The Toilet Experts, ToiletExperts.com

I have an Eljer toilet with an insulated tank. The Eljer company is no longer in business so replacement parts are hard or impossible to find at hardware, home, or even plumbing supply dealers. Searching online I found Toilet Experts, which sold the part I needed, a flapper control made for insulated tank toilets such as mine. I compared the picture on their site to the part I need and they looked identical along with saying fits Eljer toilets, so I ordered the part online. Price was low about 8 dollars but shipping and handling was about 12 dollars. Well, it doesn't work in my tank so I wanted to return it for a full refund. I realize $20 is not much, but to me it was the principle. I referred to their return policy which is pages long. This slogan caught my eye: "customer satisfaction is our DESIRE. Seems to me an interesting word choice, "DESIRE". So I contacted them to find out how to return the part. The woman I spoke with told me they would refund my money for the part, the $8 but not the return postage. The postage would cost me more than the product's value, so I asked to speak with her supervisor who echoed the same rule. I told her I was not satisfied because the part didn't fit my toilet and that I wanted all my money back not just the product. She said they couldn't do that because they had to pay the shipping and handling initially. I then said to her that was not the case as they charged me for the shipping and handling so I PAID FOR IT, and I told her their customer slogan was poor and choice of the word DESIRE was quite odd and that it may be their desire but not their true intent. I explained that the cost to me in postage of returning their $7 part would be more expensive than the part itself. I still was not satisfied so she offered the voicemail of the owner which I took her up on. I left him a voice mail with my email address as well as phone number to reach me about my complaint, but requested he contact me by email as was furious and wanted no part of another phone contact with THE TOILET EXPERTS! The result was no email reply from the owner after over a week and probably never. STAY AWAY FROM THESE PEOPLE! SEEMS TO ME THEY ARE NIETHER "EXPERTS", NOR DO THEY TRULY "DESIRE" CUSTOMER SATISFACTION!