Torrid

Orders so don't bother paying the next day charge. Every single time my has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

UPDATE: I posted a poor review about two weeks ago and have to change my low score to a high mark. I called customer service once again and they replaced one item and refunded the other. The customer service agent was very professional, helpful and efficient. Thank you, Torrid!

I love torrid so much. Almost all of my purchases from them have been cute, trendy, well-fitting, whimsical and overall comfortable. I love the clothes because they are good quality.

Over the weekend I went to Topeka Kansas store in the mall. First time ever and the 3 ladies in this store was amazing help. I never shop for clothes for myself. I tried on 2 pair of jeans and omg they fit perfectly. I told the ladies I have never in my life found a pair of pants to fit and feel so great! These ladies made me feel comfortable. I don't live near by but when I can I will go back. I definitely will by on line. The clothes just feel amazing.

I bought the biker shorts with pockets so comfortable run a little big for the price couldn't go wrong and love torrid cash

This store is a good store! I got what I needed from this store. This store has interesting items. This store has stylish items.

I've never had a bad experience with Torrid. I've managed to find some very good work clothing that doesn't look too young, but isn't frumpy either.

I've never ordered anything from them but I ordered a lot today and I'm not for sure my regular clothes size because I wear a 4X 5x in regular clothes so the highest they go is a 30 do you think they're going to fit? I tried to do a question but it made me do a review LOL

I love shopping here, I love that the sizes are in smaller size but the actually sizes are larger ( 2= 18-20 etc) I shop there twice a year ( if not more)

I want to the Torrid in the Fashion District the young lady name Jay was awesome and very helpful I was looking for a Strapless bra for my daughter who is very top heavy 44H Jay took her time getting the Measurements helped my daughter try it on and even gave great suggestions unfortunately they didn't have her size in the store at the time but was very helpful with helping me order it online Thank You so much Jay we will be seeing you soon

I Love my new Torrid Midevil Blue Babydoll top WOW comfy stylish and the color Love it the Peplum fabric is so comfy and light I'll wear this with my Torrid Pixie Leggings oh yeah you definitely have a great Quality Fashions and the Torrid Burnout Jacquard Lace Dress looks Great on me I don't look or feel 57 Thanks Torrid for the Great Fashions and the Staff are Lovely

I am sales shopper at Torrid. I usually find great deals and love their stuff. Plus their items hold up really well. You can't go wrong.

Not sure how long they been around but I just found them and I'm super happy! Big girls deserve beautiful clothing too! A bit pricey but worth it!

The last time I was on the website I had a little problem. I was hitting add to cart and it would say it did but it was not in my cart. Some of my things would go into the cart but not everything. Other than that I have never had a problem and I love shopping there. There are always a few coupons avaible or there is always something good in the clearance section.

Amazing selection of clothing for big girls. What I like is that the clothes don't look like "old lady clothes". Large selection of alternative women's wear. Have always been happy with their delivery. Love it!

So easy to use and find exactly what you're looking for. I check in weekly at a minimum to see new products. They send email coupons and reminders, without crossing the threshold of spam. Love this store, love the site.

I just want to say a great big thank you to all of the girls at the Torrid in Flatirons mall, Colorado. My daughter and I brought in our transgender friend to find some clothes. All of the sales associates were incredible and nonjudgmental. They were all willing to help and advise our friend. We really appreciate your great professional service. Thanks for being so sweet and making us feel so very comfortable.

Torrid in Willow Grove Mall has the best customer service from start to finish,
The girls always help both me and my daughter find just the right clothes!
I find their clothes excellent quality and they last for years.

Pricey but worth it.

The store I went to in louisiana was awesome. As a bbw crossdresser, I received the best customer service from the 2 ladies there. One, herself was a bbw and we shared the same styles and she went above and beyond to be the best help she could.

I love them so much. My first time shopping there and I am so impressed. I've been looking for homecoming shoes for soooo long since I have wide and long feet. Then I found the shoes online, called, then went in to try on to make sure that they would work. They don't carry heels in store but the people working at the story were the nicest people and went to the back to check what have gotten returned. I was thinking to myself that the stars would have to align in order to have something that would work. They obviously did, because I wound up with the perfect shoes exactly what I was looking for and better yet they don't even sell them online anymore. This is now my favorite store and will be going back often.

I am a male crossdresser. The store staff is wonderful, very helpful,, and has always made me feel comfortable while shopping. They doo a great job helping me pick out items. Torrid is the only store I will ever by my bra and panties from. Their selection is always very good. I love they have a good number of matching bra and panty sets. The fit, comfort level is great. I have shopped in store as well as have had the store order items for me. I will be Torrid girl for ever.

Absolutely love Torrid. No issues with funds ever, yes they can be a bit slow with orders, but they are always traceable and I am a International client. Deals are amazing if you can catch them like haute cash and other online 1 day promos. Returns take some time as well, but everything has been credited back with 1-2 months (this could be because of my location). Quality and one of a kind designs. Especially for the girl with a little more ;)

I am personally SHOCKED to see Torrid's reviews so low.
Torrid is the only store I shop at and I have been to numerous stores as well as ordering online. I have NEVER had an issue ordering from them and every single employee that I've met in each store has been really nice and helpful. I do most of all my shopping at the Rio Store in Gaithersburg, MD and customer service is always five stars. The store is always clean, they always welcome me when I walk in, let me know what sales are happening and we have great conversation while I am shopping the store. I have only had one issue ordering online but Torrid was quick to e-mail me and let me know that my order was going to be delayed and had already refunded my shipping money without me having to ask. Now I am a platinum shopper so I don't have to worry about that. I personally haven't dealt with calling customer service for any issues so I can't comment on that but if you have an issue and can't get help on the phone, try going to your local Torrid, you can return products ordered online, in-store and the employees are always so helpful!