Torrid

I love torrid beyond words can express. I have tried multiple stores in the past but something always was off, whether it was the quality of the material or just sizing issues, etc. I would have given Torrid 5 stars but I do wish that the pants were just a little cheaper than what they currently go for.

I have never personally had a shipping issue with any of my orders but I do know that I have tried on 3 different occasions to use my Torrid Credit Card and it seems like every time I am unable to do it, which when I online shop the total isn't that much so I just use my bank card. However, I would purchase more if I could use my torrid credit card. Not sure if it is necessarily a bad thing to not be able to use my card or not, considering it controls what I am actually buying/spending.

I recommend that if you have a large order though, it would be better to just go to the store if you can, and do smaller orders online.

I love torrid, but their custor service sucks. And I felt like a idiot by the reps expressions for my concerns over the phone. For plus size clothes and the prices we pay, ya think they had more friendlier customer service people. I found long as I found my right size after a couple tries, I dont have the need to speak to a rep. I figured out how their sizes run and when I need to go up or down a size or order what I need. AVOID CUSTOMER SERVICE!

I personally love this store. The prices are a bit outrageous though. Being a plus sized girl on a budget is tough, especially when a lot of their items are so beautiful, and look actually flattering, but the price is a little rough for me to swallow. Never had an issue with customer service/returns. I ordered online once, and selected the wrong dress. Not only did they happily return it for me, but matched the online cost i got with coupons and free shipping to store.

Really the best selection of cute plus size clothes. Significantly more cotton and rayon options than competitors. Clothes are typically good quality (but occasionally have designs easily damaged in washer) clothing, the majority of shoes are not great quality - but they are also one of the few stores I can find boots that fit my calves.
Prices are generally excessive - but they have a number of excellent sales.
It is inconsistent whether you can leave a review - which is frustrating.

Excellent plus size clothes. They are very fashionable with very affordable prices. There sales people, are very helpful. My only complaint is a lot, of their shoes are made from manmade materials. They also have stores in Canada. Id really recommend them, for all plus size women, but especially women that are new to plus size fashion.

Ok, let me first say, Im the biggest Negative Nancy on the planet. You can check my Yelp page, and all of my Amazon and Ebay reviews. Im rarely happy with anything. But I do like Torrid. Yeah, they put way too may sculls on their clothes. But Iv personally never had a problem with returns. Store back to store, or online back to store. It gets such high marks cus they have such fashionable jeans that have TALL length. Im a tall AND big girl. Its nearly impossible to get a pair of pants with a decent inseam. Also big points go to them, because anytime I bring my skinny friends or family shopping with me to Torrid, they end up buying more stuff than me. Not even sure how thats possible. Is it my favorite Big Girl retailer? No. But I have no beef with them. And trust me, thats saying something.

The sizing has been consistent most of the time. The clothes are cute and this year they have more design options than just skulls on everything. I'm very careful when I buy and make sure I'm sure. I have never returned anything because of the difficulty in doing it. They do not come with a shipping label and there is not a way to order online. Some sale items are no returnable final sales so be careful with that. I have found the sport bras very inconsistent in size. The arms on the t shirts used to be too tight, but they seemed to have fixed that issue. I find their sizing to be more consistent than modcloth. I continue to buy from them very carefully.

I was a little surprised reading the reviews for this company. I do agree their prices are kind of ridiculous but I have never had an issue with the quality of the clothing or the customer service. I have bought quite a lot from Torrid and will continue to do so because, for me, everything has always fit perfectly, is great quality, and makes me feel confident. I will say though, they used to have a lot of different styles and now when I am scrolling through their new stuff I feel like I am looking at the same things over and over. Kinda boring. It is a good place to get basics, but basics shouldn't cost that much.

I ordered several items from this store. I was really impressed by the amount of special deals they have on the site. I was very happy with the service, and the quality of the clothes I received. I will probably use this site again in the future. I really like their selection of clothes.

I've shopped from both the actual mall store, and the online store. The service online for orders, cannot compare to what you recieve in an actual store. For the most part, my online order experiances were wonderful. My items would actually arrive sooner than quoted from shipping! The reason I gave 3 out of 4 stars, is that I had placed an order, that included underwear. One of the items I recieved, was in the wrong size & color. I contacted customer service for help correcting the mistake, and because of the kind of item (underwear), could not be returned or exchanged, being what it was, I would have to pay shipping again, to recieve the correct item, as I'd originally ordered. I'd hoped that at least since it was the company's fault for the incorrect item being sent, they would pay to correct the matter, or at least refund me the cost of the item & shipping, then charge me again for it to be sent. Instead, I had to pay for shipping. Twice. Having already paid shipping for the order, it doesn't strike me as right, that I should have to pay for their mistake to be corrected to as it ought to have been from the start. So now, I only will purchase undergarment items from in-store, and everything else I would order on their website. I reccomend this for others as well.