• Tobi

Tobi

Overview

Tobi has a rating of 2.49 stars from 855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 117th among Women's Clothing sites.

  • Service
    123
  • Value
    138
  • Shipping
    140
  • Returns
    50
  • Quality
    319

Proactively asks for customer feedback

Instant Feedback

4,174 reviews

21
See all photos

What reviewers want you to know

Positive highlights

  • The order shipped much later than expected, but customer service was helpful with locating my order after I reached out

Critical highlights

  • I am severely disappointed and after using my store credit I will never purchase from tobi again.
  • There are NO phone numbers to call them, nor will they give you one.
How would you rate Tobi?
Top Positive Review

“The return process was tricky, but tobi response to...”

Yvette M.
7/16/20

The return process was tricky, but tobi response to troubleshooting was completely supportive and helpful.

Top Critical Review

“Ordered this item before, and free shipping to The...”

Holtvluwer X.
7/29/20

Ordered this item before, and free shipping to The Netherlands means high costs of import these goods. Further the item was delivered somewhere else, so i had to pick it up, not knowing it. This time you will deliver at my home adress, and customs costs are yours. Thank you. So, free shipping and delivery to my home adress in NL.

Reviews (855)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (235) store credit (124) phone number (29) return policy (54)
Thumbnail of user garyk480
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Just took a long time to get there and tracking did not up date

Thumbnail of user tasneemk9
1 review
0 helpful votes
April 30th, 2021
Verified purchase
• Updated review

I need to change the size of my pants. The size of my pants were too small.

Nobody gave me my money back when I returned my pants.

Reason I chose this business:

I choose Tobi because I liked the store and love the stuff you sell and I'm shopping online because the worldwide pandemic.

Reason I chose this product:

I love the colour and the look of it and the textures.

Service
I need to change the size of my pants
April 30th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I had no other option because I'm in a worldwide pandemic.

Reason I chose this product:

I love the colour and the look of it and the textures.

Thumbnail of user jamied266
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Just as expected in the pictures, a little see through though.

Thumbnail of user katp46
1 review
1 helpful vote
October 15th, 2020
Verified purchase

Loved the dresses except one was so wrinkly but i wrote one to a wedding and it was very pretty

Thumbnail of user tammyh426
1 review
0 helpful votes
October 19th, 2020
Verified purchase

2 things were great but i need to return an item and cant figure out how

Thumbnail of user glenng185
1 review
0 helpful votes
December 29th, 2020
Verified purchase

Good

Reason I chose this business:

I like the looks.

Value
Shipping
Quality
Thumbnail of user amandal889
1 review
0 helpful votes
January 15th, 2021
Verified purchase

Long delivery times (over a month)

Reason I chose this business:

Good quality dresses!

Reason I chose this product:

Good quality and good fit

Value
Shipping
Quality
Thumbnail of user ashleyw542
1 review
0 helpful votes
January 22nd, 2021
Verified purchase
• Updated review

Always so quick and efficient

Reason I chose this business:

No fast fashion!

Reason I chose this product:

Beautifully made

Value
Shipping
Quality
Always so quick and efficient
December 21st, 2020
Verified site experience
• Previous review
Reason I chose this business:

No fast fashion!

Reason I chose this product:

Beautifully made

Thumbnail of user kimc1015
1 review
0 helpful votes
February 16th, 2021
Verified purchase
• Updated review

See below

Reason I chose this product:

Very versatile piece. Good price.

Value
Shipping
Quality
The 50% discount that i was offered to sign up for...
January 16th, 2021
Verified site experience
• Previous review

The 50% discount that i was offered to sign up for daily emails was rejected/not applied to my order.

Reason I chose this business:

Tobi appears to have the exact item I need.

Reason I chose this product:

Very versatile piec. E

Thumbnail of user lorraineb208
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Lovely quality! Quick delivery. Thanks Tobi! Good fit!

Thumbnail of user nan87
1 review
0 helpful votes
February 18th, 2021
Verified purchase

NA

Service
Quality
Thumbnail of user tiffanyc359
1 review
0 helpful votes
February 28th, 2021
Verified purchase
• Updated review

Quick and easy

Reason I chose this business:

Had specifically what I was looking for

Reason I chose this product:

Birthday photos

Quality
Quick and easy
January 29th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Had specifically what I was looking for

Reason I chose this product:

Birthday photos

Thumbnail of user heidip105
1 review
0 helpful votes
October 15th, 2020
Verified purchase

The experience was fine. I believe the order was a little delayed but not by much.

Thumbnail of user jessicaw846
1 review
0 helpful votes
October 15th, 2020
Verified purchase

The dress was too big so its on its way back to Tobi.

Thumbnail of user lalitas10
1 review
0 helpful votes
June 8th, 2021
Verified purchase
• Updated review
Quality
Nice selection can't wait to see ad feel the items
May 25th, 2021
Verified site experience
• Previous review
Thumbnail of user mirandam152
1 review
0 helpful votes
November 2nd, 2020
Verified purchase

The dress is pretty but unfortunately the cleavage didn't pan out-it's too much.

Value
Shipping
Quality
Thumbnail of user dianav161
1 review
0 helpful votes
June 10th, 2021
Verified purchase
• Updated review

It was really easy to look for things and good prices love the pieces they carry

Reason I chose this business:

Nice dresses

Reason I chose this product:

Graduation dress

Quality
It was really easy to look for things and good prices
May 27th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Nice dresses

Reason I chose this product:

Graduation dress

Thumbnail of user raeganm7
1 review
0 helpful votes
June 28th, 2021
Verified purchase

The extra amount is unnecessary but they come in quick

they answered my question

Reason I chose this business:

I like a dress

Reason I chose this product:

They were cute

Service
Quality
Thumbnail of user robinf257
2 reviews
0 helpful votes
July 16th, 2021
Verified purchase

Most items did not fit. Will have to see how exchanges are handled

Reason I chose this product:

Looked good

Quality
Thumbnail of user jenniferp1660
1 review
0 helpful votes
September 5th, 2021
Verified purchase

Minor sewing issues on product but not anything I won't wear

Reason I chose this business:

Saw a girl from tik tok in the shirt

Quality
Thumbnail of user almar74
1 review
0 helpful votes
October 15th, 2020
Verified purchase

It was not correct size for me but the quality of the fabric and dress itself was fine

Thumbnail of user lillyj24
1 review
0 helpful votes
September 15th, 2021
Verified purchase

Good the dress kept breaking though so i had to sew it a lot

Quality
Thumbnail of user kaylag154
1 review
0 helpful votes
June 20th, 2021
Verified purchase

Great and easy website fast delivery thank you great material too

Quality
Thumbnail of user not125
1 review
0 helpful votes
May 7th, 2021
Verified purchase

It was fine. Regular shopping experience. I don't like how you cannot return things for money though.

Reason I chose this business:

I’m pretty sure I found it online through a clothing recommendation website.

Reason I chose this product:

It looked cute

Quality
Thumbnail of user heidis401
1 review
0 helpful votes
August 5th, 2021
Verified purchase

Everything was fine. The only reason I'm not giving five stars is that I wasn't given the option of exchanging a size.

It was prompt and courteous. I just wish they would have allowed me to exchange for a bigger size.

Reason I chose this business:

Style and price

Reason I chose this product:

Trendy style

Service
Quality

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From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

Company Representative

Thumbnail of user kennethc284
Kenneth C.

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