• Tophatter

Tophatter

Overview

Tophatter has a rating of 3.9 stars from 7,914 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality, and great prices. Tophatter ranks 1st among Auction sites.

  • Service
    259
  • Value
    258
  • Shipping
    260
  • Returns
    193
  • Quality
    258

Proactively asks for customer feedback

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
248
See all photos

What reviewers want you to know

Positive highlights

  • It is so fun when you win something and if anything goes wrong the customer service fixes it.
  • The products are great and it's fun bidding on a item you want and at a fabulous price

Critical highlights

  • I dont have the energy to take things to the post office...
  • Which in my experience, I bid with no credit card verified, and got someone to outbid me.
How would you rate Tophatter?
Top Positive Review

“I ordered, they delivered - no problem”

Ivo P.
3/22/24

I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater. I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.

Top Critical Review

“Why bother - there's nothing to buy here!”

Madison C.
5/5/22

Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.

Reviews (7,914)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (478) fun bidding (96) post office (60) christmas shopping (71) auction site (136) credit card (74) quality items (77) customer support (74) dollar store (49) phone number (32)
Thumbnail of user yusufa46
3 reviews
4 helpful votes
December 4th, 2020

If the seller does not lıke your winning bid, you will never get your item!
AND the worst part is you have to fight to get your money back. TODAY l have a scheduled refund but they will not pay, even after 3 months. MOSTLY FAKE TRACKING INFO.

Thumbnail of user estherp135
1 review
0 helpful votes
December 30th, 2020

Was unaware of the size differences on clothing and shoes. Items I received were not as explained or shown in pictures. An example is "Can't believe I purchased a walking dinosaur that was about 2 feet long in the picture and it was actually a lego dinosaur that was only 2 inches big".

Thumbnail of user kathleenm941
1 review
0 helpful votes
October 31st, 2020
Verified purchase

U want me to rate u, I paid for my item back in mid August and I haven't gotten it yet. I haven't got an update either. The site u sent me to is blank. Give me my purchase and maybe I'll give u a better rating.

Thumbnail of user madisonc293
1 review
2 helpful votes
May 5th, 2022

Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.

Products used:
Jewelry, electronics.

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciac14
Tophatter S. – Tophatter Rep

Hi Madison, we're very sorry to hear that you haven't had the best experience while shopping on Tophatter recently. Currently, we are working on bringing in even more partner auctions to our platform to offer a wider selection of items to bid on. We understand that during this phase, there may not be as many items to bid on at the start, however, please rest assured that as we bring in more sellers, there will continuously be more items to bid on from reliable sellers.

If you feel like the app is not performing properly for you, you can always reach out to us at https://tophatter.com/support/new#/ and we will be more than happy to take a look for you.

We appreciate your feedback, and hope that you continue to enjoy using Tophatter.

Kind regards,

Artit
Tophatter Customer Support

Thumbnail of user kathyh399
1 review
1 helpful vote
November 15th, 2019
Verified purchase

I love tophatters. I'm addicted, I have sent the link to many of my friends, I shop at least once a day, great Christmas gifts

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Kathy,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoy your shopping experience.

You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxgllj26x

Kind Regards,
Angelique

Thumbnail of user teeses
1 review
0 helpful votes
October 23rd, 2020
Verified purchase

Much of the jewelry is not as described and not gold other items are cheaplyade and not worth the trouble I also got double billed for over $108.00 dollars

Thumbnail of user pamc166
1 review
0 helpful votes
December 18th, 2019

I was so excited, but as items started coming in clothes were way off in sizing, no boxes or instructions, poor quality, not apple product as ad stated, poor quality. It actually looked like junk from China as everything did come from China. Forever and always ring was very poor quality, outdoor lights did not work, talking hamster did not work, chip sealer did not work, dash cam did not work, antenna did not work. I was just really disappointed. They did however offer refund with no problems at all. Just won't be ordering from them anymore.

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Pam,

Thank you for sharing your experience.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Respectfully,
Angelique

Thumbnail of user mistyd36
1 review
0 helpful votes
July 23rd, 2020
Verified purchase

I love the shopping aspect, but there are things I ordered 2 months ago I still have yet to receive.

Thumbnail of user gassenchristopher6
1 review
4 helpful votes
April 3rd, 2023

Tophatter was the biggest rip off company selling fake items falsely advertising them as real. They issued refunds but never gave the refunds then they closed down and changed the name an format so its no longer an auction site but the llc is the same. This company is using illegal sweatshops and selling fake items and they changed they name. Please do not by from temu formally known as Tophatter

Tip for consumers:
They are false advertising and will steal your money

Products used:
None all is garbage. Fake jewelry fake electronics fake clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user annal420
1 review
0 helpful votes
June 12th, 2020

It has been over 2 months I ordered an outfit for my granddaughter and yet to receive it. THE 1 ST ORDER I ORDERED A SKIN OIL AND OVER 3 MONTHS AND YET TO RECEIVE IT. I HAVE REQUESTED MY MONEY BACK AND CANCEL THESE ORDERS AND THEY REFUSE TO GIVE ME MY MONEY... DONT HAVE THE TIME OR ENERGY FOR THIS TYPE OF DRAMA

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Anna,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I understand the disappointment this can causes.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Thumbnail of user johnnyl111
1 review
0 helpful votes
December 10th, 2020

The company has the potential to a great company. They need to monitor their vendors more and solve the wait process.

Thumbnail of user karenf75
4 reviews
11 helpful votes
November 4th, 2020

If I could give this place zero stars I would. You bid and win then pay. You get a delivery date that is a month or more from when you pay. That date comes and goes and you don't get what you paid for. When you contact Tophatter instead of a refund they give you credits on their site so you can bid bid on more items that you will NEVER GET. And even the credits are rarely the amount you actually paid.

Tip for consumers:
DO NOT USE THIS SITE.

Products used:
The few products that I actually received I used.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annv109
1 review
0 helpful votes
October 30th, 2020
Verified purchase

Paid for them, money's gone. 2 months later no earphones

Thumbnail of user angelaj266
1 review
2 helpful votes
May 19th, 2020
Verified purchase

I love this web site. Most of the things I bid on turns out to be exactly what I see In the pictures.

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Angela,

Thank you for your review. My apologies for the delayed response. I'm glad you love the site!

If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Thumbnail of user kinac3
1 review
0 helpful votes
December 7th, 2019
Verified purchase

Bothered by the fact that NONE of items arrived on time. Still have some i ordered last month that have not arrived.

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Kina,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. However, most items arrive much earlier.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Warm wishes for a very happy holiday season to you and your loved ones.

Respectfully,
Angelique

Thumbnail of user roberth2598
1 review
0 helpful votes
October 7th, 2020
Verified purchase

Lots of odds and ends to buy, cool stuff, gifts etc. great deals all around

Thumbnail of user robync127
1 review
0 helpful votes
November 3rd, 2020
Verified purchase

Lot of products look cheap and nasty when they do finally arrive

Thumbnail of user thoms29
1 review
0 helpful votes
October 7th, 2020
Verified purchase

Good, cheap, affordable and quite professional with each and every transaction(s) that I have made with Tophatter!

Thumbnail of user lisab1949
1 review
0 helpful votes
October 21st, 2020
Verified purchase

I really like this site. I was really surprised at all the items they carry.

Thumbnail of user brendam511
1 review
0 helpful votes
January 18th, 2020
Verified purchase

I love everything I have gotten so far except the kids drum set because I got it and it was broken

Service
Value
Shipping
Quality
Thumbnail of user paull642
1 review
0 helpful votes
January 6th, 2020

I bid and won five items...
3 of them, after 4 - 5 weeks have been refunded with no communication or explanation. Orders *******, ******* and *******

1 has been in transit since the 26th November, it is now 3rd January! According to the tracking it arrived in the UK on the 6th Dec, but still has not arrived. Order *******

1 was actually delivered, but it did not match the description or photos, had a non UK power plug and actually having seen it I would not have paid £1 for it, let alone the £15 I did. Order *******

I have emailed and posted reviews, but have had no response, and the negative reviews have not appeared on the item listing!
They only seem to post good reviews.

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi there,

Thank you for your review.

I was able to review your account and see that a dispute was filed for items not received for Orders: 99090249, 98791727 and 98770934. We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. If you have any questions, please contact our support team here https://tophatter.com/support/new

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Our support team answers every email received. Tophatter offers 24-hr customer support through email. You can send an email to https://tophatter.com/support/new

If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Respectfully,
Angelique

Thumbnail of user redm21
1 review
0 helpful votes
March 13th, 2019
Verified purchase

Everything that I have ordered was delivered, sometimes it took a long time, as most are coming from China. The quality of the products were good. I wanted to inquire about some specific things but could not communicate with the provider, Tophatter doesn't allow that. Some mostly, I am pleased.

Thumbnail of user wandam156
1 review
0 helpful votes
May 19th, 2020
Verified purchase

Everybody needs to try buying something from Tophatter. Everything I brought was beautiful. And I still have things to come I can't wait.

Thumbnail of user kennethc443
1 review
0 helpful votes
August 7th, 2020

This site is absolute GARBAGE! Literally everything I bid on and won has been cancelled. I've been waiting weeks for what I paid for, they even said it was shipped in June and then all of a sudden they're cancelled. What's the F'n point of this site!?!?!
I've deleted it, unsubscribed and spammed this B. S site.

Thumbnail of user alitab
1 review
0 helpful votes
November 13th, 2019
Verified purchase

I am having a good time shopping on this site however some items look quite deceiving... I have purchased a lot of different things and most are great. I have also purchased a few that are not worth what I paid and will be requesting a refund for..

Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Alita,

Thank you for sharing your experience. It's wonderful to hear enjoy shopping on Tophatter.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

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From the business

We’re a marketplace that connects shoppers like you with thousands of sellers from all over the world. We hunt for great prices on cool products, then pass them on to you.

Business History

Tophatter is a place where you can find cool stuff, save tons of money, and truly have fun shopping again. We’ve been around since 2012. Online shopping has changed a lot since then, and so have we, but our top priority has stayed the same: help smart shoppers discover new products and save money.

Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.

Company Representative

Thumbnail of user feliciac14
Tophatter S.
Tophatter Support
Providing support for our mobile discovery shopping marketplace since 2012

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3.9
7,914 reviews
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