• Topshop

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Overview

Topshop has a rating of 2.29 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Topshop most frequently mention customer service, and credit card problems. Topshop ranks 138th among Designer Clothes sites.

  • Service
    8
  • Value
    5
  • Shipping
    8
  • Returns
    3
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No one has responded to emails and customer service is not available.
How would you rate Topshop?
Top Positive Review

“Cutest crop top - Its the volume sleeves for me!”

Taja.Mamoyo ..
5/2/21

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Top Critical Review

“Never received purchase and no customer service response”

Jay W.
1/15/21

DO NOT BUY FROM THIS COMPANY! I ordered some jeans online and never received them. No one has responded to emails and customer service is not available. So disappointed.

Reviews (90)

Rating

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user feranmif
3 reviews
0 helpful votes
October 7th, 2022

Very good quality, even the cheapest clothes had good quality for a nice price. I enjoy topshop a lot

Thumbnail of user susann202
Susan N.
13 reviews
11 helpful votes
November 17th, 2015

TopShop has really nice staple pieces to go into autumn/winter. Their long sleeve top, my current fave, is good to wear alone or to layer under other clothing. Ordered a black as well as the red. Love them both. Nice, comfortable material. Fits my bump perfectly and gives a really nice silhouette. Will last me throughout my pregnancy I'm sure, as it is a lovely stretchy material. I'm very pleased!

Thumbnail of user geoffs21
2 reviews
4 helpful votes
February 27th, 2018

I love topshop they have the most affordable clothes that are good quality. This company is always up to date on the most recent trends. Highly suggest.

Thumbnail of user bribrin
1 review
1 helpful vote
January 4th, 2018

I had no problems with My online order. I ordered my coat December 27th and they said that it would not be here until January 5th and it arrived today which was awesome. The only con i would say would be they did not send me a tracking number and also did not send me an email when it was delivered. Besides that no complaints.

Thumbnail of user sarahd125
Sarah D.
2 reviews
1 helpful vote
May 3rd, 2016

I will definitely wear a lot of my TopShop maternity clothes even when I'm not pregnant. Soft, comfortable, nice material. True size. They just look good and make me feel good. I'm a fan.

Thumbnail of user janetl62
1 review
10 helpful votes
April 4th, 2017

Our local retailer in Canada only carries to size 10 - with tighter fitting items I like to size up. I went onto the TopShop UK website - found the three items I really like and ordered them... then checked the reviews. I was horrified by the very low ratings everywhere, though I know there is more reaction to a poor experience than a good one. I knew at checkout the Estimate delivery timeframe was a bit of an overpromise, so I had already set myself to wait. Two days after the Estimated date I started to wonder if the reviews were true. Day three I was pleased to find three beautiful shirts in my mailbox. Why Topshop does not pad their delivery by a few days - or warn of a buffer in the delivery timeframe - I don't understand. If they did they would have fewer bad reviews I'm sure.

Thumbnail of user sarahc205
Sarah C.
6 reviews
2 helpful votes
August 19th, 2016

I can't say enough good things about TopShop Maternity Clothing. Good quality, soft fabric, everything fits well, good length, too, for maternity wear. I love their style. They have a lot of great basics that look great on - would highly recommend!

Thumbnail of user franb7
4 reviews
2 helpful votes
September 18th, 2015

The reason I love topshop so much and keep going back there is because of the lovely shop assistant at my local branch. She always says hello and is very friendly and always refers to me by my name which is an added bonus.
Not only that, topshop always have great clothes in stock. I always shop there, especially for all my wardrobe essentials, Topshop and Evans are my favourite shops.

Thumbnail of user lisac240
Lisa C.
2 reviews
1 helpful vote
September 13th, 2016

I love the maternity dresses at TopShop. I'm in my final months of pregnancy and haven't felt 'normal' in what feels like forever. Their dresses makes me feel nice, and like I can actually wear something fashionable and comfy still. Thank you, TopShop, for making feel like a beautiful woman again.

Thumbnail of user nancyj68
Nancy J.
8 reviews
2 helpful votes
August 18th, 2016

I have the 'Leigh' Maternity Jeans from TopShop. Very soft and comfortable, not too low waisted. Sophisticated color, not cheesy at all. I had a hard time finding jeans long enough and these are perfect.

Thumbnail of user roberth352
1 review
0 helpful votes
April 22nd, 2017

Very nice site, the clothes are beautiful, and I like the design very much. But why the clothes are some of the different in different countries?

Thumbnail of user vladp2
1 review
0 helpful votes
January 4th, 2017

Nu cumpărați din magazinul situat în Megamall. Nu oferă nici un fel de reducere!

Thumbnail of user nessaf1
11 reviews
20 helpful votes
August 13th, 2015

My only complaint is when somethings out of stock they could tell you before you key in all your details and press buy before getting an email saying theres none left...

Thumbnail of user williamf141
2 reviews
2 helpful votes
May 14th, 2018

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Thumbnail of user romainp1
15 reviews
15 helpful votes
January 19th, 2015

Love this company
Quality and service
And HONESTY

Not like www.gilt.com or www.borderfree.com: thieves!

Thumbnail of user ninav3
3 reviews
4 helpful votes
April 28th, 2014

I love topshop, plain and simple. The quality of their clothes, the delivery time, their support, it's all top notch. I always buy from their petite collection! Loyal customer here.

:]

Thumbnail of user kathleend8
1 review
3 helpful votes
September 4th, 2013

I VISITED TOPSHOP WITH MY DAUGHTER ON A RARE MUM/DAUGTHER SHOPPING EXPEDITION. I WAS DELIGHTED TO FIND THAT TOPSHOP CATERED FOR THE MORE SENIOR LADY AND NOT JUST THE TWENTY SOMETHINGS. IT WAS A REFRESHING EXPERIENCE - THE STAFF WERE COURTEOUS / FRIENDLY/ PATIENT/ AND SEEMED VERY HAPPY TO OBLIGE IN ALL AND EVERY POSSIBLE WAY.
I LEFT THE SHOP HAVING BOUGHT SEVERAL ITEMS FOR MYSELF AND SOME JEWELLERY - MY DAUGHTER HAD SEVERAL BAGS ALSO.

I WAS DELIGHTED NOT TO HAVE TO LOOK IN A LOT OF OTHER SHOPS- AS I HAD FOUND EVERYTHING I NEEDED FOR AN IMPORTANT FAMILY GATHERING IN ONE SHOP. TOPSHOP!

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About the business

Discover the latest in women's fashion and new season trends at Topshop. Shop must-have dresses, coats, shoes and more. Free shipping and free returns on all orders.

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