• TN Nursery

TN Nursery

Overview

TN Nursery has a rating of 3.5 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, several times, and timely manner. TN Nursery ranks 2nd among Trees sites.

  • Service
    206
  • Value
    198
  • Shipping
    196
  • Quality
    239

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 49.5%
Positive
49
Neutral
5
Negative
45

Instant Feedback

70
See all photos

What reviewers want you to know

Positive highlights

  • The product selection is excellent and the customer service top notch.

Critical highlights

  • I paid over fifty dollars for two measley 18 inch bare root trees that never leafed out and failed the scratch test.
  • But when I pointed out ALL THREE were dead, they reduced the offer to only one store credit!
How would you rate TN Nursery?
Top Positive Review

“Pretty good but it would be nice to include hardiness...”

Janet J.
2/23/24

Pretty good but it would be nice to include hardiness values in descriptions. I love the moss, have to see if this works. Thank you

Top Critical Review

“Lack of responsiveness”

scotti H.
3/25/24

Horrible customer service! I ordered my plants on 3/12. On 3/14 I sent an email asking when I should expect to receive my order. The same day I was told the order would take 7-10 days to fulfill and then another 3-5 days to receive. On 3/22 I sent another email asking for the status and my email went unanswered. Today, 3/25,13 days later and another request for status, I have yet to here from the TN Nursery.

Reviews (393)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) scratch test (10) store credit (11)
Thumbnail of user connierexrodegarcia
1 review
0 helpful votes
March 3rd, 2024

I received my 4 ft. Peacon tress and a 4 ft. Pink spiria in great condition. It was exactly what I ordered. Here is a video I would like to share with you. I would recommend TN Nursery to all my friends & family

Thumbnail of user scottihohensee
1 review
1 helpful vote
March 25th, 2024

Horrible customer service! I ordered my plants on 3/12. On 3/14 I sent an email asking when I should expect to receive my order. The same day I was told the order would take 7-10 days to fulfill and then another 3-5 days to receive.
On 3/22 I sent another email asking for the status and my email went unanswered. Today, 3/25,13 days later and another request for status, I have yet to here from the TN Nursery.

Products used:
Plants

Service
Thumbnail of user stephenf1249
1 review
0 helpful votes
July 15th, 2022

Originally got 25 bridal wreath plants. Bare root. Needed 8 but for $99 got 25. Planted 2 per spot. Got and planted early fall. In spring... all lived and found they were not bridal wreath. After 12 months of back and forth. Got 8 replacements ( price changes) in late fall. Planted in spring. All are dead. Won't go back

Tip for consumers:
Shop somewhere else

Products used:
What was shipped second time. All died. Don't know if it was correct

Service
Value
Shipping
Returns
Quality
Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Stephen, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

Thumbnail of user sl794
1 review
0 helpful votes
February 10th, 2024

I ordered 50 bare root trees, they arrived dry and loose in cardboard box with nothing around them. They failed to break dormancy. Company refused to refund or replace.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindab6012
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Everything was as promised and delivered promptly. Thank you! Another order is on its way!

Reason I chose this business:

You had what I wanted at a fair price.

Service
Quality
Thumbnail of user megank651
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I purchased several items, mostly ferns, and they were all pretty good plants. The one exception was the Turks Cap Lilies, there were several nice bulbs but the majority of them were just little broken pieces of bulbs that won't amount to anything this year.

Reason I chose this business:

Great products and great prices

Quality
Thumbnail of user christopherz314
1 review
0 helpful votes
March 22nd, 2024

I bought 48 trees and various other plants that say 4 feet tall to 1 for tall the box came 10 inches wide and 30 inches tall they are seedlings with NO dirt just wet roots it will take 5 years to become 4 feet tall this is a bate and switch quick kit outfit they st NO refunds look at other reviews its SCAM

Tip for consumers:
Ripped off

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryg456
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I think there was some leakage from the packaging. The underside of the shipping box was soaking wet and the seedlings could have fallen out (thankfully they didn't).

Reason I chose this business:

Need large numbers of inexpensive seedlings to try to future proof dying oak maple woodlands

Thumbnail of user valeriew679
1 review
1 helpful vote
November 21st, 2023

All the items died a quick death. They were sickly and small on arrival - but I usually have good luck with the plants I've ordered online. Not these. Will never order here again. Money down the drain.

Thumbnail of user hch4
1 review
0 helpful votes
February 14th, 2024
Verified purchase
• Updated review

Great selection of products. Smooth order, shipping and packaging were excellent

Reason I chose this business:

Great reviews

Service
Quality
SMOOTH experience and easy to order
February 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Did my research on the web and all good reviews

Thumbnail of user dchristopherson55
1 review
0 helpful votes
October 27th, 2023

Bought 400 dollars worth of trees that died in our harsh winter of 22-23. All trees died and when contacted they wanted me to scratch test tree bark on saplings I could not find after 12 ft of snow. Absolute thieves. Buy from a reputable company like starks whose trees live almost always but always honor the warrenty. I can foward their emails stating they will not honor their warrenty. Just bad people and company

Thumbnail of user westw18
1 review
0 helpful votes
December 6th, 2021
Verified purchase

Easy check out. Quick responses to inquires. Fast shipping. Quite happy with the product delivered - more than I anticipated!

Reason I chose this business:

I prefer to shop locally (at least here in Tennessee) because these are plants native to my area

Service
Quality
Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thank you for your review. We are glad our bare-root plants have exceeded your expectations!

Thumbnail of user paulf2017
1 review
0 helpful votes
January 31st, 2024
Verified purchase

All good with this purchase. Plants a lot nicer than expected.

Reason I chose this business:

Availability of plant.

Quality
Thumbnail of user bruceh1171
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Super easy ordering process. Healthy looking rhizomes arrived quickly.

Reason I chose this business:

For the quantity of what I was looking for at a good price.

Quality
Thumbnail of user sharond2188
1 review
0 helpful votes
February 12th, 2024
Verified purchase

So happy to find Christmas Ferns in a large quantity and at a volume discount

Reason I chose this business:

Enjoyed the website which was full of helpful information.

Quality
Thumbnail of user barbaral1747
3 reviews
0 helpful votes
January 22nd, 2024
Verified purchase

It would have been nice to know how large these plants got so I could better plan. Also, I need to know when they will ship

Service
Quality
Thumbnail of user amyt1725
1 review
0 helpful votes
March 25th, 2024
Verified purchase
• Updated review

The site was easy to navigate and the items arrived carefully packaged. I have planted them, as instructed. I am hoping the dormant tree and shrub make it.

Reason I chose this business:

I saw a Mimosa tree while on vacation and wanted one. TN Nursery had a great price.

Reason I chose this product:

I love the look of Mimosa trees.

Quality
Easy to navigate
March 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Mimosa tree, boho sale

Thumbnail of user dianea43
1 review
0 helpful votes
June 3rd, 2017

BEWARE EVERYTHING GREEN. ONLINE TREE NURSERIES IS WITHOUT DOUBT THE WORST COMPANY IVE EVER DEALT WITH! I rdered 100 Murray Cypress trees at a cost of over$300.00 They are not winter hardy in zone 6 as the company promised. I went to great expense and work to use the best soil, and followed their planting instructions to the letter. Even put up 8 foot deer fencing all around. I now have an 8 foot deer fenced property with 100 brown dead trees! I've contacted the company EVERTHING GREEN at least 30 times over the months and they say they are on it! On what? I wonder? Please do yourself a favor and avoid the disappointment and wasted $$$ STAY AWAY FROM EVERYTHING GREEN... I suggested a name change... Everything brown or dead

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thank you so much for your feedback, Diane! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.

Thumbnail of user sydg
1 review
0 helpful votes
December 19th, 2015

Purchased a truckload of their end of season deals. They was wonderfully priced and every tree lived. Couldn't be happier and my bank account smiled when i re-sold. For the first time in years...
Syd Green

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Syd, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!

Thumbnail of user lorib1444
1 review
0 helpful votes
June 18th, 2023
Verified purchase
• Updated review

Found what I wanted, but I wish it had specific instructions on how grow and care for this item.

Reason I chose this business:

They had the item I was looking for.

Reason I chose this product:

It was what I wanted.

Found what I wanted quickly
June 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

They had the item I was looking for.

Thumbnail of user samanthau252
1 review
0 helpful votes
February 11th, 2024
Verified purchase

I Would have liked to use PayPal to pay for my order.

Reason I chose this business:

You had what I wanted!

Quality
Thumbnail of user amyw80
1 review
0 helpful votes
July 30th, 2015

I ordered some perennials from here and they came well packaged with instructions. I knew that I was getting bare root plants from their website so I was fine with that. I planted them where I wanted them to grow and out of 12 plants, I only had 1 die - to me that is a high percentage! I was pleased and will order from them again in the future

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Thumbnail of user murrayf53
1 review
0 helpful votes
December 8th, 2023

This company is not accredited by the Better Business Bureau and has an F rating on their website due to terrible customer service. I placed an order almost month ago and paid for priority shipping. It has still not shipped. I was told by the customer service department that I cannot cancel the order in that they are in their busy season and plants are in the warehouse. They told me that priority shipping begins when the item is sent out no matter how long it takes them to get it.

I also ordered a 3 foot Forsythia "bush." If you click on their website link to "What your plants will look like on arrival" you will see what does look like bushes. I received two 3 foot twigs in the mail.

Extremely disappointed.

Thumbnail of user norwelln
1 review
1 helpful vote
April 23rd, 2023

Placed an order a while back and the customer service rep. Completely ignored the critical notes on my order and that I had called her to confirm the instructions were received. Plants arrived dead and when I reached out the rep told me there was nothing they could or would do and I was SOL. Sent multiple requests for assistance eventually receiving no response anymore. I would file a small claims suit in the county if the filing fee wasn't so high. Terrible service, dead plants.

Products used:
River Cane

Service
Value
Shipping
Returns
Quality
Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Norwell, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!

Thumbnail of user henrys40
1 review
0 helpful votes
September 5th, 2015

This nursery is the best place to shop online. They offer good prices and even gave me a few extras free.

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thanks for the 5-star review, Henry. You made our day! We look forward to making your day again real soon.

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From the business

Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...

Company Representative

Thumbnail of user susann822
tammy S.
Typically does not respond to reviews

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3.5
393 reviews
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