Tmobile.ecustomersupport

I called T-Mobile to cancel my hotspot, I tt Bernadette who refused to cancel my service and refused to get me a supervisor. Ultimately she ended up hanging up on me. I called back, tt Amber who ended up cancelling my service as requested. Bernadette also refused to send me an email that specified my cancellation, she made our conversation sound pleasant when it wasn't.

I have made a payment arrangement with T-Mobile and I have been with the cell phone provider for 6 years. My payment arrangement was made on the 25th I called into customer service to tell them I do not get paid until the 30th and if they could change my payment arrangement to the 30th period the customer service attendant on the phone say yes that was no problem. Unfortunately he or she was not listening to me as a customer and they set my payment arrangement up for February 8th Which was 14 days away from the previous date that I ask. There for my phone will be cut off because they extended further than I asked