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Tophatter has a rating of 4.4 stars from 7,912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality, and great prices. Tophatter ranks 1st among Auction sites.
Proactively asks for customer feedback
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater. I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Products used:
Jewelry, electronics.
Was unaware of the size differences on clothing and shoes. Items I received were not as explained or shown in pictures. An example is "Can't believe I purchased a walking dinosaur that was about 2 feet long in the picture and it was actually a lego dinosaur that was only 2 inches big".
If the seller does not lıke your winning bid, you will never get your item!
AND the worst part is you have to fight to get your money back. TODAY l have a scheduled refund but they will not pay, even after 3 months. MOSTLY FAKE TRACKING INFO.
Much of the jewelry is not as described and not gold other items are cheaplyade and not worth the trouble I also got double billed for over $108.00 dollars
Tophatter was the biggest rip off company selling fake items falsely advertising them as real. They issued refunds but never gave the refunds then they closed down and changed the name an format so its no longer an auction site but the llc is the same. This company is using illegal sweatshops and selling fake items and they changed they name. Please do not by from temu formally known as Tophatter
Tip for consumers:
They are false advertising and will steal your money
Products used:
None all is garbage. Fake jewelry fake electronics fake clothing
I was so excited, but as items started coming in clothes were way off in sizing, no boxes or instructions, poor quality, not apple product as ad stated, poor quality. It actually looked like junk from China as everything did come from China. Forever and always ring was very poor quality, outdoor lights did not work, talking hamster did not work, chip sealer did not work, dash cam did not work, antenna did not work. I was just really disappointed. They did however offer refund with no problems at all. Just won't be ordering from them anymore.
Hi Pam,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Respectfully,
Angelique
If I could give this place zero stars I would. You bid and win then pay. You get a delivery date that is a month or more from when you pay. That date comes and goes and you don't get what you paid for. When you contact Tophatter instead of a refund they give you credits on their site so you can bid bid on more items that you will NEVER GET. And even the credits are rarely the amount you actually paid.
Tip for consumers:
DO NOT USE THIS SITE.
Products used:
The few products that I actually received I used.
It has been over 2 months I ordered an outfit for my granddaughter and yet to receive it. THE 1 ST ORDER I ORDERED A SKIN OIL AND OVER 3 MONTHS AND YET TO RECEIVE IT. I HAVE REQUESTED MY MONEY BACK AND CANCEL THESE ORDERS AND THEY REFUSE TO GIVE ME MY MONEY... DONT HAVE THE TIME OR ENERGY FOR THIS TYPE OF DRAMA
Hi Anna,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I understand the disappointment this can causes.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Paid for them, money's gone. 2 months later no earphones
I ordered 8 things off this website and everything I got looks cheap and feels cheap I don't recommend this website to anyone unless you want to waste your money... it ur money do what u want..
Purchased an item a so called robotic sweeper it turned up and its cheap nasty crap that they cant sell on ebay as it is not fit for purpose and may as well through in the bin basic childs bump and go toy with a piece of felt on the bottom
Oh you can get a refund but thats more hassel than its worth and you have to send said piece of crap back at you expense which will cost the same as the product itself complete joke cant speak to anybody at tophatter get run around in circles
I bid and won five items...
3 of them, after 4 - 5 weeks have been refunded with no communication or explanation. Orders *******, ******* and *******
1 has been in transit since the 26th November, it is now 3rd January! According to the tracking it arrived in the UK on the 6th Dec, but still has not arrived. Order *******
1 was actually delivered, but it did not match the description or photos, had a non UK power plug and actually having seen it I would not have paid £1 for it, let alone the £15 I did. Order *******
I have emailed and posted reviews, but have had no response, and the negative reviews have not appeared on the item listing!
They only seem to post good reviews.
Hi there,
Thank you for your review.
I was able to review your account and see that a dispute was filed for items not received for Orders: 99090249, 98791727 and 98770934. We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. If you have any questions, please contact our support team here https://tophatter.com/support/new
I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Our support team answers every email received. Tophatter offers 24-hr customer support through email. You can send an email to https://tophatter.com/support/new
If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Respectfully,
Angelique
Never got my stuff, tracking was bad also I will never buy from Tophatter again, even when you email them you get a robot answering them, they should have a phone number to call
This site is absolute GARBAGE! Literally everything I bid on and won has been cancelled. I've been waiting weeks for what I paid for, they even said it was shipped in June and then all of a sudden they're cancelled. What's the F'n point of this site!?!?!
I've deleted it, unsubscribed and spammed this B. S site.
I have been with top hatter only 2 months and am closing my account never ever again 1st item i won for £9.25 was a chils robot that helps them learn numbers letters ect... it arrived small flimsy bit of plastic that after adding battery has chinese buttons on ront and speaks chinese went in the bin 2nd item still not received as yet no refund till 31st dec 5 weeks after it should have been here 3rd item remote controlled transforms from car to robot i recd small plastic red car no remote control no robot nothing matched item photo i bid on see photos below no refund again till end of dec scammers rip off merchants never ever again will i bid on this site.
Lot of products look cheap and nasty when they do finally arrive
I have bid and bought serval items from here. The items are never what they seem and today I got some metallic markers I bid on an assortment and I got 5 of the same color. It takes FOREVER FOR your order to be delivered and sometimes it may not come at all
Hi Stephaine,
Thank you for sharing your experience.
You are priority number one, and we do our best to ensure your experience on Tophatter is positive.
If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d
As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We distribute a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
The products are horrible. I won 7 different items & very disappointed is an understatement. I ordered Dec. 3rd. In time for Christmas not a single item came in before Christmas it was actually the 2nd week of January when they arrived. THE WORST PART IS THEY SELL YOUR IMFORMATION TO OTHER COMPANIES. Since ordering from them I get calls, text & emails constantly. I know for a fact it was this company because it was the only thing I ordered from on line & it actually started the same day I put my information into Topphatters! DO NOT BUY FROM THIS COMPANY DEFINITELY NOT WORTH IT!
Greetings Barb,
Thank you for writing your review.
When signing up for Tophatter services our privacy policy is agreed upon. See our policy of how information is used here: https://tophatter.com/privacy. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent for marketing purposes the Personal Information that we collect with third parties unless you ask or authorize us to do so.
Warm regards,
Felicia C
YOU REALLY SHOULD STAY FAR AWAY FROM THIS SITE I HAVE NEVER BEEN SO DISAPPOINTED.
YOU NEVER GET WHAT YOU ORDER WELL AT LEAST NOT WHAT YOUR THINKING. I ORDERED SOME LEGOS 600 PIECE SET I GOT LEGOS BUT 60 PIECE SET TOTAL SCAM I COULD GO ON AND ON AS I TRIED PHONES AND MANY OTHER TYPES OF PRODUCTS NOTHING AND I MEAN NOTHING CAME AS ADVERTISED AND TAKES A MONTH OR MORE TO ARRIVE YES YOU CAN SEND IT BACK FOR A REFUND BUT WHY JUST STAY AWAY
Tip for consumers:
READ READ THE DESCRIPTION THATS ALL I CAN SAY AND IF YOU DO MAKE A PURCHASE BE PREPARED TO BE DISAPPOINTED
Products used:
the only product ive kept was a forehead temperature reader its cheaply made but it was accurate
Horrible I order items they get canceled half of the time. Then my shipments are suppose to be at a certain date and they are about 3 weeks late. I report it to you guys and my response is always it's on its way. Then you say if it's not here by this date contact you and I get the same message.
The marked through prices are out of bounds through the roof... no idiot would pay that retail price... they want you to think you're getting super duper "98% off" deal when actually you're not... example...$109 for a sonic tooth brush... you could buy 10 of them at Wally World for that price... but since you got it for $20 on Tophatter... plus shipping... it makes you feel warm and fuzzy that you got a heck of a deal... not...
Hi Allen,
Thank you for your review.
The struck-out price is the suggested price provided by the seller. Tophatter is a Marketplace that connects buyers with sellers": https://tophatter.com/terms, and we rely on sellers to provide accurate information. If you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection( https://tinyurl.com/yc6sdknh)
Kind Regards,
Angelique
I paid for 2 items my shipping address was right my 2 packages was shipped to Denver co my address was 117 swamp st Arnaudville la *******. I have been leaving messages I got zero replies I paid 15 each for items I never recieved
I paid for items I didn't receive and I keep getting web credits. Merchants taking payments not delivering item using false tracking information
I have received 2 separate items from Tophatter which were NOTHING AT ALL as described or pictured. I purchased a cooling dog mat which showed a huge labrador sitting on it with loads of extra space. When it came, it was the size of a cloth and much too small for my tiny dog. I tried to arrange a refund but every time I tried to submit a request it stated it wasn't a valid reason for a refund. I even tried to go down the route of stating it was damaged yet it still came up with a reply that it wasn't a valid reason for a refund. Today, I received a string of lights which were pictured on tophatters site being drapped like curtains down a tall structure. The lights were the size of a braclet. I could have got better quality ones and longer ones from the pound shop. THIS COMPANY SCAMS YOU! BEWARE!
Gain trust and grow your business with customer reviews.
We’re a marketplace that connects shoppers like you with thousands of sellers from all over the world. We hunt for great prices on cool products, then pass them on to you.
Tophatter is a place where you can find cool stuff, save tons of money, and truly have fun shopping again. We’ve been around since 2012. Online shopping has changed a lot since then, and so have we, but our top priority has stayed the same: help smart shoppers discover new products and save money.
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
Hi Madison, we're very sorry to hear that you haven't had the best experience while shopping on Tophatter recently. Currently, we are working on bringing in even more partner auctions to our platform to offer a wider selection of items to bid on. We understand that during this phase, there may not be as many items to bid on at the start, however, please rest assured that as we bring in more sellers, there will continuously be more items to bid on from reliable sellers.
If you feel like the app is not performing properly for you, you can always reach out to us at https://tophatter.com/support/new#/ and we will be more than happy to take a look for you.
We appreciate your feedback, and hope that you continue to enjoy using Tophatter.
Kind regards,
Artit
Tophatter Customer Support