• Topshop

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Overview

Topshop has a rating of 2.29 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Topshop most frequently mention customer service, and credit card problems. Topshop ranks 138th among Designer Clothes sites.

  • Service
    8
  • Value
    5
  • Shipping
    8
  • Returns
    3
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No one has responded to emails and customer service is not available.
How would you rate Topshop?
Top Positive Review

“Cutest crop top - Its the volume sleeves for me!”

Taja.Mamoyo ..
5/2/21

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Top Critical Review

“Never received purchase and no customer service response”

Jay W.
1/15/21

DO NOT BUY FROM THIS COMPANY! I ordered some jeans online and never received them. No one has responded to emails and customer service is not available. So disappointed.

Reviews (90)

Rating

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user kims117
6 reviews
33 helpful votes
November 21st, 2015

I never received my order after 3 weeks. They said they shipped it but they ship from overseas with no tracking number. Who does that? They did refund my money.

Thumbnail of user claraf6
1 review
2 helpful votes
September 21st, 2013

Ordered a 75$ dress which was torn on the side when it arrived. Had to pay 12$ for return shipping which were not refunded despite topshop.com terms of service. I wrote several complaint emails but only got automatic replies. No more orders from topshop.com for me!

Thumbnail of user debh4
1 review
4 helpful votes
January 29th, 2014

Had 2 good experiences with no shipping fees EITHER way- it took FOREVER to arrive but that was OK... items were as described. However- not sure if it was due to weather or the Holidays or WHAT- but last order - not even as $$ just never showed up! Their emails do not work- they were even asking me via email to REVIEW My order (which had never shown up) You can't track the order as the page says it's "unavailable". I finally CALLED- the woman was nice but told me this happens ALL THE TIME that items just "don't show up"... That's it. I'm very disappointed- waited a month and ended up with Nothing. Now I have to deal with cancelling the transaction on my Credit Card as I don't even trust them to do the Refund- she didn't seem at all interested in taking ANY information at all from me! Not the Order # or anything- just if it wasn't here by now- it's Not coming... WOW. No more shopping w/them from me- Bummers! Their clearance stuff was great. I really wanted my $15 zippered leggings and warm furry scarf!

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About the business

Discover the latest in women's fashion and new season trends at Topshop. Shop must-have dresses, coats, shoes and more. Free shipping and free returns on all orders.

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