• Tobi

Tobi

Overview

Tobi has a rating of 2.74 stars from 855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 79th among Women's Clothing sites.

  • Service
    123
  • Value
    138
  • Shipping
    140
  • Returns
    50
  • Quality
    319

Proactively asks for customer feedback

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

Instant Feedback

21
See all photos

What reviewers want you to know

Positive highlights

  • The order shipped much later than expected, but customer service was helpful with locating my order after I reached out

Critical highlights

  • I am severely disappointed and after using my store credit I will never purchase from tobi again.
  • There are NO phone numbers to call them, nor will they give you one.
How would you rate Tobi?
Top Positive Review

“The return process was tricky, but tobi response to...”

Yvette M.
7/16/20

The return process was tricky, but tobi response to troubleshooting was completely supportive and helpful.

Top Critical Review

“Ordered this item before, and free shipping to The...”

Holtvluwer X.
7/29/20

Ordered this item before, and free shipping to The Netherlands means high costs of import these goods. Further the item was delivered somewhere else, so i had to pick it up, not knowing it. This time you will deliver at my home adress, and customs costs are yours. Thank you. So, free shipping and delivery to my home adress in NL.

Reviews (855)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (235) store credit (124) phone number (29) return policy (54)
Thumbnail of user hannaa26
1 review
0 helpful votes
June 4th, 2020
Verified purchase
Value
Shipping
Quality
Thumbnail of user saras1119
1 review
0 helpful votes
September 18th, 2021
Verified purchase
Reason I chose this business:

Referred to by a friend

Quality
Thumbnail of user garyk480
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Just took a long time to get there and tracking did not up date

Thumbnail of user jamied266
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Just as expected in the pictures, a little see through though.

Thumbnail of user girlgirlg
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Excellent quality in items, but shipping took way too long.

Thumbnail of user nicolef523
1 review
0 helpful votes
February 6th, 2021
Verified purchase

I ordered a dress for a wedding i am in and the dress was on sale and the material is silk and wow i love the dress and the dress shipped so fast

Reason I chose this business:

My sister recommended it

Reason I chose this product:

I needed a dress for a wedding i am in

Value
Shipping
Quality
Thumbnail of user bethb390
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Quick and reliable service
Package came before the expected delivery date

Thumbnail of user williamb2055
2 reviews
0 helpful votes
April 21st, 2021
Verified purchase
• Updated review

Sent them back wasn't a good fit and it didn't look good on me

Reason I chose this business:

The choices

Reason I chose this product:

Looked good on the model

Quality
Nice clothes for my wife
July 8th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I saw something that I wanted to see my wife in

Reason I chose this product:

I saw them in an email and I liked them

Thumbnail of user alexandrav46
1 review
0 helpful votes
October 15th, 2020
Verified purchase

I received my order quickly and the dress fit as expected!

Thumbnail of user diegom131
1 review
0 helpful votes
April 17th, 2021
Verified purchase
• Updated review

Withheld my money for 30 days, still waiting...

Crap.

Reason I chose this business:

I don't care.

Service
Quality
Good
February 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I don't know.

Reason I chose this product:

Good quality

Thumbnail of user ginap140
2 reviews
0 helpful votes
October 8th, 2021
Verified purchase

Poor quality and unable to get a response from customer service

No response and still waiting for a return label

Reason I chose this business:

Cheap bridesmaid dress

Service
Quality
Thumbnail of user madisonc157
1 review
0 helpful votes
October 15th, 2020
Verified purchase

This was not the dress I ordered but I am going to keep it. It was supposed to be hunter green with dark green lace and there was no lace pattern on this dress.the order slip that came in the package had a picture of the one I ordered as well.

Thumbnail of user monical294
1 review
0 helpful votes
July 2nd, 2020

Been waiting a whole
Month for my pacakage still haven't received it no tracking and the customer service is horrible.

Thumbnail of user elisab52
1 review
0 helpful votes
October 15th, 2020
Verified purchase

I can resume my experience Great deals good cloth quality

Thumbnail of user tasneemk9
1 review
0 helpful votes
April 30th, 2021
Verified purchase
• Updated review

I need to change the size of my pants. The size of my pants were too small.

Nobody gave me my money back when I returned my pants.

Reason I chose this business:

I choose Tobi because I liked the store and love the stuff you sell and I'm shopping online because the worldwide pandemic.

Reason I chose this product:

I love the colour and the look of it and the textures.

Service
I need to change the size of my pants
April 30th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I had no other option because I'm in a worldwide pandemic.

Reason I chose this product:

I love the colour and the look of it and the textures.

Thumbnail of user annat371
1 review
0 helpful votes
December 16th, 2020
Verified purchase
• Updated review

Blown away with the price and high quality.

Reason I chose this business:

Great sale prices

Reason I chose this product:

Love the style

Value
Shipping
Quality
Easy and fast
November 14th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Great sale prices

Reason I chose this product:

Love the style

Thumbnail of user dalm1
1 review
1 helpful vote
April 23rd, 2022

The dress I ordered was very poor quality and did not look like the pictures on the website at all. All of the edges were frayed and there was a hole too. They also left the original tag from their production company, which I thought was a little lazy for the price I paid. I really did have high hopes, but they were a real let down.

Tip for consumers:
avoid this dress or website:(

Products used:
DIME PIECE BEIGE RAW EDGE SMOCKED DRESS

Service
Value
Shipping
Quality
Thumbnail of user tammyh426
1 review
0 helpful votes
October 19th, 2020
Verified purchase

2 things were great but i need to return an item and cant figure out how

Thumbnail of user ronettw
1 review
0 helpful votes
December 30th, 2020
Verified purchase
• Updated review

It was good

Reason I chose this business:

I like the sales.

Value
Shipping
Quality
It was good
November 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I like the sales.

Thumbnail of user katp46
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Loved the dresses except one was so wrinkly but i wrote one to a wedding and it was very pretty

Thumbnail of user elainc1
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Did not like it. Looks beige than cream stain. Top is VERY large and wayyyy too long.

Thumbnail of user jazminee6
1 review
0 helpful votes
May 23rd, 2021
Verified purchase
Reason I chose this business:

Cute clothes at more affordable prices!

Reason I chose this product:

Matched what I was looking for at more affordable prices.

Quality
Thumbnail of user shannonh373
1 review
0 helpful votes
October 15th, 2020
Verified purchase

Fast and quick Delivery. Great experience with Tobi! Will do business again with them

Thumbnail of user amandal889
1 review
0 helpful votes
January 15th, 2021
Verified purchase

Long delivery times (over a month)

Reason I chose this business:

Good quality dresses!

Reason I chose this product:

Good quality and good fit

Value
Shipping
Quality
Thumbnail of user danielab64
1 review
0 helpful votes
February 26th, 2021
Verified purchase

It took around 20 days to arrive but price and quality worth the wait

Reason I chose this product:

Style looks beautiful

Value
Shipping
Quality

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From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

Company Representative

Thumbnail of user kennethc284
Kenneth C.

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2.7
855 reviews
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