• Topshop

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Overview

Topshop has a rating of 2.29 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Topshop most frequently mention customer service, and credit card problems. Topshop ranks 221st among Designer Clothes sites.

  • Service
    8
  • Value
    5
  • Shipping
    8
  • Returns
    3
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No one has responded to emails and customer service is not available.
How would you rate Topshop?
Top Positive Review

“Cutest crop top - Its the volume sleeves for me!”

Taja.Mamoyo ..
5/2/21

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Top Critical Review

“Never received purchase and no customer service response”

Jay W.
1/15/21

DO NOT BUY FROM THIS COMPANY! I ordered some jeans online and never received them. No one has responded to emails and customer service is not available. So disappointed.

Reviews (90)

Rating

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user tajamamoyo
12 reviews
10 helpful votes
May 2nd, 2021

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Service
Value
Shipping
Quality
Thumbnail of user kashifp2
2 reviews
4 helpful votes
September 22nd, 2020

I have been shopping from topshop for quite a long time now i have noticed they have got one of the best designers in the business. Amazing

Thumbnail of user nancyv110
10 reviews
2 helpful votes
February 23rd, 2020

Topshop has an amazing style. They have great basic clothes that you can match with anything! Would highly recommend. The clothes fit great and allows for flexibility.

Thumbnail of user barbarau12
Barbara U.
5 reviews
9 helpful votes
January 3rd, 2016

Topshop's maternity selection has real clothes that you would want to wear even when you AREN'T pregnant. The clothes styles are practically indistinguishable from Topshop's regular offerings with a great maternity fit. Ideal for women who want to maintain their own style without looking too maternity.

Thumbnail of user dorothyd33
Dorothy D.
2 reviews
8 helpful votes
July 6th, 2016

I love the TopShop maternity line! The bodycon dress, in particular, is just so lovely, I have had so many compliments wearing it. It fits the bump perfectly with room to grow and is a great length, just below my knee and I'm 5ft 6in. They know how to properly dress a pregnant woman!

Thumbnail of user aylaa
14 reviews
38 helpful votes
April 19th, 2016

I used Topshop to purchase a little nicknack from their online store and had no trouble.
The item I purchased was a cute salt and pepper shaker. It came well packaged, unbroken, and best of all, it came just as pictured online. Also, because of their free shipping no minimum rule, it was a really good deal for me.
However, I haven't heard the best things in terms of clothes shopping. For me, I am not a fan of most of their clothes and they cost too much for me, so I wouldn't know.
For my own experience, I didn't have any trouble.

It is worth noting though, their tracking for your package kinda sucks big time, doesn't keep you that well up-to-date. Oh well, it did come, in one piece, and for the most part, on time. [the date of arrival changed on me once from the 11 to the 12-13.]

Service
Value
Shipping
Quality
Thumbnail of user marilynl15
2 reviews
0 helpful votes
January 18th, 2021

Since lots of celebs wear topshop, i gave it a try. Denim jeans fit me just perfectly with fantastic discount.

Thumbnail of user lol124
1 review
15 helpful votes
May 29th, 2014

My first purchase with standard shipping which was free, took over two and a half weeks. Pretty long for wanting my shoes so when I wanted to order another pair, I decided to take the $15 express and duty paid shipping for faster service. Now that is suppose to take only 2-4 working days... I expect it to come to my door in 4 days if that's what it states! But since I'm understandable that it is shipping from the uk, a week will be fine. I contacted customer service on the phone, and that took me ten minutes to wait, and when I finally had someone help me, I can hear that they are very busy in the back. I then asked the lady that if I paid for the $15 shipping, shouldn't I at least get my tracking number already since it's been two days? She then very kindly checked the day when it was suppose to leave the warehouse and when the latest it should arrive to my house. Only a week, so I was fine. I understand that it is a very long distance from there to here in the us. So I'm sad it is taking longer than I thought but it was a very kind service. If it doesn't come in the day she said though... I will be pretty mad. So hopefully it comes in the day she said it would.

Thumbnail of user brigetted
43 reviews
205 helpful votes
January 19th, 2013

No problems ordering from topshop so far. And my recent order arrived with a free bonus cute lil pink tape measure too... adorable :O)

Thumbnail of user alans36
3 reviews
4 helpful votes
February 3rd, 2013

Very nice site with good filters on the category pages but the design looks a bit to bland but helps the clothing stand out, not a fan of massive image banners on the home page. Product pages again are not very colorful and samey, but overall an ice site. Never ordered from them so far.

Thumbnail of user makenziei
5 reviews
9 helpful votes
June 19th, 2013

I have bought some clothes from this website before and I just love what I received, the shipping took its time even tho I had to pay but besides it taking forever I loved what I got.

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Discover the latest in women's fashion and new season trends at Topshop. Shop must-have dresses, coats, shoes and more. Free shipping and free returns on all orders.

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