• TopCashBack.co.uk

TopCashBack.co.uk

Overview

TopCashBack.co.uk has a rating of 2.85 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TopCashBack.co.uk most frequently mention support ticket problems. TopCashBack.co.uk ranks 12th among Cash Back sites.

  • Service
    73
  • Value
    63
  • Shipping
    23
  • Returns
    18
  • Quality
    41

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 32.1%
Positive
9
Neutral
3
Negative
16
10
See all photos

What reviewers want you to know

Positive highlights

  • They have a huge range of brands to choose from and their customer service is efficient and excellent too.

Critical highlights

No critical highlights yet

How would you rate TopCashBack.co.uk?
Top Positive Review

“Great site”

Norma N.
4/14/23

I love this site you get more for your money I change my points for grocery vouchers & get even more.

Top Critical Review

“Cash back not paid or pursued”

Philip L.
3/10/24

Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.

Reviews (169)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (30)
Thumbnail of user philipl617
1 review
0 helpful votes
March 10th, 2024

Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Philip,

The larger cashback rates through our site doesn't mean we earn extra from this. We pass all the money we earn through cashback rates back to our members - it's a key part of our website.

From your review I'm not sure if the issue you're having is with a purchase that hasn't moved to payable yet, or a claim which you've raised but I would like to check this out for you.

Please do reach out to us at contact@topcashback.co.uk so we can do that for you.

Matt

Thumbnail of user jucila71
1 review
0 helpful votes
March 5th, 2024

I started using this app for almost 2 months now, paying my purchases always through it. Interestingly the highest amounts does not even appear in the list. I did not received any cashback after my other purchases so I have no idea what is the point using it apart from them collecting data on me. I don't recommend it.

Service
Value
Quality
Thumbnail of user brettb880
1 review
0 helpful votes
February 9th, 2024

I do not recommend this company. They don't pay out on high value products. Don't settle for there excuses. They will keep your money. Reporting to hmrc. Scam

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Brett,

It's disappointing to hear this feedback. TopCashback was created to help save people as much money as possible - both high and low values. We never profit or make money when cashback is declined whether the amount that is declined is small or high as we only pass negative news onto you if we're told we're not eligible for the commission payment that we'd be giving you in the form of cashback.

There are reasons we are not found eligible for cashback - whether this is because the retailer terms haven't been met or if the commission has been paid elsewhere to another company. Commission going elsewhere is normally the declined reason that causes the most upset as we're not told who has earned the commission instead of us. However, it's usually preventable which is why we do have a newly launched tracking tips page within our help section. I would encourage you to check these help as they've been designed to help avoid our members from getting declined cashback. At the same, we are working with the wider industry to ensure that tracking is as robust as both you and we expect it to be.

If you'd like me to review over your account to see if there is anything else were can do in terms of the cashback on your account, please do reach out to me at contact@topcashback.co.uk

Matt

Thumbnail of user leem816
2 reviews
0 helpful votes
January 16th, 2024

I've used this service for some years now, out of all of my cashback purchases over 70% of them have been declined.

With a gross profit in 2022 of £27million. It is my honest belief that TopCashback aren't entirely honest and are pocketing peoples cashback for themselves.

Service
Value
Quality
Thumbnail of user stevec2854
1 review
0 helpful votes
March 21st, 2024

TopCashBack.co.uk - is a SCAM! Promise £30 cashback to 'refer a friend' BUT they never pay out!

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Steve,

I can assure you we will pay out on all eligible tell a friend bonuses.

Your friend will have to earn £10 eligible payable cashback - there are a limited number of exemptions to cashback that isn't counted. This includes TopCashback funded promos. Please check out the terms of the scheme for more info on that.

I hope once your friends do earn this amount of money that you do enjoy the earnings you make through it.

Matt

Thumbnail of user iane114
1 review
2 helpful votes
November 7th, 2022

I work in IT so know all about tracking and cookies and how these sites work. I am now finding that there's a regular pattern that cash back that's only pennies tends to track without fail. However when you start getting into cash back that's £sss then here's where things start to get odd. I have been using top cash back for 2 years and mostly large amounts mysteriously get declined. Suspicions were alerted to the latest one when I booked our entire holiday through TopCashback. The cash back was £219 so a big one. I was surprised to see the cash a k track firstly at all but it did, then shortly after I got the email stating this had tracked and now was confirmed and I just now had to wait for it to become payable. I checked my account and there it was sitting in my account £219 cash back. Surprised to say the least. But here's where it gets dodgy. The following day TopCashback email me to tell me it's been declined by the retailer even though I have the previous email saying the retailer has confirmed the cash back and it has been showing as confirmed in my account for the past 24 hours. What I see here is large payments getting confirmed and TopCashback not passing them on as this clearly shows it was confirmed by the retailer. I think this big payment slipped past top cash back and they noticed too late yet still took it back and now they trying to tell me it's the retailer who declined it.

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Ian,

Both small and large cashback amounts are equally as important to us.

As a site, we wouldn't have been able to grow the level of support we have if we only passed on the smaller amounts of cashback. It would also be not innkeeping with our own fair play policy.

It doesn't sound quite that your claim was approved and then declined right after and so if you could either reach out on your claim or via contact@topcashback.co.uk and we will check that out for you.

-Matt

Thumbnail of user stevenc2145
1 review
1 helpful vote
September 9th, 2022

Have used Topcashback for a number of years but in recent years every time I purchase any type of insurance something always goes wrong and no cashback ever materialises and there's always an excuse.
I have had enough of Topcashback and their fairy stories for refusing cashback as this never happens with Quidco.
I gave Topcashback one last try with home insurance and as always... nothing...
Time to close my account

Service
Value
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

HI Steven,

Ensuring you earn cashback is the reason we exist as a company and have no intentions on declining that to you unless we're declined the commission that we share with you.

I notice you mention you have this with insurance and so there are a couple of situations that could have led to this happening. This includes browsing for your policy / creating quotes before using our site. The reason this can have an impact is because the origin of your quote generation can be deemed as the reason you made a purchase and therefore be paid the commission rather than us. This isn't a situation exclusive to TopCashback and instead would be the same with any cashback service.

Therefore, it's advisable to be clearing cookies and cache before logging in to use our site and also to disable ad blockers and to not use any presaved quotes. This will give you the best chance of cashback success.

-Matt

Thumbnail of user jeffc2055
1 review
1 helpful vote
April 14th, 2023

Recently had to chase monies owed to me from a purchase made through TCB and the customer service team were very unhelpful, told me to contact the company directly!

Products used:
Tyres

Service
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Jeff,

It's disappointing to hear of your experience. I would encourage you to reach out to us on contact@topcashback.co.uk so we can review this situation for you.

Matt

Thumbnail of user raphaeld41
1 review
1 helpful vote
June 25th, 2023

Several months without receiving cashback payment (Hotels.com)

Also Topcashback tracked an incorrect cashback rate (2%), while the expected cashback is 11%.

Not worth the headache.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Raphael,

Your cashback with hotels.com will only progress once you have completed your stay with them. This may take a while to pass, depending on how far you booked in advance.

In regards to the rate,I would first check you made a purchase that would meet the requirements for the higher rate. If you did, please lodge a claim for this so we can ask the retailer why we haven't been paid the higher rate of cashback.

Matt

Thumbnail of user jasonowenenglish1992
1 review
2 helpful votes
November 6th, 2023

You will not be given the cash back. It's click bait they'll get paid for you using thier links but won't actually pass it on.

They'll then say it takes 8 months to investigate.

It's all a massive con!

Do not use

Thumbnail of user richardc4197
1 review
1 helpful vote
April 26th, 2023

More often than not, purchases are not logged or when they are often they reject your claim or you find the cashback amount is much lower than advertised. They make a boat load out of you but hardly ever pass on any of the earnings you help them make. I wouldn't bother!

Service
Value
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

It's disappointing to hear of your experience and I want to assure you, all the money (and more besides) that we earn from retailers goes to our members as cashback. We earn money in different ways like retailers appearing on our site.

To help your experience I would encourage you to follow our general tracking support which includes clearing cookies and cache before using our site, disabling ad blockers, allowing cookies and making sure all other web tabs are closed. This can help us be seen as the site that lead you to purchase which then makes us eligible for the money that we'd be passing onto you as cashback.

-Matt

Thumbnail of user ianp365
1 review
2 helpful votes
September 23rd, 2023

Booked my £2600 holiday with Sykes Cottages through Topcashback. Promised 3% cashback but now they're refusing to pay out.
Its funny how all the small ticket amounts get paid no problem, but when it comes to the big ticket amounts TCB say "there must have been an issue with your cookies"

Service
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Ian,

We want all purchases to track - regardless of the value. It's as important to us as it is you. We don't gain anything when we are in a position to tell you that we haven't been passed the money to give to you - if anything it puts us in a negative place as we're the ones bringing you the bad news.

While the vast portion of cashback does track successfully - both high and low values, we have it as our priority to make this even better. There are some steps you can take to help ensure the cashback tracks successfully such as clearing cookies and cache before clicking through, disabling ad blockers and also ensuring that web tabs are closed before you use our site.

The reason that cashback is unsuccessful is not the value and we will do our very best to ensure that you have the best possible experience using our site.

-Matt

Thumbnail of user marcj157
1 review
2 helpful votes
September 20th, 2022

I've purchased through Go Compare via top cash back. I've even given them the details and it's been declined. ITS ALL A CON.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Mark,

Go Compare should be pending at £0 and then amend once it reaches the confirmed stage. I hope you therefore will see this update and increase shortly but if it doesn't please do lodge a claim.

While there are cases where we are not eligible for the cashback - such as when another site is eligible for the commission or when the terms of the retailer are not met.

-Matt

Thumbnail of user ivand136
1 review
4 helpful votes
April 29th, 2022

I took out insurance through Top Cashback on 3 April 2022 with Sheila's Wheels as the site said that I would get a £40 cashback for using them. No sign of a cash back or even a pending transaction. I have tried to contact customer services but the process is poorly thought out and difficult to find the right option. Despite buying the insurance through Top Cashback their system just gives a message saying "No Transaction Found For Selected Merchant" which is just untrue.

Tip for consumers:
Don't bother!

Products used:
Insurance

Service
Value
Quality
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Ivan,

I believe you would have used our Comparison Tool - TopCashback Compare.

The comparison tool batches up purchases every 60 days and then credits it to accounts as pending - meaning it can take 60 days to appear for you. This means there's plenty of time for this to progress for you as expected and some good news to share is this retailer pays cashback super quickly once it does track. So once it does track, you won't be waiting long at all before you pay it out.

I hope when this does progress you enjoy spending that cashback and if you do please do come back and update your review to reflect your experience :)

Best wishes,
Matt

Thumbnail of user joes2247
1 review
4 helpful votes
February 6th, 2022

Come to withdraw my first payout but their system tells me they're keeping £5 because of "Plus Membership". This was never explained when I joined. I've logged a complaint ("Support Ticket") then tried to withdraw my net amount in the meantime. Have added my bank details but the option to withdraw is not showing. They stink.

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Joe,

We do our very best to ensure it's clear from joining that there are two levels of membership. This has been further enhanced very recently too, ensuring that members fully know and can easily choose which membership level is for them. While Plus Membership gives you lots of perks such as higher rates and tell a friend rates etc we know it may not be for everyone. You have a 30 day grace period to choose whether it's for you but if that's missed our Customer Service team will be happy to help which includes the possibility of switching early if that's what you want to do.

Once you add details to your account, these need confirming but once you have confirmed you made a change to your account by clicking the link you get through email, you'll be able to payout.

It sounds like both of your issues can be sorted very smoothly and if so please do let us know how you get on.

Best wishes,
Matt

Thumbnail of user dalem747
1 review
2 helpful votes
June 17th, 2023

They are very quick to advertise a good cashback rate but they frequently do not track. And when you submit a claim for them you often get told: the merchant has taken the decision to decline your claim on this occasion because your 'Transaction cannot be traced'. This despite providing dates, order numbers etc. Very poor service. Use Quidco rather and avoid the headache.

Also, their referral bonus system is very poor - you refer someone and they sign up but only when they have made a whole bunch of purchases do you receive anything. I say that but despite my referrals I am yet to actually receive a penny from these. All in the name of making them profit. Honestly, dont bother.

Products used:
Cashback

Service
Value
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Dale,

With all cashback sites, commission earned can only be passed on. When a purchase cannot be traced it either mean an incorrect reference has been provided to us, or when checking against orders we're eligible for commission for the order was not found.

We want our members to prevent situations like this and will do all we can to help prevent it with the tracking advice we give.

In regards to referrals, we do have a £10 of eligible payable cashback threshold for these to progress. This is not dissimilar to other referral schemes on other sites and ensures we can offer the large referral rates that we do.

-Matt

Thumbnail of user laurac2689
1 review
2 helpful votes
November 14th, 2022

A lot of hassle for very little benefit. Wasted 8 months waiting for £150 cash back and it got declined for no reason by the retailer. Unable to even contact Topcashback as their support ticket form is so specific, you can't just click'other issue' Really angry. Total waste of time

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Laura,

Our support ticket feature does have a 'other' category for you to select.

That said it sounds like a declined claim is needed so we can go to the retailer and ask why they refused to award us the cashback. If you do need help raising that please do reach out.

We really don't want to decline cashback and the only reason we'll do is if we've been told the commission due to us has been refused.

Matt

Thumbnail of user adamg442
2 reviews
6 helpful votes
June 14th, 2022
Verified purchase

Never touch top cashback or Now TV broadband total ripoff both if them, placed an order for Now TV broadband through topcashback and several months later been declined, I have paid the £20 per month as agreed but now they have refused to pay the £76.50 back to me so this is a total scam by both topcashback and Nowtv broadband don't use them false promises and fraud, will be going to the financial ombudsman and the programme rip off Britain also the newspapers they need to be named and shamed both companies, topcashback come out with some excuses my god

Tip for consumers:
Dont ever use topcashback to purchase they scam you

Products used:
Now TV once it's out of contract moving away from sky and now TV both the same company

Service
Value
Shipping
Returns
Quality
Thumbnail of user ferayb
1 review
1 helpful vote
February 12th, 2021
Verified purchase

The refund that I expected to result since 04.02.2019 has been declined. They asked me for a ticket. I sent the ticket printout. They have stalled me for 2 years and they deducted membership fees.

If I bought this ticket from a travel agency, I could get a discount, but I trusted topcashback and wanted to get more discounts. Topcashback for me is a big disappointment.

Products used:
qatar airways ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi there,

I am sorry to hear your cashback has been declined.

We're a service that awards our members the commission we earn from retailers for referring sales. Clicking our links should let them see us as eligible, but there are reasons why cashback sometimes gets declined, such as not meeting the terms or if another service has earned the commission.

By another service, this could mean a cashback site, the retailer website direct if you visited there before us, search engines, deal sites, that sort of thing. It is therefore often avoidable to be in this situation where you have declined cashback and we will always help our members to better improve their tracking. It's better for members like you and indeed also better for us as it means we're seen to refer more purchases. Declined cashback brings us no return and the only thing we do gain is upset people which is why we want to work with people to prevent it.

The idea of our site is to earn additional cashback on top of a purchase you are going to be making, rather than a traditional discount that is gained through a discount code. We want our members saving the most money, lot losing out and this is why we explain the terms of cashback on every retailer page.

We are more than happy to review what has happened with your purchase if you do reach out to us, and hopefully I have explained here what likely has happened. We want to work with you to prevent the disappointment you are feeling.

Best wishes,
Matt

Thumbnail of user neilkitchinwilson
1 review
3 helpful votes
July 4th, 2023
Verified purchase

I took out AA cover through topcashback back in november 2022. After 2 weeks there was no indication of my cash back so opened a complaint ticket with top cash back. I was told i had to wait 3 months before they could chase the cashback. The AA only offer a 28 day cooling off period to cancel a membership so this 3 month wait took me past that cut off. Eventually Topcashback declined my request without any explanation.

I submitted a message to Topcashback asking why they told me the AA declined my request, I had spoken to the AA and their representative told me they have nothing to do with it. Topcashback then said as a customer I should not be contacting the supplier and the "third party" between themselves and the AA had made the decision and their system is designed to be "accurate". They also informed me they are not regulated by anyone so there is no option to complain and for them to be held accountable.

Overall I feel like I have been conned by Topcashback

Service
Value
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Neil,

It's disappointing to hear your cashback was not deemed as eligible for the purchase made. With AA and most other insurance policies we have to allow a number of months to pass before we submit the claim - this is to the retailer can check if the policy remains in place. The same reason is why once cashback tracks it remains as pending for a little while.

There are a number of reasons why the purchase made wouldn't be eligible for cashback - these reasons are outlined in the terms of the retailer and so I would double check there first. If the purchase made did meet all of these teams and we were still not deemed as eligible it likely means that we were not deemed as the site that led to your purchase being made. While many members don't need to take additional steps to help us be seen as this, there are steps you can take to help ensure this happens. These steps include clear cookies and cache before logging in, disabling ad blockers and making sure any open tabs in the background are closed.

I hope this explains what happened and how to help ensure this doesn't happen again.

Best wishes,
Matt

Thumbnail of user irene2
1 review
1 helpful vote
July 6th, 2022

Topcashback should not be allowed to continue advertising a deal and then not honouring the amount. I purchased a Virgin broadband package which was tracked.
After a few months Topcashback stated I was due £35 and refused to pay the £140 they advertised for that deal.

Don't bother using them as they will falsely advertise and not pay you the right amount. They will even let you know that you can't escalate your complaint and they are not regulated.

Service
Value
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Irene,

I want to check up on this to work out why they didn't believe we were eligible for the £140 you were expecting.

Can you reach out to contact@topcashback.co.uk with the subject line FAO Matt - Sitejabber, so I can do this? :)

Many thanks,
Matt

Thumbnail of user martis45
2 reviews
0 helpful votes
August 10th, 2022

Topcashback are not to be trusted, they will use any excuse to pay out, even when you have followed all the rules.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Martin,

I can assure you the only aim of our site is to put the commission that can be earned back in your own pocket.

That said there is criteria that is used to decide if we are eligible for that commission and if that is not met and we're not paid it does mean we have to pass that response on.

There are two main causes for refused cashback, the first is that you make a purchase that falls in line with the retailer terms and conditions of cashback that you can find on their page. The second cause is that it's been decided that the purchase is eligible but the commission is not due to us. This can happen for a few different reasons but the most common is when you pick up a cookie before you use our site and then the website who dropped that cookies is paid the commission and not us.

The best way to avoid this is by clearing cookies and cache right before you use our site and also ensure that all browser tabs are closed when you use our site. This way it should only be us that is seen as eligible.

I hope this helps explain why there may be cases when we are not paid the money we pass to you as cashback.

Best wishes,
Matt

Thumbnail of user jarek.pytel
1 review
3 helpful votes
May 28th, 2023

My account shows that few cashback payments are well overdue but they still do not pay... I recon in current climate they prefer to keep customers money on their account and earn great interest instead of paying back their customers. Hence they delay the payments for as long as possible. They will always tell you that they are still waiting for the retailer to pass the cashback to them but is this really true?...

Service
Value
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Jarek,

I can assure you, the hypothetical situation isn't true. We don't actively prevent cashback from progressing to earn interest. We know that payout speed is critical to members having a good experience through us and have a large team who proactively work on ensuring the cashback progresses as quickly as possible.

Some retailers will take longer than their past payout performance, we will always ensure though, that you are paid as quickly as possible as we are.

Matt

Thumbnail of user leej91
2 reviews
3 helpful votes
July 14th, 2023

Scam these idiots desuct 90% plus of what you earn for a plus membership whatever that is. So basically it's pointless being a member. I've marked your emails as spam and I'll review on all sites possible. Scammers.

Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hey Lee,

Plus membership is an optional level of enhanced membership. The idea of it is for our members to profit from it, if that's not the case you can switch this straight away. With your previous deductions please reach out to contact@topcashback.co.uk as I am sure we can help with these, if you didn't benefit from Plus Membership.

Thumbnail of user sachins79
2 reviews
4 helpful votes
September 9th, 2021

The most dishonest and morally corrupt company. I had made few transactions with retailers and suddenly they closed my account stating there was abuse. They never explained to me what they meant by abuse etc. Don't bother to do business with them who have no respect and regards for fairness and who are dishonest from the core. Use Quidco instead.

Service
Value
Shipping
Thumbnail of user matthewj279
Matt T. – TopCashBack.co.uk Rep

Hi Sachin,

I am disappointed in hearing your feelings regarding out service. While we would like for everyone to be able to earn cashback, we will close an account if there is clear evidence to suggest our terms and conditions aren't being followed. Our team are happy to review a decision if there is evidence to suggest an incorrect judgment was made. This decision will never be taken likely and won't happen just because you have payable cashback, it will only be taken if it is clear our terms have not been adhered to.

Best wishes,
Matt

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Matt T.
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