either way it's really user-friendly, and make sure you sign up for their newsletter, I got a discount code when I did!

Thumbnail of user lanef
121 reviews
355 helpful votes
January 2nd, 2012

http://www.toryburch.com/ is the real tory burch site that is tied to all the stores and outlet stores. When they have a sale it is the best ever! With great customer service and fast shipping. My only complaint is they will mark items down left and right- so you need to watch everyday to get the best price. It is worth the hunt if you are a tory fan! Really great site for tory items and great prices. If you have an issue go into your local store and they should be able to help- the customer service is so much better.

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About the business

Free shipping & returns on all orders when you shop Tory Burch for Women's Designer Clothing, Dresses, Shoes, Handbags & Accessories.

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