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  • ToolsCavern

Overview

ToolsCavern has a rating of 2.27 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. ToolsCavern ranks 321st among Tools sites.

How would you rate ToolsCavern?
Top Positive Review

“Highly Recommend!”

Ashley G.
3/17/17

I highly recommend these guys! This is my second purchase from Toolscavern.com and I have had zero problems. My shipment came within the time period and they promptly answered all my questions that I emailed them. They have great prices too! Dont trust the negative review below. It seems fake and portrays Nothing of the experience I have had with this business. - Ashley

Top Critical Review

“Battery died, no customer support/warranty to use...”

Ala M.
2/13/18

Battery lasted two charges! There is no way to contact this company - no answer to emails (over month of tries!), phone does not work at all. I'm left with my "1 year warranty" and not working battery. Definitely this is not your partner to work with.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user alam146
1 review
9 helpful votes
February 13th, 2018

Battery lasted two charges! There is no way to contact this company - no answer to emails (over month of tries!), phone does not work at all. I'm left with my "1 year warranty" and not working battery. Definitely this is not your partner to work with.

Thumbnail of user ashleyg113
1 review
2 helpful votes
March 17th, 2017

I highly recommend these guys! This is my second purchase from Toolscavern.com and I have had zero problems. My shipment came within the time period and they promptly answered all my questions that I emailed them. They have great prices too!

Dont trust the negative review below. It seems fake and portrays Nothing of the experience I have had with this business.

- Ashley

Thumbnail of user sethr29
1 review
7 helpful votes
June 15th, 2017

Bought 2 batteries and paid for 2-3 day shipping and now it's been a week and nothing. Tried emailing them and no response. Tried calling multiple times and it rings once and hangs up. They never gave me a tracking number or an email saying it was shipped. They withdrew the money. I'm thinking it's fraud.

Thumbnail of user georgel107
1 review
6 helpful votes
August 14th, 2017

I ordered a replacement battery on July 26 and have still not received anything. Just like others I call the number, it rings once and then i'm disconnected. They have not responded to my emails.

Thumbnail of user darleneh29
1 review
7 helpful votes
August 8th, 2017

I ordered 2 batteries on 07-26-17 and paid for 3 day shipping. It is now 08-08-17 and I have not received my order! Can not reach them via phone, it rings once then hangs up. I sent email with no reply. This is looking like I have been taken just like the reviews below states. I will be contacting the better business bureau and credit card company! DO NOT ORDER FROM THIS COMPANY!

Thumbnail of user reneer54
1 review
7 helpful votes
August 10th, 2017

I ordered a battery replacement on July 27,2017. Nothing has shown up yet and it stated I had a 4-5 day shipping window. I tried calling the number listed on their website and it's a non working number. What the hell? I want my money back.

Thumbnail of user jg166
1 review
9 helpful votes
January 29th, 2018

This business is a SCAM! DO NOT BUY FROM THEM! It even looks like like they have started a new business called powertoolglobal.com; Their number doesn't work and they don't respond to emails. SAVE YOUR MONEY and GO ELSEWHERE!

Thumbnail of user jakel32
1 review
3 helpful votes
February 15th, 2017

Found this website through google. Prices were way better than other places so gave these guys a shot. Order came in 2 days before the expected delivery date and the batteries work as they should. Glad I ordered from this site and will be ordering again.

Tip for consumers:
Take advantage of their sale prices while they last.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickh102
1 review
0 helpful votes
August 1st, 2017

These guys are legit! I constantly rely on Toolscavern to purchase Makita and Dewalt batteries for our shop. They quickly take care of my needs and standard delivery is within a week.

Thumbnail of user gregoryp44
1 review
7 helpful votes
November 8th, 2017

These guys are obviously out of business still taking customers money I dont know who takes care of this kind of stuff but Im out $32 for a replacement battery extremely bad business

Thumbnail of user douglasb63
1 review
0 helpful votes
April 9th, 2017

It took 12 days from when I placed my order till I received the two 14.4v replacement batteries, that I had ordered. I was happy with the price, and quality of the batteries seems fine. I had trouble contacting the company about my order, but when I did contact them, they responded to my requests about my order.

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Company Representative

Thumbnail of user jerrye26
Jerry E.

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